I've just been playing at Casino La Vida and had a very bad experience with them not removing bonuses. Granted, I made a few deposits and claimed the bonuses. However, after not being able to meet requirements I zero'd out - no balance at all. I then made a further deposit and found another bonus had been added. I IMMEDIATELY went to support (having not played a penny) asking for it to be removed. My request has been flatly refused. I'd strongly suggest avoiding casinos like this - definitely NOT a good experience.
Chat below:
Ben Roles: Hello - I just made a 20 purchase. However, a bonus has been added
Ben Roles: I've played with your bonuses earlier and seem to crash out on wagering!
Ben Roles: hence please can you remove the 6.60 bonus on my account (i have NOT played since deposit or bonus was added)
Ben Roles: then if i get lucky i can cash in!!
Jeremy: Thank you for Ben for your query. Unfortunately, that bonus will not be removed as it has to meet the wagering requirement has to be fulfilled. Please do send us an email at: support@casinolavida.com requesting to us to not send you any bonus promotional offers. This will be effected for all future bonuses
Ben Roles: NO - I haven't played this bonus
Ben Roles: nor the deposit
Ben Roles: hence please remove the bonus
Ben Roles: remember you are listed at casinomeister where one of your conidtions is to remove a bonus on request
Ben Roles: as long as the deposit or bonus has not been played
Ben Roles: which that has not
Ben Roles: i have deposited, had the bonus immieadtely added but NOT played it
Ben Roles: i.e. NO bets have been placed since the deposit /bonus was added
Jeremy: We are aware of where we are listed Benjamin, however the former still applies
Ben Roles: How does it?
Ben Roles: as per casinomeister: "Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced. "
Ben Roles: this is the situation I am in
Ben Roles: the term is here: https://www.casinomeister.com/accredited-casinos/
Jeremy: All bonuses credited need to meet the wagering requirement Benjamin as per the rules mentioned on the Terms and Conditions
Ben Roles: Jeremy... I HAVE NOT played the bonus
Ben Roles: I HAVE NOT played my deposit
Ben Roles: I DO NOT WANT the bonus
Jeremy: I have read your comments Benjamin, however, the former still applies as mentioned
Ben Roles: hence please remove it - i want to bet with my own money and chance winning
Ben Roles: Jeremy - why are you not removing the bonus?
Ben Roles: i do not understand>
Ben Roles: ?
Ben Roles: I have NOT played on the deposit / bonus?
Jeremy: The reasons have been mentioned above Benjamin
Chat below:
Ben Roles: Hello - I just made a 20 purchase. However, a bonus has been added
Ben Roles: I've played with your bonuses earlier and seem to crash out on wagering!
Ben Roles: hence please can you remove the 6.60 bonus on my account (i have NOT played since deposit or bonus was added)
Ben Roles: then if i get lucky i can cash in!!
Jeremy: Thank you for Ben for your query. Unfortunately, that bonus will not be removed as it has to meet the wagering requirement has to be fulfilled. Please do send us an email at: support@casinolavida.com requesting to us to not send you any bonus promotional offers. This will be effected for all future bonuses
Ben Roles: NO - I haven't played this bonus
Ben Roles: nor the deposit
Ben Roles: hence please remove the bonus
Ben Roles: remember you are listed at casinomeister where one of your conidtions is to remove a bonus on request
Ben Roles: as long as the deposit or bonus has not been played
Ben Roles: which that has not
Ben Roles: i have deposited, had the bonus immieadtely added but NOT played it
Ben Roles: i.e. NO bets have been placed since the deposit /bonus was added
Jeremy: We are aware of where we are listed Benjamin, however the former still applies
Ben Roles: How does it?
Ben Roles: as per casinomeister: "Must remove any bonus and associated playthrough requirements at the request of the player if play has not commenced. "
Ben Roles: this is the situation I am in
Ben Roles: the term is here: https://www.casinomeister.com/accredited-casinos/
Jeremy: All bonuses credited need to meet the wagering requirement Benjamin as per the rules mentioned on the Terms and Conditions
Ben Roles: Jeremy... I HAVE NOT played the bonus
Ben Roles: I HAVE NOT played my deposit
Ben Roles: I DO NOT WANT the bonus
Jeremy: I have read your comments Benjamin, however, the former still applies as mentioned
Ben Roles: hence please remove it - i want to bet with my own money and chance winning
Ben Roles: Jeremy - why are you not removing the bonus?
Ben Roles: i do not understand>
Ben Roles: ?
Ben Roles: I have NOT played on the deposit / bonus?
Jeremy: The reasons have been mentioned above Benjamin