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[RESOLVED] BEWARE SCAM Poker Rooms on TridX network

Discussion in 'Poker Complaints' started by SHANAX, Feb 25, 2008.

    Feb 25, 2008
  1. SHANAX

    SHANAX Dormant account

    Occupation:
    Self Employed
    Location:
    USA
    I'm back here again, these sites are now ripping everyone off. Stay away.

    BEWARE of the following poker rooms on the TridX Network:

    PokerAvenue USA
    PokerKA
    Stetson Poker
    2ADvancedPoker
    Baja Poker
    Korsan Poker
    Pledge Poker
    Banner Poker

    These places are 100% scams and crooks. There were semi legit when they began, but recently they have stopped allowing people to cash out and all support staff have vanished. Cashouts all get returned to the accounts, emails get ignored, and their live help is not answered. They have very few players anyway now, and their $5k guarantee tourney from last night vanished from the schedule an hour before it began. People lost their buy ins too, money stolen. I was able to cash out a month ago, but since then all have been rejected, and nobody answers. I think they turned off the lights and left with the $, or are just flat broke and do not have it.

    They have been promising new software now for a year, but that has not happened. The current software is horrible. I know it is a small shady site to start with which is why I play on Pokerstars and Full Tilt, but I just want to warn people to stay away from these guys and their HUGE bonus promises. They do not let you withdraw anymore, and when they did they made you earn 2500 points which is IMPOSSIBLE with the few players.

    Just a warning to all to avoid these little scam sites, stick to the big boys.
     
  2. Feb 26, 2008
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    That sounds like another network disaster waiting to happen (or perhaps already has)

    Pokeraddict probably has more insight into this than I, but here's what we have on these guys, who appear to be using proprietary software developed in Canada.

    They're also into the casino, sportsbook and bingo sectors, so this advance warning may apply wider.

    The servers are allegedly in Costa Rica, with banking in Malta (that's hopeful, at least) and offices in France.

    Here's our list of skins on this network:

    PokerAvenue USA
    PokerKA
    Stetson Poker
    2ADvancedPoker
    Baja Poker
    Korsan Poker
    Pledge Poker
    Banner Poker
    ForPokerOnly.com
    bahapoker.com
    Betting Champs Poker
    Your Lucky Cards
    MrXPoker
    Midas Touch Poker

    You could try contacting the following with your problem:

    HEAD OFFICE:

    Email: This email is not visible to you.

    EUROPEAN OFFICE:

    Email: This email is not visible to you.

    Phone: +33-(0)6-6474-2626 (France)

    MARKETING AND SUPPORT :

    Email: This email is not visible to you.

    We've emailed them asking for comment.
     
  4. Feb 26, 2008
  5. SHANAX

    SHANAX Dormant account

    Occupation:
    Self Employed
    Location:
    USA
    I emailed Dan at Tridx twice over the past 3 weeks with no reply. When I has an issue before he was good about responding to me and helping correct things, but it seems he has left the building too. Please let me know if he actually replies to you. I have also emailed pokeravenueusa support and cashier probably 10 times over the last 3 weeks asking what is going on and why I cannot withdraw, but no replies. I was able to talk to the cashier via live chat a month ago and ask about things, he said my withdraw was rejected in error and would be processed that week. Again, he lied and it was rejected like the other ones. I have not been able to contact them since.

    I know their Live Help used to at least be attentive, when you had a question they were there to answer and at least fake like they were going to help. At least they responded. Now they don't even respond, and have not for over 3 weeks now. I do think they have 1 employee though, his job is to change the away message on the Live Help from "We are busy with other customers, please email support with any questions" to "We will be back in one hour" to "Support desk is currently closed, we will return tomorrow." They closed yesterday at 2PM.
     
  6. Feb 26, 2008
  7. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    No response so far....
     
  8. Feb 26, 2008
  9. SHANAX

    SHANAX Dormant account

    Occupation:
    Self Employed
    Location:
    USA
    I got a reply from Tridx.

    "Just to let you know everything is going well, yes because of the resent e-wallet / cashier integration with the new LOOK all the activities with epassporte, moneybookers, neteller..and other processors are down- not functioning properly

    Yes the $5K tournament was cancelled and all the players buy-ins was credited back to their accounts. Because there was I believe only 10 plus entrees.

    All the effort is now for the new look and feel which will be up and running in April /08.

    In the mean time please hang in there."
     
  10. Feb 26, 2008
  11. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    LOL - that doesn't sound too safe to me!
     
  12. Feb 28, 2008
  13. SHANAX

    SHANAX Dormant account

    Occupation:
    Self Employed
    Location:
    USA
    Well, they closed my account. I emailed them asking what was going on with the site and how angry I was with how things are being run there, now my account does not work and I guess they stole the $ in there. Buncha crooks, and I hope NOBODY deposits there and gives them the pleasure of screwing more people over.
     
  14. Feb 29, 2008
  15. Agila8

    Agila8 Dormant account

    Occupation:
    developer
    Location:
    Europe
    Hello,

    Hi Jetset

    I tried sending you a message trough this site, not sure if it was delivered, hope you got it, ok..I did not receive an email from you with respect to the issue Shanax/googleman9 is talking about.

    And yes we provide the software to the site that he (googleman) has been playing it is called "pokeravenueusa" . Unfortunatley due to the technical reasons (such as the upgrades and changes in the on the cashier integration part) his request has not been fullfilled.

    I am in touch with Ryan (shanax/ googleman9) and did sort out the issues. and he was informed that as soon as the cashier integration is up his payout will be cleared.

    Tridx has nothink to do with the issues he has with his payout,,and I would like this posts to be removed. If you need any clerifications please contcat me at any time, I would be very happy to answer the questions.

    Thnk you

    Dan
     
  16. Feb 29, 2008
  17. Agila8

    Agila8 Dormant account

    Occupation:
    developer
    Location:
    Europe

    Hi Jetset

    The above information you have posted in NOT CORRECT and it would be very much appretiated, if you make sure the information you are posting is correct before you POST SUCH INFO.

    I would be happy to answer any questions you have or anyone has on behalf of Tridx. You have my email above, please feel free to drop me a mssage.

    Thank you

    Dan
     
  18. Feb 29, 2008
  19. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    If his information is not correct, and you can speak on their behalf, then why not post the correct information? :confused:

    It's not polite to tell someone on a public forum that they have posted incorrect information and tell them to take it up with you in private. This leaves everyone else that's following the thread in the dark. :)
     
    8 people like this.
  20. Feb 29, 2008
  21. Agila8

    Agila8 Dormant account

    Occupation:
    developer
    Location:
    Europe
    Hi There,
    I am speaking on behalf of Tridx and I am in communications with the site that he (googleman9) has been playing and sorting out the issue. (Info posted about Tridx in NOT correct)

    1. They have no right to post such message about Tridx. (withouth contacting Tridx)
    2. Yes, it is our software that they are using, and we had a problem with the cashier part (unfortunalely), and we are fixing and making the necessary changes.

    3. The person way in was trough epassporte an must get paid trough epassport.
    4. And also Yes, that the support has not answer Googleman9 requests on time, which should not hava happent.
    5. I am in touch with Googleman9 and this issue will be resolved asap.

    Thank you.
     
    Last edited: Feb 29, 2008
  22. Feb 29, 2008
  23. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Actually, the information came from his own website LOL!

    This company was given a 48 hour window to respond to complaints regarding cashouts returned to player accounts, a cancelled tournament, ignored emails from players, unresponsive support etc.

    There was no bounce-back and no response.

    As soon as the issue becomes more public, we now have a reaction....and I'm glad to see it.

    Agila8 has PM'd me and I have told him pretty much what I am saying here - if he would like to add his perspective to the affair for balance we would be happy to report it; hopefully such a statement will address the issues raised and not beat around the bush.

    Over to you,, Agila8.....
     
    1 person likes this.
  24. Feb 29, 2008
  25. SHANAX

    SHANAX Dormant account

    Occupation:
    Self Employed
    Location:
    USA
    The sad thing is this same issue happened months ago with them. I had $700 in my account there which i earned in freerolls, tourneys, and cash games. I wanted to cash out and have my account closed for several reasons, so they just closed my account as asked then called me a cheater and crook and never sent my $. They called me a THIEF for the following reason, which makes zero sense. They said I deposited on Mr X Poker, which I did. PokerAvenue apparently bought the accounts from MrX when they shut down, so I became a PokerAvenue member. Since I deposited on Mr X and not PokerAvenue they said I was STEALING $ from them. Uhhh, ok, my account was transferred and I am a thief since I didn't need to deposit?? I was able to get back on there with help from Dan and basically $200 or so was in the account, still well down from what they owed me, but at least something. They saw the messages I posted on here and started their lies about me. I do not like getting ripped off, and I have WAY too much free time to just let it go.

    Nobody from their sites responds to emails, Live Help, etc... until something is posted online for them to see. Then all of a sudden they jump in and blame the customer for getting carried away and posting false information. They have time to read the forums here and find the postings, but not 30 seconds to respond to PAYING CUSTOMER concerns? If they replied to one email saying their payment processing will be up with the new software launch all would be done with the issue. The fact that nobody would answer me or anyone else about things made me come here and post again. They leave people no choice but to air things out in public since they ignore emails and live help questions.
     
    Last edited: Feb 29, 2008
    1 person likes this.
  26. Feb 29, 2008
  27. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Why not? Last I heard, freedom of speech was alive and well on the internet.

    Good for you.

    No place will last long with that policy...especially with players from the USA......I'm assuming that you're saying if a player deposits with epassporte, they have to withdrawal via epassporte..you need a better translator :)

    We shall see...


    Oh yea, who's this googleman9 guy? That wouldn't happen to be their username on the network, would it? tsk tsk...

    edit: Oops, I just re-read your posts and saw that you did indeed address SHANAX as googleman9. Why in the world are you posting account names on a public forum? That speaks well of integrity.
     
    2 people like this.
  28. Mar 3, 2008
  29. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    I just know they are a very small network with an average of less then 1 player a skin playing. I also have not heard anything good about them. This rep posting here doesn't help my opinion either. An "I'm sorry we have been having issues but we are getting them fixed as we speak. Also our info is as follows...... We apologize for any confusion and delay." Instead of what I see now.
     
    2 people like this.
  30. Mar 3, 2008
  31. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    1 player per skin? Why bother? I ran a BBS with (2) 28.8 modems back in the 90s that had a larger customer base.
     
  32. Mar 3, 2008
  33. SHANAX

    SHANAX Dormant account

    Occupation:
    Self Employed
    Location:
    USA
    Dan spoke with PokerAvenue and I was promised my cashout would be processed this week. Once that happens I will post back again here and this matter can be closed. I just really hope the poker sites realize they need to be more attentive to paying customers to avoid these types of situations, especially the smaller sites who need all the customers they can get. They really should be kissing the butts of the more active players in order to keep them playing and also refer other players to them.
     
  34. Mar 3, 2008
  35. SHANAX

    SHANAX Dormant account

    Occupation:
    Self Employed
    Location:
    USA
    I RECEIVED MY CASHOUT TODAY FROM POKERAVENUE USA.

    This issue has been resolved, the power of the Internet at it's finest :)

    To the admins, please do what is necessary to remove this post or make sure it is known to be resolved. Thank you.
     
  36. Mar 5, 2008
  37. SHANAX

    SHANAX Dormant account

    Occupation:
    Self Employed
    Location:
    USA
    Just a follow up to this issue. The problem here was with the poker rooms and their lack of support. Dan at Tridx networks was very helpful in resolving this matter for me.
     
  38. Mar 6, 2008
  39. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    This poster has now been paid....but I believe it should be noted for the future that it took time, stress and putting TridX under the spotlight at Casinomeister to achieve that.

    FTR, TridX spokesman Dan Saroon contacted me and the reasons for the various shortcomings do not appear to me to be skin related, but network associated. Saroon said the payout problems were caused by a change in processor; the ignored emails were a lack of efficiency at Support; the software upgrade has been delayed by TridX and the tournament was cancelled - but the 15 players who had registered got their deposits back.

    Not what you would call a stellar performance, really.

    From the TridX website: "Want to own an online poker room? We can set you up with your own poker website, sometimes, in as little as seven working days. You acquire a license to the software, back office management, Integrated merchant accounts, and we provide all support functions, 24/7.

    I think it is also interesting that, having accused me of posting incorrect TridX contact information at Post#2 (which came from their own website) someone has now changed the info on the website by deleting the French contact number!
     
    1 person likes this.

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