Redbet - Wagering Requirements/bonus issues again!

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
I used the WHENPIGSFLY25 code for the free spins and the 25% bonus today, now, I've finished the wagering requirements for the 25% bonus but now my spins aren't contributing to the wagering requirements on the winnings from the free spins.

Anyone else have these issues with Redbet? Seem to have problems with them all the time.

Redbet2.JPG
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
Good grief, don't want to embarrass anyone but trying to get CS to understand what I mean is a nightmare. I cannot put it in simpler terms.

Redbet Chat.jpg
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
I used the WHENPIGSFLY25 code for the free spins and the 25% bonus today, now, I've finished the wagering requirements for the 25% bonus but now my spins aren't contributing to the wagering requirements on the winnings from the free spins.

Anyone else have these issues with Redbet? Seem to have problems with them all the time.

View attachment 69504

What enlightened pearls of wisdom are coming from the chat-boids? surely a 25% bonus can't be that hard to beat.....it must be a mistake
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
It may be that only the slot from which you got the free spins count towards the WR for any winnings from the free spins, so once the WR from the 25% bonus has been completed, you would have to go back to the slot from which you got the free spins to clear those WR. This odd quirk has been mentioned before, although not necessarily at this casino nor this game provider's slots.
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
What enlightened pearls of wisdom are coming from the chat-boids? surely a 25% bonus can't be that hard to beat.....it must be a mistake

She has no idea what I mean, keeps thinking I haven't gotten the bonus or free spins, gave up and messaged Adam on here.

I completed the WR for the 25% bonus but now I must meet the WR for the winnings from the free spins.
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
How on earth can CS, employees of a casino, not understand what I am talking about, beggars belief!

Redbet really need to sort these bonus issues out, puts me off playing there regularly.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
free spins are cleared via game free spins have been given. although odd if you've cleared wagering on 25% .
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
It may be that only the slot from which you got the free spins count towards the WR for any winnings from the free spins, so once the WR from the 25% bonus has been completed, you would have to go back to the slot from which you got the free spins to clear those WR. This odd quirk has been mentioned before, although not necessarily at this casino nor this game provider's slots.

Can't be, I've only been playing the slot that the free spins were allocated on :)
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Missues is very regular at Redbet. Told her your issues and she said this.

You can withdraw at any time and forfeit the FS Winnings value.

Wagering will not start until you actually dip into FS Value (total won from FS) Ie: Cash balance depleted

WR on FS 40x

WR on Deposit bonuses 25 x D+B (ok for 100%'s not so for 25%'s)

Never come across any game restrictions in her entire history there, just that as mentioned you could play all day and if you've not touched the FS winning original value, Wagering will not change.
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
Could that slot be excluded in the general terms, or given a less than 100% weighting? Other than this, it could be a glitch in the system.

Nope, included in the list of games, just checked under eligible games.

So annoying, I mean you're trying to make the bonus + deposit WR, you make that, then the winnings from the free spins WR and fair enough I took that on, but this sort of thing keeps happening here.

It's a good thing I checked it it was contributing towards it tbh.
 

PNEFOREVER2

Dormant account
Joined
Jun 3, 2011
Location
Preston,lancs
Missues is very regular at Redbet. Told her your issues and she said this.

You can withdraw at any time and forfeit the FS Winnings value.

Wagering will not start until you actually dip into FS Value (total won from FS) Ie: Cash balance depleted

WR on FS 40x

WR on Deposit bonuses 25 x D+B (ok for 100%'s not so for 25%'s)

Never come across any game restrictions in her entire history there, just that as mentioned you could play all day and if you've not touched the FS winning original value, Wagering will not change.

So, if my balance is currently 800 euros and I forfeit the winnings derived from the free spins, I only lose the 52 euros?
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
Ahhhh done, just lost the 52 euros, didn't know I could do that, thought I'd lose the whole balance lol.

Thanks Jonmincher.

Next time transfer your cash to live casino, clear the bonus and transfer it back (I was told that by a redbet CSR some time ago)
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
I don't see why you would play the FS after you just cleared the WR from the 25%? Just cash-out and play with that, if you still want to play. Leave the FS for later. The WR from the spins only becomes active when you play them, logically, so playing them right after you cleared WR, with withdrawable cash in your account, is silly, to say the least? Almost like you want issues to occur:p

Moot now as Jon explained how to fix it alternatively..Chat isn't that bad really btw? You may be a tad too critical, or impatient :)

I actually took the same Bonus, and my spins weren't credited automatically, so i went and asked chat..maybe that happened to a few players, so, if the agent was busy, and managing several requests at once (this is the norm nowadays) she may have assumed it was a similar issue...
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I don't see why you would play the FS after you just cleared the WR from the 25%? Just cash-out and play with that, if you still want to play. Leave the FS for later. The WR from the spins only becomes active when you play them, logically, so playing them right after you cleared WR, with withdrawable cash in your account, is silly, to say the least? Almost like you want issues to occur:p

Moot now as Jon explained how to fix it alternatively..Chat isn't that bad really btw? You may be a tad too critical, or impatient :)

I actually took the same Bonus, and my spins weren't credited automatically, so i went and asked chat..maybe that happened to a few players, so, if the agent was busy, and managing several requests at once (this is the norm nowadays) she may have assumed it was a similar issue...

An unnecessary complication to what should be a much simpler case of playing your free spins right at the start then wagering the entire bonus. This system assumes the players are "smart" to the point of "advantage play", and actually steers them to use "advantage play" style tactics, such as saving the free spins till later and thus being able to remove their deposit and any winnings before playing the free spins "risk free" for a second bite at a win from a bonus without making a second deposit. Many casinos will see this as "advantage play", and bonus ban the player, or even confiscate the winnings. This kind of variation between platforms is what trips up players, especially when another operator is operating a "zero tolerance" policy against "advantage play".
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
An unnecessary complication to what should be a much simpler case of playing your free spins right at the start then wagering the entire bonus. This system assumes the players are "smart" to the point of "advantage play", and actually steers them to use "advantage play" style tactics, such as saving the free spins till later and thus being able to remove their deposit and any winnings before playing the free spins "risk free" for a second bite at a win from a bonus without making a second deposit. Many casinos will see this as "advantage play", and bonus ban the player, or even confiscate the winnings. This kind of variation between platforms is what trips up players, especially when another operator is operating a "zero tolerance" policy against "advantage play".

I'm not sure i follow here..

I think i know what you're saying, but if i'm correct, i don't think your right at all..it is in fact less complicated to save the FS for later, for one to prevent any malfunctioning WR, due to both being mixed, bugs and whatnot, and of course because the WR is high enough as it is.. Mostly FS and the regular match up Boni have different WR's too, and that is even more likely to mess things up.

And you don't save your FS for 'another win', but rather as a back up for your likely loss, because as we all know, most match up's invariably are not in the player's advantage (provided he plays it by the rules, and in a Casino that has rules set up as such, that there is ample room for Bonus Abuse) and therefore a Casino would know it's bollocks to Bonus Ban players for taking an offer, and playing it as 'smart' as possible..

More so with returning players, but that's logical, since first time depositors do not use reloads:)
 
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