Redbet verification?

[Mouche12]

I've decided to copy my post since I've still not heard anything from Andy regarding the following verification issue at Redbet:

I have another comment to make about which I sent Andy already a PM earlier this afternoon.

My first withdrawal of € 700 early in the morning was processed very quickly. Right after I had made my first withdrawal I sent a copy of my passport and utility bill to support at 4.44 am, which was forwarded to Redbet's ID dept.

My second withdrawal of € 1900 at 11.02 am, however, is still pending (tempting me to reverse ) because they emailed me that I should send proof of address in view of the sizeable amount (of course), hence disregarding the fact that I had already sent a utility bill, which clearly states my home address. It is the very same bill I've used for verification at Maxino and 32Red (to name a few) without any problems.

So, I sent both my passport and utility bill again at 13:12 pm, but I've only received an email confirming receipt and the message that they will get back to me shortly. It's 4.34 pm now, and my withdrawal is still pending.

This leads me to think that there are some sloppy people working at the security dept. who have overlooked the 2nd attachment to my 1st email - the utility bill - or that it is perhaps a stalling technique. The latter doesn't make any sense since the first € 700 withdrawal was processed very quickly, around 9 am.

I don't like it when people at security depts. overlook attachments.

Update: received a reply at 16:52

Hello again,

Thank you for your email.
The reason why your copy of your bill wasn't good enough is that it doesn't show your full name.
However we have now released the withdrawal requested on your account, but please note that we might request a new "proof of address" for larger withdrawals.

Have a nice day!
Best regards,
Maria

Redbet Security Department
id@redbet.com


Their first email does not mention anything about the utility bill being unacceptable due to an "incomplete" name (initials + surname). It suggests that they had not received any proof of address from me. Poor communication. Also, I don't understand their line of reasoning. My passport lists my first names in full and it matches the initials of my name on the utility bill. As mentioned above, my utility bill is perfectly acceptable to other casinos. Bills or any documents from Dutch authorities that I might be required to submit in the event of future larger withdrawals always state my initials + surname, never my full first names, unless it's a birth certificate or passport and they have a copy of the latter. What is this?? I will wait for Andy's reply.

 

[Tirilej]

He hasn't been here since 12pm today.
Even he needs a couple of days off sometimes so be prepared to maybe wait until after the weekend.

But you did get your cashout, didn't you?

 

[Mouche12]

He hasn't been here since 12pm today.
Even he needs a couple of days off sometimes so be prepared to maybe wait until after the weekend.

But you did get your cashout, didn't you?

Yes, I did, but I just find this very strange. Happy Holidays!

 

[Tirilej]

Thinking of it I do understand the casinos concern. Even if it's your initials it doesn't have to be you who is paying that bill.
You can have a wife with the same initials, or parents, a brother maybe. I suppose they wasn't sure themself how to deal with it or you wouldn't have been paid at all.
If you have another bill that state your full name just send that and get it over with. It's better to have it settled than to not know what will happen the next time you cash out.

 

[Mouche12]

Maxino and 32Red had no problems with my utility bill whatsoever, it mentions my address and the initials match my full first names listed in my passport. Do you get bills with your full name on it, e.g. Ms. Anne Marie Brown? In the Netherlands bills are always addressed to Ms. A.M. Brown. Also, it's the poor communication that I am not happy about.

I think this is ridiculous. Accredited casinos accept my proof of address without furter ado and this casino (waiting to be accredited) has a problem with it....

 

[Cogge]

Imho, we shouldn't blame either the casinos or the legislating authority, the reason we all have to send in loads of docs during withdrawals is because there are people money laundering and doing dubious things. Just like we don't blame the airports for having an excessive amounts of hoops you need to jump through to get on a plane

Edit: ID is of course also for underaged gambling.

 

[Jasminebed]

What about your bank statement? Does it have your full name? There are lots of people without utility bills in their own name, generally, casinos are willing to accept your bank statement.

 

[Tirilej]

Maxino and 32Red had no problems with my utility bill whatsoever, it mentions my address and the initials match my full first names listed in my passport. Do you get bills with your full name on it, e.g. Ms. Anne Marie Brown? In the Netherlands bills are always addressed to Ms. A.M. Brown. Also, it's the poor communication that I am not happy about.

I think this is ridiculous. Accredited casinos accept my proof of address without furter ado and this casino (waiting to be accredited) has a problem with it....

I don't think you're being fair here. What others casinos are doing is their business. This is Redbets and their way of protecting themselves.
I always get bills with my full name on it, or it could be to a neighbour instead. Many names are alike.

Them waiting to get accredited certainly has nothing to do with this, more than it actually are showing that they are being responsible.
The communication on the other hand maybe should have been better. They are probably out shopping everyone of them, or there was a party yesterday

 

[Redbet-Andy]

Good to see you got paid.
We may have missed an attachment, we may just be more strict than some other operators, I'll look into it.
I have to say though, I think "ridiculous" and "sloppy" is a tad harsh.

Cheers
Andy

 

[incrediblestuff]

Agreed, definitely too harsh: you were paid once for 700, so you should have faith and bare with it(verification): its written in their T&C that for certain amounts it is required, and that amount is something they decide: i would be happy if i got 700 hasslefree.. that would ensure me trusting them with my money, if i then deposited and got even luckier and won more, was then asked for further verification i would supply it without questions: there are loads of casinos, some accredited that ask you to verify time after time, depending on various factors. Dont get me wrong, i like hasslefree payment too, but mostly it is an easy process, and being Dutch myself i would also like to say not all letters are only initials. Lets keep it nice and dont smash Redbets image by such harsh statements.

 

[Mouche12]

I don't get bank statements in writing anymore, and my online statements only mention my initials. In the Netherlands I don't receive bills with my full first names on it.

Maxino has an additional verification method, requesting proof of their payment to my Neteller account, which I think is an effective way to track any fraudulent behaviour.

Andy has responded by PM asking if everything had been sorted out. The problem is that if I would be so happy to make future larger withdrawals, their requirement could pose a problem since I do not have any (online) bank statements or bills listing my full first names. The only letters I receive with my full first name on it are from friends or family. It would then take a notarised deed to satisfy their ID dept, the costs of which would have to be born by Redbet.

In fact, earlier replies to this post could be interpreted as suggesting that casinos like Maxino and 32Red might have been too casual in their security procedures by accepting my proof of address (the very same utility bill). And remember that I had also attached a copy of my passport with my full first names, the initials of which match my name on the utility bill.

Being too harsh here? I was just annoyed, because I did send my verification docs right after my first withdrawal - I know the drill. And poor communication (whether it's in the summer or before Christmas) is unacceptable to me.

 

[incrediblestuff]

Poor comnunication? i dont kbow if that was the case i just think Andy is pretty responsive...
I can give you one tip regarding bank statements.
I open my internetbanking, go to "my account-details"
take a screenshot and save it to Rtf format.
If yoy then combine that with the rest of your sent documents,
i'd be surprised if you get rejected ..

 

[Mouche12]

I was referring to the poor communication from the ID dept, not Andy. Please read the entire thread. Also my electronic banking details mention only my initials.

 

[Tirilej]

I was referring to the poor communication from the ID dept, not Andy. Please read the entire thread. Also my electronic banking details mention only my initials.

Then the best option is to send them the same as you did to Maxino. I don't know if you used Neteller here but I'm sure you have your full name and adress at your Neteller account, and since you have been verified there they just have to trust it.
I don't have any normal bill at all so I always ask if I can show them my Netelleraccount instead and so far noone have denied taking that.

 

[Mouche12]

Yep, I thought about that too, but Neteller only mentions "Hello (full first name)" (no surname) and my email address. It does not mention my home address and Redbet's ID dept requires proof of address. Hence, a notarised deed would be the only acceptable document since it lists both my full first names, surname and home address. This costs money that I am not willing to pay.

 

[Realitybitez]

Judging by everyones defensive replies to this threads. Redbet must be a massively good casinoCant wait until they add more currency options so I can play there

I'd be happy to send whatever they required if I was making a big cashout

 

[dionysus]

I wish they'd offer CAD, but unlike a a lot of casinos, because they ARE good, I've deposited here where I wouldn't otherwise with a EUR based currency

 

[Tirilej]

Yep, I thought about that too, but Neteller only mentions "Hello (full first name)" and my email address. It does not mention my home address and Redbet's ID dept requires proof of address. Hence, a notarised deed would be the only acceptable document since it would list both my full first names, surname and home address. This costs money that I am not willing to pay.

In that case you must have a really strange Neteller account. If I can see my name and adress then you can see it too. I'm sure of it.
Just find the real page in your account were your adress is. It is there. I have no doubt

Go to settings and then contactinformation and you have your adress there.

 

[incrediblestuff]

I did read the full thread mate, i was referring to Andy obviously. you seem to be unaware that you gave the impression that Redbet as a total picture has poor communication and ridiculous verification requests, hence my request to not be so overly aggressive, since it's not really the case.
Are you saying that a copy of your ID with your initials visible, laying on top of any official letter with the same initials and address or together with a screenshot of the same bank you made your last deposit with (regardless if directly into the casino or not) is not accepted?
If this is the case i must have misunderstood, that would be silly indeed, however, i read the thread before on mobile, and might have missed the finer print

 

[Mouche12]

I found it Tiriley thanks! However, this particular page does not list my name, only my home address, phone and email address. Hence, the problem remains: no proof of home address.

 

[Realitybitez]

I wish they'd offer CAD, but unlike a a lot of casinos, because they ARE good, I've deposited here where I wouldn't otherwise with a EUR based currency

I've only played 'once' Euro's on one casino just to see what its value was to our countries currency. I deposited $10. It took nearly $17 from my bank. That hurt lol!

But honestly, once more currency options are available I will definitely be in there

 

[Tirilej]

I found it Tiriley thanks! However, this particular page does not list my name, only my home address, phone and email address. Hence, the problem remains: no proof of home address.

It do says your first name up on the right corner. If that's not enought then I don't know what is
Then I would probably play somewhere else

 

[dionysus]

ya, my 100 got me 75, but I like the software, theres lots of free spins and Andy's generally around

 

[Mouche12]

It do says your first name up on the right corner. If that's not enought then I don't know what is
Then I would probably play somewhere else

That's why I started this thread in the first place: my utility bill lists my surname + initials. Neteller only mentions my first name (not my surname). I am not denying that Redbet is a good outfit (they paid), but the problems they raise with my utility bill sets off alarm bells - it reminds me of rogue casinos trying to cause problems claiming that security docs do not comply with their standards, just because they don't intend to pay anyway.

 

[Tirilej]

I would say they are as rogue as 32Red. Will you believe me then?
Don't worry they will sort it out