I've decided to copy my post since I've still not heard anything from Andy regarding the following verification issue at Redbet:
I have another comment to make about which I sent Andy already a PM earlier this afternoon.
My first withdrawal of € 700 early in the morning was processed very quickly. Right after I had made my first withdrawal I sent a copy of my passport and utility bill to support at 4.44 am, which was forwarded to Redbet's ID dept.
My second withdrawal of € 1900 at 11.02 am, however, is still pending (tempting me to reverse ) because they emailed me that I should send proof of address in view of the sizeable amount (of course), hence disregarding the fact that I had already sent a utility bill, which clearly states my home address. It is the very same bill I've used for verification at Maxino and 32Red (to name a few) without any problems.
So, I sent both my passport and utility bill again at 13:12 pm, but I've only received an email confirming receipt and the message that they will get back to me shortly. It's 4.34 pm now, and my withdrawal is still pending.
This leads me to think that there are some sloppy people working at the security dept. who have overlooked the 2nd attachment to my 1st email - the utility bill - or that it is perhaps a stalling technique. The latter doesn't make any sense since the first € 700 withdrawal was processed very quickly, around 9 am.
I don't like it when people at security depts. overlook attachments.
Update: received a reply at 16:52
Hello again,
Thank you for your email.
The reason why your copy of your bill wasn't good enough is that it doesn't show your full name.
However we have now released the withdrawal requested on your account, but please note that we might request a new "proof of address" for larger withdrawals.
Have a nice day!
Best regards,
Maria
Redbet Security Department
id@redbet.com
Their first email does not mention anything about the utility bill being unacceptable due to an "incomplete" name (initials + surname). It suggests that they had not received any proof of address from me. Poor communication. Also, I don't understand their line of reasoning. My passport lists my first names in full and it matches the initials of my name on the utility bill. As mentioned above, my utility bill is perfectly acceptable to other casinos. Bills or any documents from Dutch authorities that I might be required to submit in the event of future larger withdrawals always state my initials + surname, never my full first names, unless it's a birth certificate or passport and they have a copy of the latter. What is this?? I will wait for Andy's reply.
I have another comment to make about which I sent Andy already a PM earlier this afternoon.
My first withdrawal of € 700 early in the morning was processed very quickly. Right after I had made my first withdrawal I sent a copy of my passport and utility bill to support at 4.44 am, which was forwarded to Redbet's ID dept.
My second withdrawal of € 1900 at 11.02 am, however, is still pending (tempting me to reverse ) because they emailed me that I should send proof of address in view of the sizeable amount (of course), hence disregarding the fact that I had already sent a utility bill, which clearly states my home address. It is the very same bill I've used for verification at Maxino and 32Red (to name a few) without any problems.
So, I sent both my passport and utility bill again at 13:12 pm, but I've only received an email confirming receipt and the message that they will get back to me shortly. It's 4.34 pm now, and my withdrawal is still pending.
This leads me to think that there are some sloppy people working at the security dept. who have overlooked the 2nd attachment to my 1st email - the utility bill - or that it is perhaps a stalling technique. The latter doesn't make any sense since the first € 700 withdrawal was processed very quickly, around 9 am.
I don't like it when people at security depts. overlook attachments.
Update: received a reply at 16:52
Hello again,
Thank you for your email.
The reason why your copy of your bill wasn't good enough is that it doesn't show your full name.
However we have now released the withdrawal requested on your account, but please note that we might request a new "proof of address" for larger withdrawals.
Have a nice day!
Best regards,
Maria
Redbet Security Department
id@redbet.com
Their first email does not mention anything about the utility bill being unacceptable due to an "incomplete" name (initials + surname). It suggests that they had not received any proof of address from me. Poor communication. Also, I don't understand their line of reasoning. My passport lists my first names in full and it matches the initials of my name on the utility bill. As mentioned above, my utility bill is perfectly acceptable to other casinos. Bills or any documents from Dutch authorities that I might be required to submit in the event of future larger withdrawals always state my initials + surname, never my full first names, unless it's a birth certificate or passport and they have a copy of the latter. What is this?? I will wait for Andy's reply.