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Baptism by Fire Redbet Casino

Discussion in 'Online Casinos' started by Casinomeister, Nov 6, 2012.

Thread Status:
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    Nov 6, 2012
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    16 people like this.
  2. Nov 6, 2012
  3. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    That was about time :D

    Welcome to the baptism section Redbet and Andy. We know you will do great :thumbsup:
     
    1 person likes this.
  4. Nov 6, 2012
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Gl/wtg Redbet....like the service...now if only you'd offer CAD you'd see a lot more of me lol
     
    3 people like this.
  6. Nov 6, 2012
  7. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I'm waiting for USD to play. Hurry up please:D

    Like Rainmaker said. It was about time:thumbsup:
     
    1 person likes this.
  8. Nov 6, 2012
  9. Redbet-Andy

    Redbet-Andy Dormant account - New account: AndyB-MrGreen

    Occupation:
    Casino and marketing
    Location:
    Malta
    Hi
    Really glad to be up in the Baptism section!

    The most important thing for me is to get all of your feedback on anything we're doing wrong so that we can fix it.
    There's no group of people anywhere quite so qualified to tear us apart so that we can build a better casino and we genuinely appreciate any opinions or advice you've got.
    Cheers
    Andy
     
    2 people like this.
  10. Nov 6, 2012
  11. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    hooorai! :)
    Congratulation RedBet, congratulations Andy :)
     
    1 person likes this.
  12. Nov 6, 2012
  13. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Great to FINALLY see you guys here Andy! You've already proven to be one of the Best...

    Nate
     
    1 person likes this.
  14. Nov 6, 2012
  15. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Great news, so far Redbet and Andy have proven to be on level terms if not better with the best accredited casinos around here :)
     
    1 person likes this.
  16. Nov 6, 2012
  17. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    I think they improve by the day, but this is purely based on the player community here:
    I really think they deserve a shot at accreditation, let's hope that they (no doubt will) make it in that section after this baptism!
    GL and Wtg Andy! :thumbsup:
     
    1 person likes this.
  18. Nov 6, 2012
  19. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    I think it`s about time Andy`s name appeared in deep purple ;).
     
  20. Nov 6, 2012
  21. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    UK
    Gets my vote!

    I've played almost exclusively at Redbet for the last couple of months, and I have to say they're a superb casino.

    Like with 32Red you think to yourself 'why bother playing at any other MG casino'? With Redbet I see no reason to play at any other NetEnt casino.

    Let's face it, as players we care about two things above everything else.

    1) How quickly will we get paid when we cashout?

    2) Is there someone we can ask questions of and/or get help from?

    With respect to (1) - On payment times I have found Redbet to be up there with the best, generally speaking you're looking at under 12 hours, even over the weekend. There is no reversing, no 'pending withdrawal', you make the withdrawal, the money disappears from your account, and certainly with Neteller, you get paid within about 12 hours, sometimes less, sometimes a bit more.

    (I tend to make withdrawals late on a Friday/Saturday evening or in the small hours of Sunday morning since I'm a late night weekend slotter, so I hate casinos that take the attitude 'the weekend doesn't exist' when it comes to withdrawals. There's nothing more annoying than making a withdrawal late on a Friday/Saturday night and seeing it still sat at pending on Tuesday, as certain accredited MG casinos are happy to do. In my experience Redbet are up there with 32Red, 3Dice and Pinnacle when it comes to payout times, and that's saying something.)

    With respect to (2) - Well, we have Andy, basically :) Surely one of the friendliest, most helpful reps around, very active on the forums and responsive to PMs as well. This is a big deal for me, I know we can use live support at just about any casino (accredited or otherwise), but for me it's nice to have a 'face' to associate with a casino, someone who you know is around on the forums and takes an active interest in what's going on.

    In fact, the only reason I've become such a big fan of Redbet and NetEnt is because I made a passing comment in a thread about Redbet's follow-on bonuses from the SUB being a bit crappy, (I wasn't asking for anything, it was just a passing comment), and to my surprise I got a PM from Andy with a bonus code to play with - completely uninvited and not asked for. It's a personal touch like that which makes a big difference to me, and that's why I've played almost nowhere else ever since.

    Finally, we have NetEnt's slots themselves, transparent about their RTPs (listed on a game-by-game basis in the help file, which is more than MG can manage), not bogged down with a load of clones and re-skins, just a good solid selection of slots with everything from very low variance to very high variance catered for, plus everything inbetween, and progressives as well if that takes your fancy.

    Redbet have been a startling omission from the Accredited List for quite some time IMO, so the sooner they get on there the better!
     
    3 people like this.
  22. Nov 6, 2012
  23. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    What chopley said. it`s a comforting thought also that NetEnt software do not incorporate a reverse withdrawal option, I have personally found this to be the most ironic option out there when it is presented via casinos sporting gambling aware labels :rolleyes:.

    I strongly believe that Casumo will be right up there also when they have ironed out their small teething problems, this year is most definitely the year of the rise of NetEnt based casinos :).
     
  24. Nov 6, 2012
  25. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    This.
    Andy, try to push for adding new currencies please :D Having to deal with Euros is the only reason why I'm not playing.
     
    1 person likes this.
  26. Nov 6, 2012
  27. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    UK
    Indeed, I'd very much like to be able to play in UK pounds at Redbet, the only negative point I can really list about them is that I'm locked into Euros.

    Playing in Euros is not ideal as it does attract all sorts of horrible charges, but I've decided that the way to think about a balance at Redbet is to think of it as money in the bank - i.e. just leave it there, rather than withdraw. After all, it's my favourite casino running my favourite software, I trust them, I know I'll be back again, why bother withdrawing at all? It's not like I actually need the money for anything else. (I largely played at 3Dice in the same fashion, back when I still played at 3Dice.)

    I get charged 1.75% per transaction to load my Neteller account (which is in UK pounds) from my 'gaming' Mastercard (a card I use for nothing else which I pay off in full every month). Neteller then charge another 2.95% (!) in currency conversion fees when I deposit into Redbet, and they then charge ANOTHER 2.95% (!!) when I withdraw. On top of that, when I withdraw the physical cash from an ATM using my NET+ card they charge £3 per transaction, with a maximum amount of £500 per transaction.

    After my last winning session at Redbet, I decided to just leave the money in my account, rather than go through the pointless roundabout of withdrawing and getting charged all over the place, only to deposit again a week later and get charged all over again.

    It's possible to apply bonus codes without re-depositing, simply transfer a balance from Casino Red to the Boss Poker/Betting account (Boss Poker being the 'master' account you have to withdraw from anyway), and on the transfer back to Casino Red you can enter a bonus code if you wish to.

    It works for me, although for those who like to withdraw and get the money in their hand, it may not be such a good option :) Obviously I will withdraw from Redbet at some point if I hit a properly big win, or I just feel like getting the cash in my hand for whatever reason, but for now I'm happy to simply let my cash sit there.
     
  28. Nov 7, 2012
  29. Redbet-Andy

    Redbet-Andy Dormant account - New account: AndyB-MrGreen

    Occupation:
    Casino and marketing
    Location:
    Malta
    That's actually far longer than our average.
    The average withdrawal payment processing time for the past month is around 2.5 hours.

    Sorry about the tardy service Chopley!
     
    1 person likes this.
  30. Nov 7, 2012
  31. legenden1

    legenden1 Experienced Member PABnonaccred

    Occupation:
    Administration
    Location:
    Stockholm
    I had very good experiences with Redbet when I started playing with them. I then screwed up by not reading the t&c properly :mad:

    I explained my situation to Andy, not really expecting anything, but of course Andy replied fast and sorted the situation immediately :thumbsup:
     
  32. Nov 7, 2012
  33. Respin_Ftw

    Respin_Ftw Senior Member

    Occupation:
    secret
    Location:
    Sweden
    This will be a walk in the park for this already superb casino. And with a great rep like that, eeeasy =)

    Now if i could just actually win there i would be a happy camper =)

    Welcome for real Andy!
     
  34. Nov 7, 2012
  35. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Same. Usd would be fine and I'd be there often but the euro is just a killer
     
  36. Nov 7, 2012
  37. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Just withdrew here took a whooping 7 minutes to reach my Neteller account :thumbsup:
     
    1 person likes this.
  38. Nov 7, 2012
  39. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    I just contacted LIVE Support - It was actually 6minutes 37seconds.... and not 7...

    Nah JJK :) - That's SUPER Fast... There's nothing better than getting a payout so quick. Honestly speaking, no other NetEnt pays faster in my experience.

    Nate
     
    1 person likes this.
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