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Casino Complaint Red Flush Won't Stop Spamming & Doesn't Lock My Account Effectively

Discussion in 'Casino Complaints - Non-Bonus Issues' started by FourTeller, Jul 14, 2015.

    Jul 14, 2015
  1. FourTeller

    FourTeller Experienced Member

    Occupation:
    N/A
    Location:
    Here
    I was about to post this in the Casino Spam subsection but think that, as the issue has gone beyond only that complaint now, this is the appropriate place. Note also that I have already contacted the MGA about my problem but, though I have received two personal responses informing me that the casino has been asked to take remove my name from its promotional database, the matter remains totally unresolved on my end.

    I also sent a PM to the casino rep last Monday but have not gotten any reply, even though the fortunelounge account appears active. I admit that my message was written in a moment of deep frustration but I believe I stopped short of crossing the line in terms of abusive behaviour. Right now, I just feel tired and dispirited. It doesn't seem like the spam will ever stop, or that the people who are presumably in a position to make it stop are taking decisive action.

    Since I don't feel like describing my situation afresh yet again, I will instead post a slightly shorter version of the official complaint I sent to the Malta regulator on 29th June:

    My complaint is not related to a specific game, it is the fact that the site in question i.e. You must register/login in order to see the link. persists in sending me unwanted promotional messages to my registered email account. I have made repeated attempts to unsubscribe from these annoying emails sent on an almost daily basis since November 2014; first through the unsubscribe link at the bottom, which redirected to a web page on the site that at first didn't load, forcing me to resort to contacting customer support by email. The messages would stop for a few weeks but inevitably resume again. Even when the automated unsubscribe URL seemed to work properly, the problem persisted.

    This May, I finally asked via email to close my casino account as it seemed the only way to stop the spam once and for all but was informed the casino only honours such customer requests through live chat or phone conversations. So I contacted a live chat representative on the site, reiterated my reasons for wanting to close my account and requested it be done with immediate effect. I thought this was the end of the matter until checking my email account today after about a week's delay and seeing yet more emails from Red Flush! I tried logging into the site as a test and was able to do so successfully, despite having asked for my account to be locked.

    At the end of the complaint, I directed the MGA to view an attached screenshot of a promotional email sent by the casino, addressing me by my first name and including my account number at the bottom. In case anyone is still unsure, the spam in question is coming directly from the casino and not an unscrupulous affiliate or other third party: I am 100% certain Red Flush is responsible and the site has never denied or questioned this evident fact. Yesterday, I had a fleeting hope that it had stopped as two whole days had passed without any email from the casino - until I checked my spam folder today:

    You must register/login in order to see the link.

    Red Flush can't or won't unsubscribe me from its email list, either automatically or manually. The casino won't properly lock my account so that I no longer appear to be an active customer. It can't or won't investigate what, if any, systematic or technical issue is responsible for promotional emails still being sent to me in spite of my repeated objections. The MGA has yet to make them stop, even though the casino is in direct contravention of its You must register/login in order to see the link. - I await a reply to my most recent email sent late last week pointing out this very fact and retain some hope of the regulator taking meaningful action, though it is dwindling with each passing day and new piece of spam received.
     
  2. Jul 14, 2015
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    It is unacceptable. They aren't the only ones to do this, Casino Rewards are prolific too. It seems you've exhausted all avenues at stopping the filthy spam but unfortunately the MGA are flaccid and basically useless. You can sue for harassment if they have offices in your country.

    Sadly e-mail addresses are hard currency among casinos, especially those of problem gamblers and excluders whom are likely to provide significant revenues without withdrawing. Profit and greed come before the feelings of the customer in all but the most ethical casinos.

    The scenario you mention that shutting your account and also using the bogus/ineffective 'unsubscribe' link which doesn't prevent spam/marketing is because the link only exists to satisfy LGA's/national laws and the spamming casino can always defend their actions by citing 'an error in the unsubscribe' or some other BS excuse if called to account for it.

    I have done the same with Casino Rewards spam with similar results - none for a few days then the deluge restarts. If CR were accredited and I bumped into their person at the Meistermeet I'd be sorely tempted to hold them down and shove sheet after sheet of A4 printouts of all their spam headers in their mouth until they begged to breathe.

    The MG downloads in the main bar the 32red group do NOT properly unsubscribe anyone as far as I know.

    In the UK we have Virgin Media, the postal equivalent of Casino Rewards who bombard non-customers with mailshots every 2-4 weeks. I believe some pissed-off householders actually had to issue legal action to get themselves free of it a few years ago.

    Roll on the day somebody does this to spamming casinos who harass by e-mail.

    Until then it's a daily routine:

    1. Open SPAM folder.
    2. See lists of 'Your prospects have never been better Dunover!' headers or similar from Casino Rewards plus filth from other affiliate sites, casinos etc, that have had my e-mail passed to them (it's only used for gaming accounts).
    3. SELECT ALL
    4. DELETE
    5. ARE YOU SURE?
    6. ABSOLUTELY, COMPLETELY, TOTALLY AND UNEQUIVOCALLY FUCKING SURE. (confirms)
     
    1 person likes this.
  4. Jul 16, 2015
  5. FourTeller

    FourTeller Experienced Member

    Occupation:
    N/A
    Location:
    Here
    Unfortunately, you've confirmed much of what I've known or suspected about Microgaming casinos and their spam tendencies :( The reason I've singled out Red Flush, however, is that it is absolutely the worst offender where I'm concerned, both in terms of the sheer volume of email being sent my way and the total failure to stop sending them for any significant period of time. Over the years I've opened accounts at many online sites using the platform, including those belonging to Casino Rewards, and I have never been unwillingly bombarded by any of them to such an extent.

    I could be wrong but it seems to me this latest onslaught is also linked to a recent change in management, as I know the casino was not under of the Royal Vegas/Fortune Lounge umbrella when I registered a few years ago, or even up to a year ago or so. Within the last 6-8 months, though, I started getting promotional emails from a handful of MG casinos (including one or two I had forgotten about) on a constant basis, all signed at the end by a John Hughes. At least, for the most part, I have been able to successfully unsubscribe from those site's mailing lists - unlike at Red Flush.

    Anyway, the aim isn't to keep my inbox completely pristine of spam, because I still get plenty from rogue sources. The point is that a supposedly reputable site, one that has been accredited here at CM for many years, apparently feels free to continue sending numerous unwanted emails to a customer who has not only explicitly asked to stop getting them but also requested to close the account as I intend to never play at Red Flush - or indeed any other Digimedia site - ever again. So I think I'll update this thread every time I get another 'promo' from the casino, since it's so keen on publicity...

    Today, the message is titled "Welcome back, Xxxxxx" :rolleyes:
     
    1 person likes this.
  6. Jul 17, 2015
  7. FourTeller

    FourTeller Experienced Member

    Occupation:
    N/A
    Location:
    Here
    It's Friday night and I have faaaaar better ways to spend it than dealing with spam or posting about it here so this post will be brief: today's missive from Red Flush is titled "Xxxxxx, earn points while you play" - funny, since I've informed the casino more than once that I have no desire to play there ever again :confused:
     
  8. Jul 21, 2015
  9. FourTeller

    FourTeller Experienced Member

    Occupation:
    N/A
    Location:
    Here
    After a break for the weekend, Red Flush resumed the unwanted email promos last night with one titled: "There's still enough time, Xxxxxx" - for spam, I suppose :eek: I've let myself be drawn back into communication with the casino, as futile as it has been in the past - especially in regards to closing my account. Seriously, what other online site refuses to honour closure requests sent through the email address registered at the casino?!
     

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