- Joined
- Aug 29, 2012
- Location
- Londonia
I can see lot of happy threads about Guts lately so i though i better share my experience. I made 2 deposit after not played at Guts for a very long time. I took the 40% deposit bonus and 15 spins next day and first made a deposit for that. After busting out it was way past midnight. I saw that Phantom Of the Opera promotion and though ok why not lets deposit the minimum £10 and have another bash. At least i have secured 10 spins when its released.
Only to find out yesterday that Net Ent got problems with release. But Guts solved it nicely with giving spins on a different slot. I checked and had no spins so contacted support.
Here I find out NO you do not qualify as your deposit was made on 17/7 not on 18/7 as promotion started there.
I only just then discovered that in promotion terms well hidden away it states that UTC time i used and not CET which was a normality at most casinos. So when i made deposit at exact midnight UK time (00.00) on 18/7 which is 01:00 CET. Instead that deposit counted as it was done 23:00 on 17/8.......
Funny thing is the internal time which shows at their website shows CET which is 1 hour later than UK time. When i made deposit it was 01:00 but in their world it is 23:00 UTC time. Can someone tell me why in the world do they not show UTC time then and the time that promotions run after???????
I then kindly asked live chat if they could not please credit me the 10 spins since i made 2 deposit and my last deposit of £10 should had qualified and even if they dispute it surely they could handover 10 spins worth a MASSIVE FREAKING £2....answer was NO.......i tried nicely again with some chitchat.....NO you made deposit on 17/8 at 23:00 so you do not qualify..... I gave up the fight.
So long Guts you will not be missed your ship is sinking and Tony/Ben left it just in time
Et tu, Brute?
Look what you've bloody done now!