Re-open account 3-Dice

[Yellbird]

After reading the site I noticed some new slots at 3Dice.
Since I had closed the account a while back I sent them an e-mail today to reopen it.
I received no reply so went on their chat and requested it be re-opened, the answer was "We have a three day waiting period". This does not make make sense to me. I can understand it when a person closes an account and a few hours later decides to reopen which could be a problem but I would think the 3 day rule is like a cooling off period. It has been a long time since I closed the account, guess they have enough customers I'll go elsewhere.

 

[chuchu59]

With due respect, I actually applaud 3 Dice for this course of action. You could have wanted to reopen your account and bet on the spur of the moment whereas your earlier decision to close an account came as a result of much consideration. The casino will not be able to determine which is the 'real you'. Financially, they stand to lose by not reopening your account immediately. However, I think this move is sensible if 'possible problem gamblers' can cool off. I do not mean though that you could be a problem gambler.

 

[WagerWitch]

Agree 100% with Chu.

If you truly want to play at 3 dice - you'll do it in 3 days time.

Everything should not be INSTANT - and 3dice does have the best customer support.

Good Luck there! They are starting to build all of their games - and they are becoming quite the awesome casino.

 

[silcnlayc]

"We have a three day waiting period".

This is normal for them...I was a little take back on the first re-open too.

I had to wait this period out a few times because I love playing new games too so....... really no biggie..

.

 

[Yellbird]

I appreciate all the comments but in my opinion they "don't hold water" as the old saying goes.

I would suggest that the 3 day waiting period should be for the guy who quit on the so called spur of the moment. How many times has a person had a losing streak and thought about quitting. So he quits on Monday and Tuesday he decides to re-open his account . I can see a waiting period then. But someone who closes an account for whatever reason months ago or that matter years ago is like a new customer, should a new customer have a 3 day waiting period?

I for one don't have accounts open all over the place, I've opened accounts at many places but close them when I decide to go elsewhere, I may be wrong but I believe that offers me some protection.

That's like the guy who goes to his favorite bar and tells the bartender that he is going to quit drinking, a year later goes back to the bar and the bartender says sorry Joe but we have a 3 day waiting period, come back in 3 days then I can serve you.

Enough of this nanny state we have become, I learned a long time ago how to dress myself.

Sorry for the rant, but with what is happening to the good old U.S.A. with all it's crazy spending, rules and regulations I sometimes think the world is going crazy. I pay my taxes, pay my bills when they are do, and worked all my life, Now I am told I have a 3 day waiting period to spend a dollar! I don't care if I every gamble at 3Dice again , there are at least a hundred on line sites and probably 6 land based sites within an hour of my home.

We give people free food, free money, freed housing , free education, free medical care and a host of other goodies, but one of the guys paying for that is told he has a 3 day waiting period to spend his own money!!!!!!

 

[WagerWitch]

Hmmmm - while I kinda agree with you in principle - NOT IN THE GAMBLING INDUSTRY.

Why?

Because a LOT of people have severe addictions - and are IMPULSE people.

In my humble opinion - 3dice is adhering to RESPONSIBLE GAMING PRACTICES - and you might want to rethink this.

Gambling is - at times - an EVIL thing for SOME people - and 3 dice has held themselves above and beyond the average for this issue.

As a RESPONSIBLE CASINO - they give you the option to play with them - however - give you a cooling down period of 3 days ---- JUST IN CASE THIS IS AN IMPULSE moment.

REmember - for whatever reasons YOU closed your account.

THey cannot be babysitters for every person - so their policy is to protect EVERYONE - not just you.

And I think they did the RIGHT thing.

Hope you're not too angry with them - because I really believe that their actions make them stand out against ALL the other casinos.

 

[3Dice]

Hi Yellbird,

Responsible gambling is something we take serious at 3Dice. It doesn't get fooled around with. It would be all to easy to always draw the responsible adult card and close ones eyes even in cases where its painfully obvious there is indeed a problem.

Do I have the illusion that 3Dice enforcing an account closed will indeed ever stop a problem gambler of making a deposit (elswehere) - of course not. But I do firmly believe that in this industry, everyone involved needs to make a choice. When it comes to responsible gambling, all of us are either a part of the solution - or a part of the problem. We at 3Dice chose to be a part of the solution. As an operator that means making sure that the people playing at 3Dice are indeed capable of making the mature and responsible decisions that, luckily, most of us can.

As a player you have a choice too. Either you support a responsible attitude from the operators you endorse, realizing that these type of precautions are there to help out others that do need them. Or you chose to walk away and by doing so will motivate other operators to be not as stringent as 3Dice when it comes to reopening accounts, ultimately contributing to the ongoing deterioration of the reputation of this particular industry.

From a practical point of view, and future reference, there are several options you can use apart from closing your account that are there to align with a break from 3Dice. For starters, you could chose to do nothing, and simply abandon the account. In this scenario, you would receive promotional emails until your loyalty status drops (number of weeks), after which you would only receive a further new years and birthday bonus. You can also chose to have your email excluded from our list in which case you would receive absolutely no further communication from us. Lastly, you could chose to disable your deposits - and still enjoy other perks like the VIP tournaments that came with the loyalty you gathered.

If you do chose to close your account - it will always come with a 3 day cool down period, and depending on the situation or communication at the time of closing, we will also ask for a motivation to make really sure that we are enabling someone's entertainment - and not someone's problem.

I hope you understand our position, and I hope you chose to be a part of a better reputation for online gambling.

Kindest regards,

Enzo

 

[1819]

I appreciate all the comments but in my opinion they "don't hold water" as the old saying goes.

I would suggest that the 3 day waiting period should be for the guy who quit on the so called spur of the moment. How many times has a person had a losing streak and thought about quitting. So he quits on Monday and Tuesday he decides to re-open his account . I can see a waiting period then. But someone who closes an account for whatever reason months ago or that matter years ago is like a new customer, should a new customer have a 3 day waiting period?

I for one don't have accounts open all over the place, I've opened accounts at many places but close them when I decide to go elsewhere, I may be wrong but I believe that offers me some protection.

That's like the guy who goes to his favorite bar and tells the bartender that he is going to quit drinking, a year later goes back to the bar and the bartender says sorry Joe but we have a 3 day waiting period, come back in 3 days then I can serve you.

Enough of this nanny state we have become, I learned a long time ago how to dress myself.

Sorry for the rant, but with what is happening to the good old U.S.A. with all it's crazy spending, rules and regulations I sometimes think the world is going crazy. I pay my taxes, pay my bills when they are do, and worked all my life, Now I am told I have a 3 day waiting period to spend a dollar! I don't care if I every gamble at 3Dice again , there are at least a hundred on line sites and probably 6 land based sites within an hour of my home.

We give people free food, free money, freed housing , free education, free medical care and a host of other goodies, but one of the guys paying for that is told he has a 3 day waiting period to spend his own money!!!!!!

your original post is the post that holds no water. you state that you noticed there were new slots at 3dice you would like to try. now you go on this rant about depositing at a hundred other sites and being personally responsible for the welfare system in this country. really makes it hard to believe you only wanted to try out some new slots. sounds like you need to play. you cant wait 3 days to "try new slots"? about your little usa rant. this casino/all online casinos are nowhere near the united states so what does anything you b*tched about have to do with being denied online gaming?

 

[Yellbird]

If you are going to complain about my post at least read it and understand what you read. I never said I deposit at a hundred sites, What is with the NEED TO PLAY?, I made a point which is very simple to understand even for a so called PLAYER like you. I didn't say the sites are in the USA, I just used that as an example of a nanny state. I voiced my opinion to a rule that's says there is a 3 day waiting period for someone who may have closed an account a long time ago, that doesn't make sense to me.
That's my right. You have a right not to like it, but you don't have the right to change my words to fit your thoughts. I understand the rule but I don't have to agree with it, but then again I am not a so called BIG PLAYER like you.



QUOTE=1819;347456]your original post is the post that holds no water. you state that you noticed there were new slots at 3dice you would like to try. now you go on this rant about depositing at a hundred other sites and being personally responsible for the welfare system in this country. really makes it hard to believe you only wanted to try out some new slots. sounds like you need to play. you cant wait 3 days to "try new slots"? about your little usa rant. this casino/all online casinos are nowhere near the united states so what does anything you b*tched about have to do with being denied online gaming?[/QUOTE]

 

[WagerWitch]

If you are going to complain about my post at least read it and understand what you read. I never said I deposit at a hundred sites, What is with the NEED TO PLAY?, I made a point which is very simple to understand even for a so called PLAYER like you. I didn't say the sites are in the USA, I just used that as an example of a nanny state. I voiced my opinion to a rule that's says there is a 3 day waiting period for someone who may have closed an account a long time ago, that doesn't make sense to me.
That's my right. You have a right not to like it, but you don't have the right to change my words to fit your thoughts. I understand the rule but I don't have to agree with it, but then again I am not a so called BIG PLAYER like you.



QUOTE=1819;347456]your original post is the post that holds no water. you state that you noticed there were new slots at 3dice you would like to try. now you go on this rant about depositing at a hundred other sites and being personally responsible for the welfare system in this country. really makes it hard to believe you only wanted to try out some new slots. sounds like you need to play. you cant wait 3 days to "try new slots"? about your little usa rant. this casino/all online casinos are nowhere near the united states so what does anything you b*tched about have to do with being denied online gaming?

[/QUOTE]

OK knock it off.

Anyhow - Like I said - the RULE is in PLACE --- Perhaps NOT because of players like you ---- but because there ARE problem players out there...


And 3 dice has taken a stance towards responsible gaming.

Applaud the stance - and then - play with them in a couple of days.

Simple, really...

Have a LOVELY day.

 

[Richard]

OK knock it off.

Anyhow - Like I said - the RULE is in PLACE --- Perhaps NOT because of players like you ---- but because there ARE problem players out there...


And 3 dice has taken a stance towards responsible gaming.

Applaud the stance - and then - play with them in a couple of days.

Simple, really...

Have a LOVELY day.[/QUOTE]

LOL...3dice takes from people. Whether willingly or not. They do! 3dice gets rich off of people. They offer a game of chance. That is favorited towards 3dice. I wonder how many kids mouth 3dice has taken from. If most of you on here wasn't addictives. You wouldn't be thanking Enzo and his devils advocate comments. Ask ENZO how much money has he beat people out of last year? There wont be a 3 day waiting period in hell. Sorry 3dice but i hear chains and shackles in the dark.

 

[jelsmith]

OK knock it off.

Anyhow - Like I said - the RULE is in PLACE --- Perhaps NOT because of players like you ---- but because there ARE problem players out there...


And 3 dice has taken a stance towards responsible gaming.

Applaud the stance - and then - play with them in a couple of days.

Simple, really...

Have a LOVELY day.

[/QUOTE]LOL...3dice takes from people. Whether willingly or not. They do! 3dice gets rich off of people. They offer a game of chance. That is favorited towards 3dice. I wonder how many kids mouth 3dice has taken from. If most of you on here wasn't addictives. You wouldn't be thanking Enzo and his devils advocate comments. Ask ENZO how much money has he beat people out of last year? There wont be a 3 day waiting period in hell. Sorry 3dice but i hear chains and shackles in the dark.[/QUOTE]


Dude take your religious malarky elsewhere...........for real......do you understand this is a gambling related forum......nobody here is looking to be saved.....or whatever whackos like you call it

 

[WagerWitch]

It's ok...
Richard is right in the respect that 3dice is a BUSINESS.

However - Richard is wrong in the other aspects.

People have the OPTION to purchase from the business - and all adults have the choice to use the services.

Period

 

[Richard]

Dude take your religious malarky elsewhere...........for real......do you understand this is a gambling related forum......nobody here is looking to be saved.....or whatever whackos like you call it

Spoken like a "TRUE" Addict. You Edomites (Esau) Can't be saved! What a bunch of "LOSERS!" LMAO!!!

 

[WagerWitch]

Dude take your religious malarky elsewhere...........for real......do you understand this is a gambling related forum......nobody here is looking to be saved.....or whatever whackos like you call it

Spoken like a "TRUE" Addict. You Edomites (Esau) Can't be saved! What a bunch of "LOSERS!" LMAO!!!

Richard - honey - WHY ARE YOU here?

 

[jelsmith]

Dude take your religious malarky elsewhere...........for real......do you understand this is a gambling related forum......nobody here is looking to be saved.....or whatever whackos like you call it

Spoken like a "TRUE" Addict. You Edomites (Esau) Can't be saved! What a bunch of "LOSERS!" LMAO!!!

Sure Richard im an addict LOL.....but I dont live my life blinded by Mythology....have fun wasting your life with your Prophet or God or whatever

 

[jelsmith]

Richard - honey - WHY ARE YOU here?

He's here to save us.... apparently from ourselves LOL

 

[jas2587]

I appreciate all the comments but in my opinion they "don't hold water" as the old saying goes.

I would suggest that the 3 day waiting period should be for the guy who quit on the so called spur of the moment. How many times has a person had a losing streak and thought about quitting. So he quits on Monday and Tuesday he decides to re-open his account . I can see a waiting period then. But someone who closes an account for whatever reason months ago or that matter years ago is like a new customer, should a new customer have a 3 day waiting period?

I for one don't have accounts open all over the place, I've opened accounts at many places but close them when I decide to go elsewhere, I may be wrong but I believe that offers me some protection.

That's like the guy who goes to his favorite bar and tells the bartender that he is going to quit drinking, a year later goes back to the bar and the bartender says sorry Joe but we have a 3 day waiting period, come back in 3 days then I can serve you.

Enough of this nanny state we have become, I learned a long time ago how to dress myself.

Sorry for the rant, but with what is happening to the good old U.S.A. with all it's crazy spending, rules and regulations I sometimes think the world is going crazy. I pay my taxes, pay my bills when they are do, and worked all my life, Now I am told I have a 3 day waiting period to spend a dollar! I don't care if I every gamble at 3Dice again , there are at least a hundred on line sites and probably 6 land based sites within an hour of my home.

We give people free food, free money, freed housing , free education, free medical care and a host of other goodies, but one of the guys paying for that is told he has a 3 day waiting period to spend his own money!!!!!!

the free chit has not a thing to do with 3Dice you asked for your account to be closed an they did it
then you change your mind like a woman an want it reopened
No offense to us woman but we do change our minds often
I personally if a player ask close my account that account would have stayed closed
some people in the gambling world think every thing should be instant Guess What IT ISNT
you say you grew up along time ago then act it

Cindy

 

[Casinomeister]

Admin warning: no trolls

Dude take your religious malarky elsewhere...........for real......do you understand this is a gambling related forum......nobody here is looking to be saved.....or whatever whackos like you call it

Spoken like a "TRUE" Addict. You Edomites (Esau) Can't be saved! What a bunch of "LOSERS!" LMAO!!!

Further troll-like postings will be responded to in a humorous manner while I send you to vacationland.

 

[Wildfire7]

This mandatory 72 hour cooling off period is an excellent idea and one that should be introduced industry wide.

At 3Dice, accounts that have not been active for 180 days are closed. In this situation I am sure 3Dice would have no reason to make a player wait those
3 days. However when a player voluntarily requests his account to be closed then the 3 day period is wholly justified.

The main reason why a player would make such a request to close an account is because of mounting losses. Mounting losses are a reliable indicator of problem gambling. If it were for any other reason then the player would simply leave the account dormant.

If the players reason for closing the account was for any other reason than mounting losses, then how would he be aware 3Dice have new games, as he would have no interest in this casino.

When a player closes his account he will receive confirmation of this by email. Included in this confirmation is information on what happens if a new account is opened, this includes the 3 day waiting period.

My advice to the OP is next time you feel like taking a break from gambling, you might be better advised sending in a self exclusion form. Where you will not be able to open any new accounts. I suggest this because a key indicator of problem gambling is frustration of not being able to play instantly. A trait you have clearly demonstrated in this thread.

Well done 3Dice for putting these extra safeguards in place and not putting profit first.

Mike

 

[cpdnd31]

After reading this post I thought about what everyone has stated.. Yes 3 Dice is a casino. As a casino they are there to make a profit. BUT. The reason so many of us play at 3 dice its more than a casino its like family there. EVERYONE TAKES THE TIME TO GET TO KNOW YOU. They respect you and they truly do try to make it a place you feel welcome at. Why other casinos have slammed the door on us, 3 dice opens theres with open arms. They no about my kids, at xmas sent out gifts, they allways go out of there way for me as well as others. I may loose quite a bit, but at least they know my name compared to other places where you cant even get live chat. We all complain about how other casinos do this and do that well dont complain about a casino that was doing something for the right reason. They had YOUR WELLFARE IN MIND when they made that rule.. I think you should thank them. Or go spend your money somewhere else.


Choc Martini at 3 Dice

 

[WagerWitch]

After reading this post I thought about what everyone has stated.. Yes 3 Dice is a casino. As a casino they are there to make a profit. BUT. The reason so many of us play at 3 dice its more than a casino its like family there. EVERYONE TAKES THE TIME TO GET TO KNOW YOU. They respect you and they truly do try to make it a place you feel welcome at. Why other casinos have slammed the door on us, 3 dice opens theres with open arms. They no about my kids, at xmas sent out gifts, they allways go out of there way for me as well as others. I may loose quite a bit, but at least they know my name compared to other places where you cant even get live chat. We all complain about how other casinos do this and do that well dont complain about a casino that was doing something for the right reason. They had YOUR WELLFARE IN MIND when they made that rule.. I think you should thank them. Or go spend your money somewhere else.


Choc Martini at 3 Dice

That's MY Marty!

 

[alabama5150]

If you just wanted to "try" the games

How come you did not inquire if you could enjoy free play username while you waited for the real account to be restored? That is what I would have done. I am unaware if this is even possible, but certainly seems reasonable to try the games. Besides what if after you played them as free you decided you did not like them and changed your mind again?

Oh and to Enzo,

You really can deliver a well spoken and thought out answer. You respond with clear and supported facts and illustrate your position. You impress me so much actually more and more You really are an outstanding model of an Intelligent Business Man who Recognizes Civic Duty and Responsibility, in civic I mean in our community online. Proactive behavior is the best tool in preventing problems. At the same time while you portray the image of someone I have no fear or worry about and enjoy the comfort in that when doing business with you. You are the Quarterback of Online Casino Operators! (okay dumb joke)!

Seriously, you could teach courses for the new comers and future executives in Online Casino Industry.

I I had to choose either only 5 casinos online total , but run like your 3Dice
or the dozens of other distant seconds, or have 2000 RTG;s or MG's by the hundreds, who never let me ply the new fun games.

I would rather have those 5 only because I could play without fear and always get paid.

Although I gotta admit some casinos that dont allow US have some cool games like the ones in the land based casinos. (Monopoly, and other big Name Brand slots)
I have a feeling if needed though , Enzo you would easily stomp out any competitor or criminal who might attempt to take you on in battle!

Thanks for illustrating the reason behind a policy, which is much more than just a cooling period for a problem gambling addict situation. Much More.

Annie

 

[binshakindown]

I agree with your analogy to the nanny, Yellbird. And aren't most individuals told how they become accountable for their actions when they reach some magical age of say 16, 18, 20, or even as late as 21? I too don't need my boss telling me that I can't sky-dive because I might get injured and not be able to work all on my dime of course. How this relates to the other posts I don't know.

However, I also agree with 3Dice if it is in the terms and conditions somewhere or in their responsible gaming information. Never checked since it seems the older I get, the faster three days would go by anyway.

 

[skiny]

I agree with your analogy to the nanny, Yellbird. And aren't most individuals told how they become accountable for their actions when they reach some magical age of say 16, 18, 20, or even as late as 21? I too don't need my boss telling me that I can't sky-dive because I might get injured and not be able to work all on my dime of course. How this relates to the other posts I don't know.

However, I also agree with 3Dice if it is in the terms and conditions somewhere or in their responsible gaming information. Never checked since it seems the older I get, the faster three days would go by anyway.

Telling someone they can't skydive is stupid. Telling someone they can't skydive without a parachute is rather important.

Rules are put in place to protect people who can't protect themselves. Addicts sometimes fall into this catagory and there's no way any casino can weed out who's an addict and who isn't.

If you really want to reopen your account then just tell them and come back in a few days. If nothing else you know 3Dice isn't in a huge rush to take your money.