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Re-open account 3-Dice

Discussion in 'Online Casinos' started by Yellbird, Feb 4, 2010.

    Feb 4, 2010
  1. Yellbird

    Yellbird Full Member PABnonaccred

    Occupation:
    Retired
    Location:
    Chicago, IL
    After reading the site I noticed some new slots at 3Dice.
    Since I had closed the account a while back I sent them an e-mail today to reopen it.
    I received no reply so went on their chat and requested it be re-opened, the answer was "We have a three day waiting period". This does not make make sense to me. I can understand it when a person closes an account and a few hours later decides to reopen which could be a problem but I would think the 3 day rule is like a cooling off period. It has been a long time since I closed the account, guess they have enough customers I'll go elsewhere.
     
  2. Feb 4, 2010
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    With due respect, I actually applaud 3 Dice for this course of action. You could have wanted to reopen your account and bet on the spur of the moment whereas your earlier decision to close an account came as a result of much consideration. The casino will not be able to determine which is the 'real you'. Financially, they stand to lose by not reopening your account immediately. However, I think this move is sensible if 'possible problem gamblers' can cool off. I do not mean though that you could be a problem gambler.
     
    5 people like this.
  4. Feb 4, 2010
  5. WagerWitch

    WagerWitch Dormant account webmeister

    Occupation:
    Yeah - like - really? Hmmm do I have to work?
    Location:
    Alaska
    Agree 100% with Chu.

    If you truly want to play at 3 dice - you'll do it in 3 days time.

    Everything should not be INSTANT - and 3dice does have the best customer support.

    Good Luck there! They are starting to build all of their games - and they are becoming quite the awesome casino.
     
    1 person likes this.
  6. Feb 4, 2010
  7. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    This is normal for them...I was a little take back on the first re-open too.

    I had to wait this period out a few times because I love playing new games too so.......:rolleyes: really no biggie..

    .
     
  8. Feb 4, 2010
  9. Yellbird

    Yellbird Full Member PABnonaccred

    Occupation:
    Retired
    Location:
    Chicago, IL
    I appreciate all the comments but in my opinion they "don't hold water" as the old saying goes.

    I would suggest that the 3 day waiting period should be for the guy who quit on the so called spur of the moment. How many times has a person had a losing streak and thought about quitting. So he quits on Monday and Tuesday he decides to re-open his account . I can see a waiting period then. But someone who closes an account for whatever reason months ago or that matter years ago is like a new customer, should a new customer have a 3 day waiting period?

    I for one don't have accounts open all over the place, I've opened accounts at many places but close them when I decide to go elsewhere, I may be wrong but I believe that offers me some protection.

    That's like the guy who goes to his favorite bar and tells the bartender that he is going to quit drinking, a year later goes back to the bar and the bartender says sorry Joe but we have a 3 day waiting period, come back in 3 days then I can serve you.

    Enough of this nanny state we have become, I learned a long time ago how to dress myself.

    Sorry for the rant, but with what is happening to the good old U.S.A. with all it's crazy spending, rules and regulations I sometimes think the world is going crazy. I pay my taxes, pay my bills when they are do, and worked all my life, Now I am told I have a 3 day waiting period to spend a dollar! I don't care if I every gamble at 3Dice again , there are at least a hundred on line sites and probably 6 land based sites within an hour of my home.

    We give people free food, free money, freed housing , free education, free medical care and a host of other goodies, but one of the guys paying for that is told he has a 3 day waiting period to spend his own money!!!!!!
     
    1 person likes this.
  10. Feb 4, 2010
  11. WagerWitch

    WagerWitch Dormant account webmeister

    Occupation:
    Yeah - like - really? Hmmm do I have to work?
    Location:
    Alaska
    Hmmmm - while I kinda agree with you in principle - NOT IN THE GAMBLING INDUSTRY.

    Why?

    Because a LOT of people have severe addictions - and are IMPULSE people.

    In my humble opinion - 3dice is adhering to RESPONSIBLE GAMING PRACTICES - and you might want to rethink this.

    Gambling is - at times - an EVIL thing for SOME people - and 3 dice has held themselves above and beyond the average for this issue.

    As a RESPONSIBLE CASINO - they give you the option to play with them - however - give you a cooling down period of 3 days ---- JUST IN CASE THIS IS AN IMPULSE moment.

    REmember - for whatever reasons YOU closed your account.

    THey cannot be babysitters for every person - so their policy is to protect EVERYONE - not just you.

    And I think they did the RIGHT thing.

    Hope you're not too angry with them - because I really believe that their actions make them stand out against ALL the other casinos.
     
    1 person likes this.
  12. Feb 4, 2010
  13. 3Dice

    3Dice I-Gaming Industry Representative

    Occupation:
    -
    Location:
    -
    Hi Yellbird,

    Responsible gambling is something we take serious at 3Dice. It doesn't get fooled around with. It would be all to easy to always draw the responsible adult card and close ones eyes even in cases where its painfully obvious there is indeed a problem.

    Do I have the illusion that 3Dice enforcing an account closed will indeed ever stop a problem gambler of making a deposit (elswehere) - of course not. But I do firmly believe that in this industry, everyone involved needs to make a choice. When it comes to responsible gambling, all of us are either a part of the solution - or a part of the problem. We at 3Dice chose to be a part of the solution. As an operator that means making sure that the people playing at 3Dice are indeed capable of making the mature and responsible decisions that, luckily, most of us can.

    As a player you have a choice too. Either you support a responsible attitude from the operators you endorse, realizing that these type of precautions are there to help out others that do need them. Or you chose to walk away and by doing so will motivate other operators to be not as stringent as 3Dice when it comes to reopening accounts, ultimately contributing to the ongoing deterioration of the reputation of this particular industry.

    From a practical point of view, and future reference, there are several options you can use apart from closing your account that are there to align with a break from 3Dice. For starters, you could chose to do nothing, and simply abandon the account. In this scenario, you would receive promotional emails until your loyalty status drops (number of weeks), after which you would only receive a further new years and birthday bonus. You can also chose to have your email excluded from our list in which case you would receive absolutely no further communication from us. Lastly, you could chose to disable your deposits - and still enjoy other perks like the VIP tournaments that came with the loyalty you gathered.

    If you do chose to close your account - it will always come with a 3 day cool down period, and depending on the situation or communication at the time of closing, we will also ask for a motivation to make really sure that we are enabling someone's entertainment - and not someone's problem.

    I hope you understand our position, and I hope you chose to be a part of a better reputation for online gambling.

    Kindest regards,

    Enzo
     
    21 people like this.
  14. Feb 4, 2010
  15. 1819

    1819 Dormant account

    Occupation:
    retired athlete
    Location:
    ny,nj,fla
    your original post is the post that holds no water. you state that you noticed there were new slots at 3dice you would like to try. now you go on this rant about depositing at a hundred other sites and being personally responsible for the welfare system in this country. really makes it hard to believe you only wanted to try out some new slots. sounds like you need to play. you cant wait 3 days to "try new slots"? about your little usa rant. this casino/all online casinos are nowhere near the united states so what does anything you b*tched about have to do with being denied online gaming?
     
  16. Feb 5, 2010
  17. Yellbird

    Yellbird Full Member PABnonaccred

    Occupation:
    Retired
    Location:
    Chicago, IL
    If you are going to complain about my post at least read it and understand what you read. I never said I deposit at a hundred sites, What is with the NEED TO PLAY?, I made a point which is very simple to understand even for a so called PLAYER like you. I didn't say the sites are in the USA, I just used that as an example of a nanny state. I voiced my opinion to a rule that's says there is a 3 day waiting period for someone who may have closed an account a long time ago, that doesn't make sense to me.
    That's my right. You have a right not to like it, but you don't have the right to change my words to fit your thoughts. I understand the rule but I don't have to agree with it, but then again I am not a so called BIG PLAYER like you.



    QUOTE=1819;347456]your original post is the post that holds no water. you state that you noticed there were new slots at 3dice you would like to try. now you go on this rant about depositing at a hundred other sites and being personally responsible for the welfare system in this country. really makes it hard to believe you only wanted to try out some new slots. sounds like you need to play. you cant wait 3 days to "try new slots"? about your little usa rant. this casino/all online casinos are nowhere near the united states so what does anything you b*tched about have to do with being denied online gaming?[/QUOTE]
     
  18. Feb 5, 2010
  19. WagerWitch

    WagerWitch Dormant account webmeister

    Occupation:
    Yeah - like - really? Hmmm do I have to work?
    Location:
    Alaska
    [/QUOTE]

    OK knock it off.

    Anyhow - Like I said - the RULE is in PLACE --- Perhaps NOT because of players like you ---- but because there ARE problem players out there...


    And 3 dice has taken a stance towards responsible gaming.

    Applaud the stance - and then - play with them in a couple of days.

    Simple, really...

    Have a LOVELY day.
     
  20. Feb 5, 2010
  21. Richard

    Richard Banned User

    Occupation:
    Trying
    Location:
    New Orleans
    OK knock it off.

    Anyhow - Like I said - the RULE is in PLACE --- Perhaps NOT because of players like you ---- but because there ARE problem players out there...


    And 3 dice has taken a stance towards responsible gaming.

    Applaud the stance - and then - play with them in a couple of days.

    Simple, really...

    Have a LOVELY day.[/QUOTE]

    LOL...3dice takes from people. Whether willingly or not. They do! 3dice gets rich off of people. They offer a game of chance. That is favorited towards 3dice. I wonder how many kids mouth 3dice has taken from. If most of you on here wasn't addictives. You wouldn't be thanking Enzo and his devils advocate comments. Ask ENZO how much money has he beat people out of last year? There wont be a 3 day waiting period in hell. Sorry 3dice but i hear chains and shackles in the dark.
     
  22. Feb 5, 2010
  23. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    [/QUOTE]LOL...3dice takes from people. Whether willingly or not. They do! 3dice gets rich off of people. They offer a game of chance. That is favorited towards 3dice. I wonder how many kids mouth 3dice has taken from. If most of you on here wasn't addictives. You wouldn't be thanking Enzo and his devils advocate comments. Ask ENZO how much money has he beat people out of last year? There wont be a 3 day waiting period in hell. Sorry 3dice but i hear chains and shackles in the dark.[/QUOTE]
    :lolup:

    Dude take your religious malarky elsewhere...........for real......do you understand this is a gambling related forum......nobody here is looking to be saved.....or whatever whackos like you call it:eek:
     
    1 person likes this.
  24. Feb 5, 2010
  25. WagerWitch

    WagerWitch Dormant account webmeister

    Occupation:
    Yeah - like - really? Hmmm do I have to work?
    Location:
    Alaska
    It's ok...
    Richard is right in the respect that 3dice is a BUSINESS.

    However - Richard is wrong in the other aspects.

    People have the OPTION to purchase from the business - and all adults have the choice to use the services.

    Period
     
  26. Feb 5, 2010
  27. Richard

    Richard Banned User

    Occupation:
    Trying
    Location:
    New Orleans
    Dude take your religious malarky elsewhere...........for real......do you understand this is a gambling related forum......nobody here is looking to be saved.....or whatever whackos like you call it

    Spoken like a "TRUE" Addict. You Edomites (Esau) Can't be saved! What a bunch of "LOSERS!" LMAO!!! :D
     
  28. Feb 5, 2010
  29. WagerWitch

    WagerWitch Dormant account webmeister

    Occupation:
    Yeah - like - really? Hmmm do I have to work?
    Location:
    Alaska
    Richard - honey - WHY ARE YOU here?
     
    1 person likes this.
  30. Feb 5, 2010
  31. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn



    :lolup::lolup::lolup::lolup:

    Sure Richard im an addict LOL.....but I dont live my life blinded by Mythology....have fun wasting your life with your Prophet or God or whatever
     
  32. Feb 5, 2010
  33. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    He's here to save us....:D apparently from ourselves LOL
     
  34. Feb 5, 2010
  35. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    the free chit has not a thing to do with 3Dice you asked for your account to be closed an they did it
    then you change your mind like a woman an want it reopened
    No offense to us woman but we do change our minds often
    I personally if a player ask close my account that account would have stayed closed
    some people in the gambling world think every thing should be instant Guess What IT ISNT
    you say you grew up along time ago then act it

    Cindy:rolleyes:
     
    2 people like this.
  36. Feb 5, 2010
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Admin warning: no trolls

    Further troll-like postings will be responded to in a humorous manner while I send you to vacationland.
     
    1 person likes this.
  38. Feb 5, 2010
  39. Wildfire7

    Wildfire7 Dormant account

    Occupation:
    Engineering
    Location:
    UK
    This mandatory 72 hour cooling off period is an excellent idea and one that should be introduced industry wide.

    At 3Dice, accounts that have not been active for 180 days are closed. In this situation I am sure 3Dice would have no reason to make a player wait those
    3 days. However when a player voluntarily requests his account to be closed then the 3 day period is wholly justified.

    The main reason why a player would make such a request to close an account is because of mounting losses. Mounting losses are a reliable indicator of problem gambling. If it were for any other reason then the player would simply leave the account dormant.

    If the players reason for closing the account was for any other reason than mounting losses, then how would he be aware 3Dice have new games, as he would have no interest in this casino.

    When a player closes his account he will receive confirmation of this by email. Included in this confirmation is information on what happens if a new account is opened, this includes the 3 day waiting period.

    My advice to the OP is next time you feel like taking a break from gambling, you might be better advised sending in a self exclusion form. Where you will not be able to open any new accounts. I suggest this because a key indicator of problem gambling is frustration of not being able to play instantly. A trait you have clearly demonstrated in this thread.

    Well done 3Dice for putting these extra safeguards in place and not putting profit first.

    Mike
     
    1 person likes this.

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