Resolved Raging Bull Casino..unethical practice after months of loyalty

Cocochanel

Experienced Member
Joined
Jan 9, 2014
Location
Denmark
You have to remember guys bonus is an option and not compulsory,

I can bring up just about every casino bonus terms in one way or another, If you do not like the bonus than do not take it,

No one is holding funds or deposit by ransom, The rules are clearly there and to be fair albeit them sites are not the most trusted (some we can let off) But have some of the most transparent rules going,

If you do not like the bonus than do not accept it, If you know the max withdraw is below your threshold than do not play,

We can bang on all day about how bad rules are and alot of sites have got them,

I do know this post was about a rule change max capp on wins but come on, You cannot expect to take all bonus and have no limits,

I am a bonus man, Twice I have been stiffed in way over 10 years due to most stupid rles on the planet, No one with a bit of brains would alow theses rules with the U.K regs

I am not saying what the rules are are right, But they are the rules


Hi.

When I play rtg games, I think Slotastic casino is great. Max cashout weekly is 10.000$

Cashback if you lost your dep. is 25%, wager 10x, no max cashout.

Slot of the Month - 50% EXTRA

Play all of your favorite spooky slots this Halloween with a 50% bonus up to $100. Redeemable once a week - no maximum cash-out.
Terms and Conditions.

And they do pay in 2 or 3 days. Thats ok with me.

Just my op.
 
Be careful with Bonuses!
It is crucial  that you understand and agree to the terms and conditions of any bonus that you accept. Most of the complaints that come through our arbitration service are bonus related; it would be safe to say that there are tens of thousands of players who have never complained because they realized after the fact that they did not understand or had never read the terms. Nothing in a casino is free – so whenever you see “free” being used, there are stipulations. It is important for you to understand that.

Please check out our Bonus Section that lists the offers given by our Accredited Casinos. No deposit bonuses, welcome bonuses (AKA sign up bonuses [SUBs]), exclusive bonuses, reload bonuses, free spin bonuses...all this and more!

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Thats great, Will have to take a look, But take note some RTG sites offer different things, Some people like game play on small budget big bonus, with a chance of a take out,

10k in my book is a lot of cash and would have to do some Halloween spells to take out that much, Unless hit a JP,

Some offer small bonus with no max, some offer big bonus with a cap, as a small roller I be lucky to have a take out so I am looking from my POV, and not a person that deposits alot of cash,

But you can play other slots as well and not stuck to theses games, So you obvious like them and play good amount,

But thats not a bad deal you got there :thumbsup:


Hi.

When I play rtg games, I think Slotastic casino is great. Max cashout weekly is 10.000$

Cashback if you lost your dep. is 25%, wager 10x, no max cashout.

Slot of the Month - 50% EXTRA

Play all of your favorite spooky slots this Halloween with a 50% bonus up to $100. Redeemable once a week - no maximum cash-out.
Terms and Conditions.

And they do pay in 2 or 3 days. Thats ok with me.

Just my op.
 

Cocochanel

Experienced Member
Joined
Jan 9, 2014
Location
Denmark
Thats great, Will have to take a look, But take note some RTG sites offer different things, Some people like game play on small budget big bonus, with a chance of a take out,

10k in my book is a lot of cash and would have to do some Halloween spells to take out that much, Unless hit a JP,

Some offer small bonus with no max, some offer big bonus with a cap, as a small roller I be lucky to have a take out so I am looking from my POV, and not a person that deposits alot of cash,

But you can play other slots as well and not stuck to theses games, So you obvious like them and play good amount,

But thats not a bad deal you got there :thumbsup:

I never play with a bonus anyway...I just deposit my own money....loose or win....:) Worth a try, doing 0.20 @ spin and you can win a random jackpot of 11.000 or more....just luck. I won a random jackpot of 11.200 for 0.50 a spin....so it is possible. Thats was my 2. random jackpot.
 

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
You have to remember guys bonus is an option and not compulsory,

I can bring up just about every casino bonus terms in one way or another, If you do not like the bonus than do not take it,

No one is holding funds or deposit by ransom, The rules are clearly there and to be fair albeit them sites are not the most trusted (some we can let off) But have some of the most transparent rules going,

If you do not like the bonus than do not accept it, If you know the max withdraw is below your threshold than do not play,

We can bang on all day about how bad rules are and alot of sites have got them,

I do know this post was about a rule change max capp on wins but come on, You cannot expect to take all bonus and have no limits,

I am a bonus man, Twice I have been stiffed in way over 10 years due to most stupid rles on the planet, No one with a bit of brains would alow theses rules with the U.K regs

I am not saying what the rules are are right, But they are the rules

First, just to be clear, you are posting from the view of a supporter of this casino. You did even mention referring people. Actually when I saw that referral comment I thought to myself, "why would someone refer a Friend to a place with such horrible terms, why not a clubworld or jackpot"

BTW my view is neutral by basing all options upon terms and the platform. I have never played there never signed up, never attempted to sign up. I have no affiliation I am not an affiliate of any casino.

Your post is obviously heavily weighed because of your membership to raging. You also need to compare apples to apples. RTG and only RTG.

Most reputable RTG do not have a max cashout nouns other than a possible large welcome bonus. Reputable means in existence for 5years+ with a solid history of paying. This will include accredited casinos.

I actually can't think of a reputable RTG that does Max Cashout. Most casinos I know that have done the old max cashout larger bonuses come and go.

We are also not talking about huge percentage bonuses like 1000%. We are talking about 50%to 150% deposit bonuses that are standard with other reputable rtg's with no max cashout.

Spin--Can you honestly say that it's a good deal to take a 50% bonus to then have a max cashout applied? Come on seriously you know that's not a good deal. What's even worse is the old turn a blind eye to the bad deal with the old "just don't take a bonus". Listen don't think it's just a max cashout I am passionate about. I do this with lots of thing in life, grocery store not having a price right I make sure they fix it so nobody else gets ripped off, making sure a company with bad service or product is transparent.

There have been other comments by people that know it's a bad deal. So in the end if these comments help someone to think about it and not play with a bonus or play elsewhere then it has helped. If someone understands the max cashout and is aware of the significant house edge and chooses to play, then so be it. In previous comments the question was why does someone play with such bad terms, people just sometimes ignore things that are not good for them. Why would anyone smoke crack?
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
First, just to be clear, you are posting from the view of a supporter of this casino. You did even mention referring people. Actually when I saw that referral comment I thought to myself, "why would someone refer a Friend to a place with such horrible terms, why not a clubworld or jackpot"

BTW my view is neutral by basing all options upon terms and the platform. I have never played there never signed up, never attempted to sign up. I have no affiliation I am not an affiliate of any casino.

Your post is obviously heavily weighed because of your membership to raging. You also need to compare apples to apples. RTG and only RTG.

Most reputable RTG do not have a max cashout nouns other than a possible large welcome bonus. Reputable means in existence for 5years+ with a solid history of paying. This will include accredited casinos.

I actually can't think of a reputable RTG that does Max Cashout. Most casinos I know that have done the old max cashout larger bonuses come and go.

We are also not talking about huge percentage bonuses like 1000%. We are talking about 50%to 150% deposit bonuses that are standard with other reputable rtg's with no max cashout.

Spin--Can you honestly say that it's a good deal to take a 50% bonus to then have a max cashout applied? Come on seriously you know that's not a good deal. What's even worse is the old turn a blind eye to the bad deal with the old "just don't take a bonus". Listen don't think it's just a max cashout I am passionate about. I do this with lots of thing in life, grocery store not having a price right I make sure they fix it so nobody else gets ripped off, making sure a company with bad service or product is transparent.

There have been other comments by people that know it's a bad deal. So in the end if these comments help someone to think about it and not play with a bonus or play elsewhere then it has helped. If someone understands the max cashout and is aware of the significant house edge and chooses to play, then so be it. In previous comments the question was why does someone play with such bad terms, people just sometimes ignore things that are not good for them. Why would anyone smoke crack?

I take it you did not read the last bit of my post ?

HTML:
I am not saying what the rules are are right, But they are the rules

I only pointed out someone to raging bull the other day as him and friends was stuck on where to play, This was only and ONLY a coincidence, I have nether in my life pointed any one to a RTG casino, before this,

I have NO membership to any casino let alone RTG, I did mind you have a site which cater for bingo and an odd casino, I left that to RIP at the mo with all the things going on, & can assure you I had no contact from any RTG sites


I am not saying the bonus and max cap is a good deal, Far from it but that is the deal, Like it or lump it, We have choices and hands are not tied,

I will mind you have a deposit at raging bull and most likely this weekend, Reason being is waiting on my new parts for PC, I can screen record all day than,

Only every played RTG a few times, raging bull I had a few depo at and I won and paid,

DO I trust alot of theses unregulated sites? NO but what I can tell you is I trust a mans word And unfortunately thats all you get now days is somebody's word, Now think about that without breathing
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
While I do have an account at Raging Bull, I'm not a player there.

I've asked for a mod to mark this as resolved, as the rep has got the OP paid.

I still think the site rules for could use a little more clarity. Maybe when you send a VIP client the email notifying them of their status, also inform them that they will receive special VIP invites for bonuses, but the sitewide ones will still carry max payout restrictions. The last thing you want to happen is lose your VIP clients over misunderstandings.

In this case, I don't think the client misunderstood, as the prior rules seem to have been less clear. If they had not been ambiguous, I do not think the OP would have been paid.

It is very bad form to change a rule to comply with what you MEANT to said and expect it to apply to a player that has already won.

But the rep has made things right in this particular case, and I am grateful such people exist.
 

danchop

Newbie member
Joined
Sep 20, 2016
Location
new zealand
While I do have an account at Raging Bull, I'm not a player there.

I've asked for a mod to mark this as resolved, as the rep has got the OP paid.

I still think the site rules for could use a little more clarity. Maybe when you send a VIP client the email notifying them of their status, also inform them that they will receive special VIP invites for bonuses, but the sitewide ones will still carry max payout restrictions. The last thing you want to happen is lose your VIP clients over misunderstandings.

In this case, I don't think the client misunderstood, as the prior rules seem to have been less clear. If they had not been ambiguous, I do not think the OP would have been paid.

It is very bad form to change a rule to comply with what you MEANT to said and expect it to apply to a player that has already won.

But the rep has made things right in this particular case, and I am grateful such people exist.
Well if you call this sorted,sums them up for me though......

My final conclusion to resolve and close this matter as well as to retain you as a VIP with our casino is as follows:

Pay you the remaining amount due once the coupon reversal and cashout of AU$ 800 was complete, this will result in us paying you the remainder of AU$ 1206.51 – Balance at the time of coupon reversal LESS the amount already paid to you (AU$ 2006.51 – AU$ 800).

A few days went by and nothing so i fired this email off to Jason,thought id give them another go instead of taking that offer and leaving...

"as you know i havnt played since,its a no win situation where your guys interpretation clearly differs mine..and so ill just let it go.
jason through answering a thread i started about the subject on a gambling forum,offered to settle the $1200 as a peace deal i spose.Now instead of getting it wired to my bank,If you guys are still ok with me gambling on your site without loading some bot onto my account that makes me constantly lose(joking),id rather just have the money in my account to play with,cause i miss some of the games and that way youve got a high chance of getting it back.
I dont think ill ever take bonuses again though"

And i recieved this.....


Hi Dan,

Your query was escalated to me as I am the manager on duty, Jason is currently out of the office but I am to speed with what is going on.

I will be adding the AU$ 1206.51 to your casino account and giving you the chance to withdraw a maximum of AU$ 10000 on this.

Please keep in mind that you will only be allowed to play slots and slot variations. This excludes progressive slot games. If you are to play any other games besides and slots and the slots variations all winnings will be void.

Please log into your casino account within the next 5 minutes and the balance will be added there.

Best regards,

Dean

I didnt quite like the stick in the mud max cashout though so i replied with this....

"oh ok,i dont think i play much progressives anyway,thanks.Althogh i assume its not some sort of bonus because i could just recieve the cash into my bank then transfer to any casino,so i might just draw out 500 to tie me over till my next pay and then gamble the rest under the conditions if thats ok.danny"

No reply so i went ahead and withdrew $500 and played the $700 down to nothing over about 24hours,i did get a few good wins however but not enough in the end...anyway as of today my $500 is still sitting in thier pending cabinet.....feeling a bit cheeky just now i thought id have a go at the live chat wonders for old time sake....


nfo: Please wait for a site operator to respond.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Blandine'
Blandine: Welcome to the casino's online Live Chat service. How may I assist you?
dickwad: my username is dickwad at raging bull
Blandine: hi Dan
dickwad: can you tell me why my $500 withdrawl has just been sitting in pending for a week now?
Blandine: sorry about that Dan however it does take up to 5-10 working days for the money to reach your account
dickwad: is the reason for that because you guys are not very fast at your job?
Blandine: it's procedure
Blandine: :)
dickwad: do you support the springbok rugby team?
Blandine: yes we do
Blandine: :)
dickwad: well i can tell you both have two very similar traits?
Blandine: ah ah ah ah
dickwad: they lost by a record margin last week,so both of you definately cant play ball
dickwad: and obviously your both f$%îng useless

P.S it wasnt me that chose my username for the site,never again it obviously leads to allsorts of abuse
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Well if you call this sorted,sums them up for me though......

You may want to edit your email out :)

A max cap? are they on the right planet? Or was the 1200 and change supposed to have a wager on this?

If not it makes NO sense to add a wager on it and to rub it in abit more the max cashout was less than than you got, More fool you for spending it back when clearly you would of been better of playing in FUN MODE, You should of played it down to 1k and built some points up than took the 1k out,

Why on earth did you play any think less than the 1k? It makes no sense
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
Hi Dan,

Your query was escalated to me as I am the manager on duty, Jason is currently out of the office but I am to speed with what is going on.

I will be adding the AU$ 1206.51 to your casino account and giving you the chance to withdraw a maximum of AU$ 10000 on this.

Please keep in mind that you will only be allowed to play slots and slot variations. This excludes progressive slot games. If you are to play any other games besides and slots and the slots variations all winnings will be void.

Please log into your casino account within the next 5 minutes and the balance will be added there.

Best regards,

Dean

I wouldn’t be surprised if Dean also added a WR, everything in his response suggest he sees this money as a bonus to you curtesy of the casino.

I get frustrated with chat, but I try to be polite. It never helps using offensive language.

This thread proves one more time why “the slow death of online casino bonuses” thread is so spot on. At the moment we witness the death of bonus related cashouts as a result of more and more complex rules.
 
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