Wononrhino
Dormant account
- Joined
- Aug 27, 2017
- Location
- England
For the first time since opening accounts at casinos over many years my drivers licence has been rejected as a valid proof of id. The reason given was it was not an official government id document. I challenged this very strange reasoning to be told they needed a photo. So my drivers licence was issued to me prior to the change when a photo was introduced, yet I have in over a dozen accredited casinos here never had a problem, until now.
Ironically my passport has expired and redbet is requesting a photo id card before accepting my verification and before I am able to withdraw. I have now had to get a government id card with a photo stating the very same details as my drivers licence and costing me £80 in the process.
My question is why is it so important to have my photo to be verified? and is it a tactic to delay my withdrawal in the hope I will put it all back? Currently 5k
So redbet rep, please explain as I am frustrated that you have taken me on this journey especially as I was first told it was fine and then the customer rep changed his mind saying on the phone 'we all make mistakes'
It does feel very much like a tactic to stall my withdrawal which has now been there over a week pending. Funny how I can deposit and my money is gladly taken!
Would appreciate thoughts as I await my photo id card in the post.
Hope all that makes sense.
Many thanks.
Ironically my passport has expired and redbet is requesting a photo id card before accepting my verification and before I am able to withdraw. I have now had to get a government id card with a photo stating the very same details as my drivers licence and costing me £80 in the process.
My question is why is it so important to have my photo to be verified? and is it a tactic to delay my withdrawal in the hope I will put it all back? Currently 5k
So redbet rep, please explain as I am frustrated that you have taken me on this journey especially as I was first told it was fine and then the customer rep changed his mind saying on the phone 'we all make mistakes'
It does feel very much like a tactic to stall my withdrawal which has now been there over a week pending. Funny how I can deposit and my money is gladly taken!
Would appreciate thoughts as I await my photo id card in the post.
Hope all that makes sense.
Many thanks.