Question on verification - Redbet

[Wononrhino]

For the first time since opening accounts at casinos over many years my drivers licence has been rejected as a valid proof of id. The reason given was it was not an official government id document. I challenged this very strange reasoning to be told they needed a photo. So my drivers licence was issued to me prior to the change when a photo was introduced, yet I have in over a dozen accredited casinos here never had a problem, until now.

Ironically my passport has expired and redbet is requesting a photo id card before accepting my verification and before I am able to withdraw. I have now had to get a government id card with a photo stating the very same details as my drivers licence and costing me £80 in the process.

My question is why is it so important to have my photo to be verified? and is it a tactic to delay my withdrawal in the hope I will put it all back? Currently 5k

So redbet rep, please explain as I am frustrated that you have taken me on this journey especially as I was first told it was fine and then the customer rep changed his mind saying on the phone 'we all make mistakes'

It does feel very much like a tactic to stall my withdrawal which has now been there over a week pending. Funny how I can deposit and my money is gladly taken!

Would appreciate thoughts as I await my photo id card in the post.

Hope all that makes sense.

Many thanks.

 

[Mouche12]

A few years ago I had some issues with Redbet verification relating to my utilities bill, forgot the details, and it was not a pleasant experience. I did get paid in the end, took a few days, when they were finally satisfied with the docs I submitted.

You may contact the rep via the top ribbon (Staff and iGaming Reps). In the meantime, you could temporarily close your account if you're worried about playing it all back...

I understand your frustration, they didn't handle this matter properly. But you will get paid.

 

[Wononrhino]

I have now provided them with an official uk photo id card as they had requested and now they are telling me they are not sure if it can be accepted. It is a government approved card from validate uk. Can someone help me please as I am finding this shocking and distressing and feel they are just stalling in the hope I put my winnings back.

I have provided everything they asked for through requests on email. Please can someone direct me to the rep here. Its so wrong on so many levels.

 

[Smithyy]

I have now provided them with an official uk photo id card as they had requested and now they are telling me they are not sure if it can be accepted. It is a government approved card from validate uk. Can someone help me please as I am finding this shocking and distressing and feel they are just stalling in the hope I put my winnings back.

I have provided everything they asked for through requests on email. Please can someone direct me to the rep here. Its so wrong on so many levels.

If you're worried about playing it back, I believe Redbet allow you to set a loss limit - i.e. you can set this so that you can't lose more than, say, £10. You could also take a time-out until it's sorted.

As for contacting the rep - if you click the "Staff and iGaming Reps" link at the top of the forum, you should see the Redbet rep on there.

Hope that helps,

A

 

[Mouche12]

Hi again, click on Outdated URL to send the casino rep a PM. Good luck!

 

[Wononrhino]

Thank you. I have sent a pm to the rep so await their response and will update here. It is so wrong imho. A government uk driving licence was sent along with a building society letter. The letter was approved but I was told to submit a photo id card to compliment my drivers licence as it did not have a photo (its the old uk drivers licence prior to introducung the new photo documents) but still official from the government.

I then spend £40 to get a photo id validating who I am from validate uk and going through all required security checks including getting a sponsor to confirm who I am in writing and then phone call. It is a government approved id card with photo which was requested by a Miriam.

Now they are just playing me around in the hope I put winnings back saying they will forward details to relevant department and to await their response.

This has never happened before in over a dozen casinos that are on the recommended list here, validating was a breeze and they are all part of the ukgc and abide by the rules. I have even offered my birth certficate with a selfie, but no, not good enough due to ukgc rules...

So it may be that I now have to apply for a new drivers licence with photo costing more money when I have already provided all they asked for. They have asked me to provide a photo id card which I have at my expense. Everything is legitimate yet they keep moving the goalposts.

To me this is not right, in fact it's very wrong.

Thank you if you have got this far, what are others thoughts on this? Is this extreme? Or am I wrong here.....It coincides with a withdrawal.

Thank you.

 

[Wononrhino]

Latest news. Live chat seem to know nothing about my last conversation, have apparently rejected my id and deleted my documents. This is bizarre, rep, where are you? I have private messaged you.

 

[LadyJelena]

The rep might reply with a little delay as he had some injury recently and still recovering. Hope he'll be much better soon and answer this query asap. I've sent him this thread to his Skype also.

 

[Mouche12]

Hi Winonrhino,

If it's taking so much time ask Live Support to temporarily close your account, that is if you can send the required docs (once more) to their email address - so you won't be tempted to reverse your withdrawal. It's not fun, and it sometimes happens that verification takes way too long, but you will get paid in the end.

 

[Wononrhino]

Thank you everyone. I am awaiting to here back from the rep. I understand the procedures, my concern is that they do not see my UK drivers licence as an official government document which it is, because it does not have a photo.

They state:
'The (I.D.) Identification Document provided is not an officially recognised document. Official I.D.'s must be government issued - Passports, Driving Licences or National ID cards. Full name, date of birth, picture, date of issue and expiry date must be clearly visible.'

So my official government drivers licence apparantly is not official!!!

I was asked to supplement with a photo id card but that has now been rejected.

I am now in the process of renewing my uk drivers licence to the new format with photo id to be verified. This can take up to 3 weeks...The whole experience is extremely stressful and as said previously I have never experienced this before from any other ukgc casino.

I am awaiting the reps response please.

I will update here on progress.

Thank you to everyone who has replied, very much appreciated.

Best Wishes.

 

[Wononrhino]

The rep might reply with a little delay as he had some injury recently and still recovering. Hope he'll be much better soon and answer this query asap. I've sent him this thread to his Skype also.

Many thanks for the update.

Best Wishes.

 

[vinylweatherman]

None of this should be happening. The UKGC is wanting casinos to do away with this kind of KYC and use electronic verification. The UK does not actually have a "government issued" ID card, it has "government approved issuers" of ID cards like Validate UK. In effect, the issuing of ID cards has been privatised in the same way that water and railways have. UK facing casinos should learn how the UK operates otherwise they will end up getting tangled up in the ongoing investigation into whether or not casinos are making it unnecessarily difficult for players to withdraw. I think demanding a document that doesn't exist in the UK isn't going to go down too well with this investigatory panel.

 

[Wononrhino]

None of this should be happening. The UKGC is wanting casinos to do away with this kind of KYC and use electronic verification. The UK does not actually have a "government issued" ID card, it has "government approved issuers" of ID cards like Validate UK. In effect, the issuing of ID cards has been privatised in the same way that water and railways have. UK facing casinos should learn how the UK operates otherwise they will end up getting tangled up in the ongoing investigation into whether or not casinos are making it unnecessarily difficult for players to withdraw. I think demanding a document that doesn't exist in the UK isn't going to go down too well with this investigatory panel.

My thoughts exactly, and yes it was validate uk, the photo id was rejected after telling me to get a photo id card in the first place, to my expense.

It is wrong on so many levels and to be told my uk drivers licence is not government approved because it does not have a photo is quite shocking. I now have to go through the laborious task of getting a new drivers licence with my photo for id..it takes up to 3 weeks to process and arrive.

They will not accept my birth certificate and I feel they are going out of their way to stall the withdrawal and make life hard for me imho in the hope I put the money I have won back. I can think of no other explanation, I stand to be corrected here if anyone thinks I am wrong to feel this way.

Thank you for your very interesting input. I await a reply here from the REP.

 

[Wononrhino]

Update: I have yet to have a response from the rep either here or by pm. I am progressing with redbet through customer services (they seem very nice and polite) and in the process of renewing my Drivers licence to a photo id drivers licence to complete verification.

I would still like a response from the rep please here regarding this, as it has been very stressful and I require reassurance.

Many thanks.

 

[Mr Green representative]

Good Afternoon guys,

I am super sorry for the long reply, however RedBet Rep is recovering from a serious injury which is the reason for him not being able to reply. I am taking care of Mr Green side, however will try to help you out.
The requirements on what documentation can be accepted and which cannot are stated in The EU Money Laundering Directive 2015 which applies to all EU member states and must be complied. The Directive applies to banks and the whole of the financial sector as well as to lawyers, notaries, accountants, real estate agents, casinos and company service providers.
I am sorry to hear that it might bring you certain unconvenieces but please be assured it is not Redbet who is trying to intentionally cause them to you but the law which we have to obey.

 

[Wononrhino]

Good Afternoon guys,

I am super sorry for the long reply, however RedBet Rep is recovering from a serious injury which is the reason for him not being able to reply. I am taking care of Mr Green side, however will try to help you out.
The requirements on what documentation can be accepted and which cannot are stated in The EU Money Laundering Directive 2015 which applies to all EU member states and must be complied. The Directive applies to banks and the whole of the financial sector as well as to lawyers, notaries, accountants, real estate agents, casinos and company service providers.
I am sorry to hear that it might bring you certain unconvenieces but please be assured it is not Redbet who is trying to intentionally cause them to you but the law which we have to obey.

Thank you for the reply, I am sorry to hear about the rep.. I understand what you are saying. I do not have a problem with what you say. I am presently applying for my new drivers licence with 'photo' to complete the verification. My issue was that my perfectly 'legitimate' government issued drivers licence was not accepted because it did not have a photo. I was asked to produce a photo ID to compliment my drivers licence which was then rejected, at my expense. Intentionally or not, it has become a very stressful experience. My address has been verified, the problem was with my perfectly legitimate drivers licence. I trust you understand, it would have been far easier to have just told me to renew my drivers licence with the new photo id one, rather than make me spend money and time on a photo id from validate, which in fact all along would not have been accepted....This has delayed my verification, I now have to wait a further 3 weeks for my new drivers licence to arrive,even though I have a legitimate government issued drivers licence already. I feel the answer has been somewhat generic and not personal to my issues raised. you say a national id card from the government is another form of id, it does not exist in the UK, and was removed in 2011 and taken over by the likes of validate who are government approved issuers of photo id cards.

• The (I.D.) Identification Document provided is not an officially recognised document. Official I.D.'s must be government issued - Passports, Driving Licences or 'National ID cards.' Full name, date of birth, picture, date of issue and expiry date must be clearly visible.

 

[Wononrhino]

This is an example of the old format UK drivers licence that I sent you. It is a perfectly legitimate and government issued document, yet was rejected!

 

[colinsunderland]

Good Afternoon guys,

I am super sorry for the long reply, however RedBet Rep is recovering from a serious injury which is the reason for him not being able to reply. I am taking care of Mr Green side, however will try to help you out.
The requirements on what documentation can be accepted and which cannot are stated in The EU Money Laundering Directive 2015 which applies to all EU member states and must be complied. The Directive applies to banks and the whole of the financial sector as well as to lawyers, notaries, accountants, real estate agents, casinos and company service providers.
I am sorry to hear that it might bring you certain unconvenieces but please be assured it is not Redbet who is trying to intentionally cause them to you but the law which we have to obey.

Can you point me to the exact section where the ID requirements are stated please? I've read it and couldn't find it. Also, I guarantee photo ID is not required as there are plenty of people in the UK who do not drive and do not go abroad on holiday. If photo ID was a requirement these people would not be able to open a bank account, buy a house, and plenty of other things, which clearly is not the case.

Also, would this be an anti money laundering check or KYC, I did presume from the request made it was KYC

 

[pinnit2014]

Sky Vegas et al verify you electronically for KYC, without a document or a photo passing their desks. And i'll make a presumption that they're not breaching their licensing by doing it this way.

You have places like Experian that have a dedicated KYC package companies can buy to negate the need of pictures/4 corners etc so I'd find it very odd that a photo ID is a pre-requisite to knowing your customer - as Colin said, if that was the case, my bank doesn't know who i am

 

[vinylweatherman]

So, why does the EU not also REQUIRE member states to actually issue a qualifying document to all citizens because of The EU Money Laundering Directive 2015. Not requiring this of the UK government places UK citizens at a disadvantage given that EU directives assume that all member states operate a national ID card scheme.

How come also the EU has not banned the UK government from passing responsibility to validate UK (a private company) for the issuing of a voluntary UK national ID card, it being the ONLY option available. Now, have the EU commission dropped the ball, or is it some companies misinterpreting the The EU Money Laundering Directive 2015 that is causing all the trouble?

In this case the player only has to wait 3 weeks to get a renewed driving licence, but what would the situation be if he couldn't drive, or worse, would never be allowed to drive due to a disability or medical condition. None of these barriers are made clear at the sign up stage, it is just a statement about a "government issued ID document", and "driving licence" is one that the terms say would be accepted without caveat that only recently issued photo versions are accepted, and not long held licences of those who passed their test decades ago.

 

[Wononrhino]

Thank you so much for all your input and great source of knowledge and wisdom. Just to clarify, documents are for verification, my proof of address has passed, it's just my drivers licence with photo that is now required to complete verification

When I signed up with William Hill and Coral I was verified almost instantly by electronic means. The only other time I verified with documents was with a UKGC aporoved casino who approved the same driving licence that was declined by redbet.

Not sure what I am trying to say, it's just frustrating and I am certain it is doing more damage than good to casinos. They should all go the way of electronic verification through the likes of experian.

Many thanks

 

[colinsunderland]

Thank you so much for all your input and great source of knowledge and wisdom. Just to clarify, documents are for verification, my proof of address has passed, it's just my drivers licence with photo that is now required to complete verification

When I signed up with William Hill and Coral I was verified almost instantly by electronic means. The only other time I verified with documents was with a UKGC aporoved casino who approved the same driving licence that was declined by redbet.

Not sure what I am trying to say, it's just frustrating and I am certain it is doing more damage than good to casinos. They should all go the way of electronic verification through the likes of experian.

Many thanks

Have they said if it is KYC or AML checks they are doing? If its a KYC check then photo ID most certainly is not required, and the reference to the EU directive earlier in the thread doesn't really mean anything. The UKGC do not specify photo ID must be provided for KYC checks., disappointingly neither do they specify what is required, just saying casinos must ask for documents to prove your identity. An old style driving license should do this. Also, regarding photo ID, unless a selfie is requested, then it means nothing, I can photoshop a UKDL with a photo from google in probably 30 mins, and I'm not good with photoshop, which would pass a casino KYC process. Even a selfie isn't a problem to get round, as long as you aren't doing anything overly dodgy with it.

 

[Wononrhino]

Yes its for validation.

Here is the email:

Thank you for supplying us with the received documentation. Your account validation is almost complete.

We simply require additional documentation or, one or all of the supplied documents are invalid.

Please see what is required below:


Identification

• 
  The (I.D.) Identification Document provided is not an officially recognised document. Official I.D.'s must be government issued - Passports, Driving Licences or National ID cards. Full name, date of birth, picture, date of issue and expiry date must be clearly visible.
  
  Please ensure that your documents are original colour copies and clear with all four corners visible and all relevant details showing.

Many thanks for your co-operation.

 

[dealer wins]

You can be forgiven for thinking your in the Matrix!!

 

[PMKFRUITPRO]

Redbet often pull this kind of nonsense.

I’d made several withdrawals and deposits before all of a sudden I wasn’t apparently verified. Further documentation was then requested. I pointed out to their chat about my previous withdrawals not being an issue so why now? Obv got palmed off with nonsense.

It recently took me 2 weeks to get a £500 withdrawal. Despite being told several times by staff it had been processed. 7 WORKING days later it still hasn’t arrived. More rubbish from their support until finally I got an email saying there was a problem. Was asked to request another withdrawal. Which I did and surprise surprise there was another technical problem causing it to bounce back into my account. Was asked to request it again and then finally got it pretty much 14 days later.

If you look around other forums you’ll find it’s common practice from them.

I question the rating they have on here that’s for sure!!

 

[Mr Green representative]

View attachment 92893 View attachment 92893

This is an example of the old format UK drivers licence that I sent you. It is a perfectly legitimate and government issued document, yet was rejected!

Dear Wononrhino.
I would like to begin with thanking you for raising this as we are constantly looking at ways to improve our procedures and all kind of feedback is always welcomed.
When it comes to the account verification procedure, there are a few things to keep in mind. First of all there are certain requirements from the license regarding what documents are needed, and how they should look. Please note that there are quite some different requirements between land based operators and online based sites.
Furthermore there are further anti-money laundering steps and 'best practice' procedures to follow to ensure that we minimise the risk of any fraudulent activity being carried out via our services.
The drivers license which you issued is something that we sadly could not accept, as it is a type of document which can easily be manipulated being only a paper document and having handwritten text as well, as this is easy to edit. A photo ID is something which is a standard request in the online gambling industry.
Now, I would to stress the fact that we do not mean to say that we accuse or suspect you of something like manipulating your documents or trying to defraud our company, it is simply a rule we follow in all cases like these to ensure that we operating in the best responsible manner as we can.
I understand that this can bring some frustration as I understand how it is waiting for your winnings, but I can assure you we are looking forward to being able to process your winnings and send them your way. If you are worried of playing away your funds then please contact us and ask us to set your account on such a status so that you cannot wager them.
If you have any further questions please let us know, in the meanwhile we will await the photo ID that you've advised should be arriving to you via post.

 

[colinsunderland]

Dear Wononrhino.
I would like to begin with thanking you for raising this as we are constantly looking at ways to improve our procedures and all kind of feedback is always welcomed.
When it comes to the account verification procedure, there are a few things to keep in mind. First of all there are certain requirements from the license regarding what documents are needed, and how they should look. Please note that there are quite some different requirements between land based operators and online based sites.
Furthermore there are further anti-money laundering steps and 'best practice' procedures to follow to ensure that we minimise the risk of any fraudulent activity being carried out via our services.
The drivers license which you issued is something that we sadly could not accept, as it is a type of document which can easily be manipulated being only a paper document and having handwritten text as well, as this is easy to edit. A photo ID is something which is a standard request in the online gambling industry.
Now, I would to stress the fact that we do not mean to say that we accuse or suspect you of something like manipulating your documents or trying to defraud our company, it is simply a rule we follow in all cases like these to ensure that we operating in the best responsible manner as we can.
I understand that this can bring some frustration as I understand how it is waiting for your winnings, but I can assure you we are looking forward to being able to process your winnings and send them your way. If you are worried of playing away your funds then please contact us and ask us to set your account on such a status so that you cannot wager them.
If you have any further questions please let us know, in the meanwhile we will await the photo ID that you've advised should be arriving to you via post.

Why haven't you answered my questions?
Where does the AML EU directive state what ID you can accept?

Where does the UKGC license you hold state you can only accept photo ID? A hint, it doesn't.
The driving license provided does not have hand written information on it, it has a signature, you know, same as a photo license has.
As I stated, a photo driving license is quite easy to manipulate for KYC purposes, not much harder than a paper one, with some cheap hardware.
If you are requesting this under the Anti Money Laundering regulations, then you should not be using it for KYC purposes, the UKGC is quite clear on that.
You clearly stated you have to follow the same rules as banks, solicitors etc, yet none of those HAVE to see photo ID, so, if the rules are the same, why do you say you have to? Here is a link to exactly what ID a bank can accept - note, it specifically says old style paper driving license

You do not have permission to view link Log in or register now.

• one document from the UK Photo ID list (must be taken into a branch, please do not post)
OR
• two separate documents: one from the Proof of Name list below and one from the Proof of Current Address list. The same document can't be used to prove your name and address.


Evidence we need to see Applying in branch Applying by post
Valid full UK driving licence (inc. old style paper) Yes No
Valid provisional UK photocard driving licence Yes No
Valid full EEA passport or EU member state ID card Yes No
UK-based bank or building society statement (must be less than 3 months old) with debit or credit card. Don't send this by post Yes No
UK-based bank or building society statement (must be less than 3 months old) No Yes
Letter from Benefits Agency including Universal Credit welcome letters (must be less than 12 months old) Yes Yes
Letter from a professional person who knows you (solicitor, accountant, doctor, social worker or probation officer)
Yes Yes
Valid Student ID Card from a recognised UK university or valid NUS card with photo and date of birth Yes No
Proof of Current Address
Evidence we need to see Applying in branch Applying by post
Valid full UK driving licence (inc. old style paper)
Yes
No
Valid provisional UK photocard driving licence
Yes
No
UK-based bank or building society statement (must be less than 3 months old)
Yes
Yes
UK-based bank or building society credit card statement (must be less than 3 months old)
Yes
Yes
UK mortgage statement (must be less than 12 months old)
Yes Yes
UK gas or electricity bill (must be less than 3 months old) Yes Yes
UK phone bill (not mobile; must be less than 3 months old) Yes Yes
UK water bill (must be less than 12 months old) Yes Yes
UK council tax bill (must be less than 12 months old) Yes Yes
UK Credit Union statement (must be less than 3 months old)
Yes
Yes
Letter from Benefits Agency, including Universal Credit welcome letters (must be less than 12 months old)
Yes
Yes
Benefit letter from your local housing authority (must be less than 12 months old)
Yes
Yes
Tenancy agreement from a housing association or a council
Yes
Yes
Letter from a university or college (must be less than 12 months old)
Yes Yes

 

[Wononrhino]

Dear Wononrhino.
I would like to begin with thanking you for raising this as we are constantly looking at ways to improve our procedures and all kind of feedback is always welcomed.
When it comes to the account verification procedure, there are a few things to keep in mind. First of all there are certain requirements from the license regarding what documents are needed, and how they should look. Please note that there are quite some different requirements between land based operators and online based sites.
Furthermore there are further anti-money laundering steps and 'best practice' procedures to follow to ensure that we minimise the risk of any fraudulent activity being carried out via our services.
The drivers license which you issued is something that we sadly could not accept, as it is a type of document which can easily be manipulated being only a paper document and having handwritten text as well, as this is easy to edit. A photo ID is something which is a standard request in the online gambling industry.
Now, I would to stress the fact that we do not mean to say that we accuse or suspect you of something like manipulating your documents or trying to defraud our company, it is simply a rule we follow in all cases like these to ensure that we operating in the best responsible manner as we can.
I understand that this can bring some frustration as I understand how it is waiting for your winnings, but I can assure you we are looking forward to being able to process your winnings and send them your way. If you are worried of playing away your funds then please contact us and ask us to set your account on such a status so that you cannot wager them.
If you have any further questions please let us know, in the meanwhile we will await the photo ID that you've advised should be arriving to you via post.

Thank you for the detailed response, it is very much appreciated. My drivers licence was/is an official UK government document, with, or without a photo. If you were uncertain whether it was legitimate, rather then decline my verification, you could have asked me to bring it in to my bank/solicitor to check and confirm with the bank/solicitor that it was indeed legitimate and untampered, but you chose not to. You could have accepted my birth certificate along with my drivers licence, but chose not to. I offered to do a selfie with my birth certificate, but you declined. I have an expired passport, which is still an official government document. You could have taken that into consideration alongside my drivers licence, and other documentation provided, but you chose not to.

You then told me to get a photo id to compliment my drivers licence. Validate UK are authorised by the government in the UK to do this and they issued my photo id, approved by the UK government, hence the government logo on the card. I had to pass stringent checks to receive the photo id card as well as have a referee acting on my behalf, declaring I am who I am and also contacted by validate and questioned, yet that was also rejected. Validate UK contacted you by email to confirm I am who I say I am and they are government approved operators in the UK, but you ignored them.

Nonetheless I have now applied for a new drivers licence with photo as requested to complete verification.

You have done everything possible to delay my verification, using UK law as your weapon, yet not understanding UK law. You have stalled my winnings for as long as possible in the hope I put it all back. To me there is no other explanation.

Theoretically any document can be tampered with in the wrong hands, and your validation process is obviously lacking and far from perfect, otherwise my perfectly legitimate UK drivers licence would have been accepted. Why do you not start electronic verification like others do? you do not upset customers this way, and you only ask them for further documentation if they have failed electronic verification. What you are effectively doing, I am certain many will agree, is alienating your genuine, law abiding customers. Those who ultimately decide whether they trust YOU as a casino to deliver, and wager their money, or choose to walk away in a highly saturated and competitive market where others will treat them like human beings first and foremost and not criminals. I am certain others who read this will feel my pain! It is quite shocking.

Ultimately I cannot tell you how you should, or should not run your business. What I can tell you is that other UKGC operators are not like you, and that's from personal experience. I can also tell you that you are doing more harm than good to your branding through your verification process which by default is flawed at best.

I will report back here in due course, and all being well would like to hear back from the official rep......

UPDATE: as a sidenote, the documents I have been asked to provide to renew my drivers licence for DVLA, and also approved by HMRC is my birth certificate and ..... wait for it, 'expired passport' ....that's right....my expired passport is good enough and acceptable under UK governed law as well as my birth certificate!.....

 

[Wononrhino]

Well, congratulations Redbet, I take my hat off to you. Your deliberate attempt to deny me verification over a long period of time because I had won 6k, your constant refusal to accept my perfectly legitimate government issued drivers licence, and refusing any other legitimate documents, including my birth certificate and photo id card that you told me to get!, putting me under a lot of stress, and duress over many phone calls and live chat, sending me on a never ending journey which would always end in denial has succeded.

I do hope you feel good about yourselves, your scheming, devious plan to prolong withdrawal using every underhand tactic has worked, you have your money back...buy a drink on me.

You are without doubt the most corrupt casino I have ever come across. No other casino has ever treated my verification process like you have.

To those thinking of joining Redbet, think twice, NO, just do not do it.

They will come back most likely and respond with what some may see as a genuine heartfelt and sincere response such as I could have done this or that, they made me feel I was never going to see that money whatever I did.... make no doubt they are like the serpent in the garden of eden, lies after lies, deceiving everyone they can.

As a sidenote they initially approved my account with my drivers licence when I was on the phone to them, then they realised I had a withdrawal pending of 6k and stated the drivers licence was not accepted going back on their word and saying 'We all make mistakes' ...... really?

How they can possibly be approved here I have no idea. They are as rogue as they come.

 

[goatwack]

Again, nothing new there. Casinos are free to make up the rules as they see fit, when it suits them, whilst using the shield that is AML regs.

Shameful to decline official documentation, whether it be a Driver's License or even expired Passport, they are both legit and more than adequate, and I know they would suffice, yet here they've chosen to simply ignore them

I expect they'd have had no problems paying up £100 with these documents, no doubt....

 

[Tirilej]

Well, congratulations Redbet, I take my hat off to you. Your deliberate attempt to deny me verification over a long period, because I had won 6k, and your constant refusal to accept my perfectly legitimate government issued drivers licence and refusing any other legitimate documents including my birth certificate and phot id card tgat you told me to get, putting me under stress, and duress, sending me on a never ending journey has succeded.

I do hope you feel good about yourselves, your scheming, devious plan to prolong withdrawal using every underhand tactic has worked, you have your money back...buy a drink on me.

You are without doubt the most corrupt casino I have ever come across. No other casino has ever treated my verification process like you have.

To those thinking of joining Redbet, think twice. They will come back most likely and respond with what some may see as a genuine heartfelt and sincere response, but if they do, make no doubt they are like the serpent in the garden of eden, lies after lies, deceiving everyone they can.

How they can possibly be approved here I have no idea. They are as rogue as they come.

They offered you to set your account so you couldn't play. You still did so that is on you and not them.
No, I don't like the way you have been treated and I think they should have paid, but you did sound like there was no problem waiting so I was hoping you would make it.

What I don't understand here is why a rep for Mr Green is answering questions about Redbet
Have someone bought up the other or what do they have in common? Please tell me someone if they know. I don't play at any of those casinos anymore.

 

[Wononrhino]

The stress got to me. I felt I was never going to see that money. I had every right to have that money in my account.

I know what they said, it's their backup plan to sound genuine on the forum, but I also know they played a phycological game and they won.....

Rogue

I won 38k last year at William Hill on raging rhino- £12 spin, electronic verification, got paid straight away, no questions asked.

 

[Tirilej]

The stress got to me. I felt I was never going to see that money. I had every right to have that money in my account.

I know what they said, it's their backup plan to sound genuine on the forum, but I also know they played a phycological game and they won.....

Rogue

I won 38k last year at William Hill on raging rhino, electronic verification, got paid straight away, no questions asked.

I do understand how you must feel, but I also know that you're just as angry at yourself right now as you are at them.
I don't think it was a game from their side, but more that they are overly catious these days because they are afraid of the ukgc.
They are owned by a huge Swedish company and that money was peanuts to them.

 

[goatwack]

I do understand how you must feel, but I also know that you're just as angry at yourself right now as you are at them.
I don't think it was a game from their side, but more that they are overly catious these days because they are afraid of the ukgc.
They are owned by a huge Swedish company and that money was peanuts to them.

No, he's definitely more angry at the casino for withholding winnings

And if it's just small money, then paying shouldn't be a problem!

 

[Wononrhino]

I'm genuinely OK with myself and I'm not even angry, honestly, I have already gotten over it.

I do however want to share my experience here, so others are equipped with knowledge, and they can then go on to decide whether redbet is right for them. Knowledge is power.....

As for Mr Green, I have no idea who he/she is, never did hear back from the genuine rep, here or by pm.

It may be peanuts to them, but my docs were perfectly legitimate....they are a law to themselves and played the power game.

Did I say, they initially approved my drivers licence but then went on to decline it........

 

[Tirilej]

At least you did order a new driver license with photo, so my guess is that wherever you will play again you will make sure to be verified before you play. I hope your next experience will be a lot better and that you win again

I guess we will have an answer about the connection tomorrow. The rep from MrGreen must have access to all at Redbet or she wouldn't be allowed to post like she did here.

 

[colinsunderland]

At least you did order a new driver license with photo, so my guess is that wherever you will play again you will make sure to be verified before you play. I hope your next experience will be a lot better and that you win again

I guess we will have an answer about the connection tomorrow. The rep from MrGreen must have access to all at Redbet or she wouldn't be allowed to post like she did here.

Yeah I did wonder about that too, and I can't see any link between them at all. Hope the rep answers my questions tomorrow and also explains the link between the 2 companies, and also why they are sharing data.

 

[pinnit2014]

Yeah, Mr Green bought evoke in Dec17 if I recall. Kinda slipped under the radar a bit. Still separate licences I think.

 

[Tirilej]

Yeah, Mr Green bought evoke in Dec17 if I recall. Kinda slipped under the radar a bit. Still separate licences I think.

I searched at both sites and couldn't find any information that connected the two. I missed that they had been sold totally.
Redbet was really bad since they were bought by Bonniers so I hope this will make them a bit better again then.

 

[colinsunderland]

I searched at both sites and couldn't find any information that connected the two. I missed that they had been sold totally.
Redbet was really bad since they were bought by Bonniers so I hope this will make them a bit better again then.

So did I, which is quite concerning if they are sharing information between each other, which they must be if the rep for MrGreen can access Redbet account information.

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thats the brands they own

 

[PMKFRUITPRO]

Redbet were one of the only casinos I e joined where they WOULDNT let me even deposit until I was verified, which tbf is very rare.

However as mentioned in one of my previous replies in this thread, after a few withdrawals and deposits, when it came to withdrawing just £300 apparently I wasn’t verified and they bounced the funds back. They then took about 3 days to verify the new document they requested before they processing the withdrawal a day later. Delay tactics?????? It’s only a small amount of money.

After this I didn’t deposit for months.

Then just recently I had a pop. Took me more than 2 weeks to get a £500 withdrawal. ‘Technical issues’ apparently but once again funds bounced back into account on 2 occasions.

Never ever had a problem like this nonsense with videoslots or skybet. Or anywhere else for that matter.

You want to feel safe when depositing and withdrawing at casinos and at redbet I’m always slightly concerned but on each occasion I’ve got my money eventually.

I’m sure if the OP had waited he would of got his also. A shame.