QT????

I have never had a hassle with my bank with a wire from QT (Bank Of America) I think it's from QT's side and not the bank, so I am feeling confident with a wire from the casino straight to my bank. (Yes, big bank is best, imo)

BUT, I am not sure now

I have had a check form the Rushmore Group before but a check sent to me via mail.

It took a couple of weeks for it to clear. (Canadian check??)

But, that was the Rusmore Group;)

No QT for me. That is it.
 
Interesting

I don't know if this means a hill of beans about anything but I had a conversation with a casino rep early about withdrawing (I have one and didn't want it to get caught in cyber hell) and the recommendation was wire directly or check by courier.

I opted for check because of the time frame involved. If my bank's going to be pissy about a check, they will be pissy about a wire.

Like I said, don't know if this means anything but that's what I was told. Take it for what you want.

I see that your casino rep actually recommended that you use check or wire to get your money. I applaud their candor with you! Where are you playing?
 
email

Dear Jane =====,

Thank you for contacting the QuickTender Help Desk.

Unfortunately, it is not possible to reverse the actual withdrawal request at the moment.

However, the fee can be refunded.

We will contact you once the information about this is available.

Please feel free to contact us should you require any further assistance.

Kind Regards,
Nastya
QuickTender Help Desk
Fax: +44 870 626 9684
 
Yeah somethings up alright :confused: but simply hate to see one of the few options we Americans have left get trashed over problems that might not even be their fault. I mean at least the lines of communication are still open with qt, unlike players in the ewalletxpress situation. So anyway I truly hope you all get your money real soon one way or the other. :cheers:
 

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Dear Jane =====,

Thank you for contacting the QuickTender Help Desk.

Unfortunately, it is not possible to reverse the actual withdrawal request at the moment.

However, the fee can be refunded.

We will contact you once the information about this is available.

Please feel free to contact us should you require any further assistance.

Kind Regards,
Nastya
QuickTender Help Desk
Fax: +44 870 626 9684

OMG... this is pretty much saying that they lost our money... or are pretending they lost it and are keeping it somewhere other than our accounts.

I almost lost all my money to Villento. I was so thankful to finally have it deposited into QT. Little did I know I would have an even bigger problem with QT.

With Villento there was always the KGC to file a complaint with and I truely think they were a huge asset to helping players get paid out. Who the heck can we have help us with QT? No one?


My stats...
Withdrawal of $1370
requested: 05/04/2011 16:13:00
confirmed: 05/06/2011 07:12:12

Also note that I have NOT received any emails (nothing in spam/junk folder) other than the "Withdrawal Confirmation" email sent on the 6th. I have NOT sent any inquiry messages to them nor have I spoke to them through live chat... YET!

This all just really sucks! :(
 
I also forgot to mention... my great long time friend is the bank manager at the branch I bank at and she has told me that she has seen no evidence of a wire trying to come through. She also said that the receiving bank can do nothing as far as investigating location of incomming wires. It would definetely have to be the sender of the wire to investigate.

Also I have not had anything put back into my QT account yet. Has anyone had money actually put back into their accounts yet?
 
Dear Jane =====,

Thank you for contacting the QuickTender Help Desk.

Unfortunately, it is not possible to reverse the actual withdrawal request at the moment.

However, the fee can be refunded.

We will contact you once the information about this is available.

Please feel free to contact us should you require any further assistance.

Kind Regards,
Nastya
QuickTender Help Desk
Fax: +44 870 626 9684

:lolup: I gotta laugh at the name of this rep. LOL
 
Guys...You had to have seen this coming a million miles away. I know online gambling is fun and all. But this US Gov isn't playing games. They are dead serious on preventing this stuff. I humbly suggest, save your money and visit your nearest casino.
 
I almost lost all my money to Villento. I was so thankful to finally have it deposited into QT. Little did I know I would have an even bigger problem with QT.

What a crappy double whammy!:( Although this QT situation doesn't immediately affect me (there's only $5 in my account), I feel your pain.

Hope this gets resolved for everyone soon. Unfortunately, it reeks of lies and multiple layers of deception which obviously isn't good.
 
Is UseMyWallet the same as QuickTender? My first time using QT was last week and now this, just my luck. I requested a bank wire on the 10th....still nothing.
 
Many thanks to all who have contributed to this thread and shared their experiences.

As a result, I got my $$$ out of QT today and into an accredited casino played it through and am cashing out via ACH to my bank direct from casino.

This money was just deposited into QT this morning from Diamond VIP and 3Dice (two ends of the comfort spectrum, hum?) per my standard request for withdrawals, but as indicated here, with no apparent way to get it out of QT except via a transfer to a merchant - I was scrambling.

But due to the heads up work from my CM friends and colleagues......I avoided having significant dollars tied up/lost.

Many thanks to all. I hope those of you with money tied up are successfully and quickly allowed access to your money. I experienced a $2500 unauthorized w/d from bank back in the paypal days when my account was hacked ------- I know full well that sick to your stomach feeling when the rug gets pulled out.

Best to all ---

Diane
 
BAD NEWS FROM QT

Unfortunately at this time we are unable to process your withdrawal for technical reasons. Please check back in 5 days for a status update. Your ability to transfer to merchants is unaffected

I am going to redeposit my payments to the paying casinos and request a check.
 
I'm trying not to be chicken little... but... This has a nasty (all too familiar) feel to it.

I hope to hell I'm wrong.

I hope they've only 'lost' one processor....

Deja vu all over again... "Your ability to transfer to merchants is unaffected".

BUT I would take that little bitty statement as a big fat hint. If you've still got money in QT, move it to a good casino. One that will work with you to get your money in hand.

Good luck players! And keep us posted...
 
UPDATE from [email protected]

Thank you for contacting the QuickTender Help Desk.

Unfortunately, the withdrawal option will be unavailable for QuickTender customers for an indefinite time frame, though we are doing our best to resolve all the issues with respective banks. Feel free to turn to us for updates on the withdrawal option in 5 business days, or you can monitor the availability of this option in your QuickTender account under the "Withdraw" section.

Doesn't sound good.
 
I've got to get off here and get ready for work... (sorry I'm late Bossman, I was busy posting on a gambling forum ... LOL) but this just occurred to me... QT is part of ECOCard, or a branch or division, or whatever they want to call it, for USA only.

So, I'm wondering, have they been successful in keeping their USA processors separate from whoever they use for other countries? Are players outside USA having problems getting their money from ECOCard??
 
I just asked them to reverse my withdrawal so I can send the funds to a merchant and was told they cannot reverse it at this time. Not good...

I did too and was told the same thing. They are working on this "issue" and hope to have definitive answers in a few days according to the CS rep.

This sucks!
 
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Irritating, isn't it!! I cannot get them on live chat, so I sent ANOTHER email just to see what canned response I get this time. it seems that SOME people are getting the withdrawals reversed and returned to the QT account, but some of us are not. Terribly irritating.
 
Who do I contact in the UK to file criminal charges against QT/UMW Ltd?

They have stolen all our money... Now they won't even talk to us. The excuses they have given have been all over the board and we still really don't know what has happened.
 
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Irritating, isn't it!! I cannot get them on live chat, so I sent ANOTHER email just to see what canned response I get this time. it seems that SOME people are getting the withdrawals reversed and returned to the QT account, but some of us are not. Terribly irritating.

I must have overlooked it, but I didn't see anyone that successfully had their withdrawals reversed right now. I've only seen posts saying QT said they cannot reverse funds at this time.
 
I must have overlooked it, but I didn't see anyone that successfully had their withdrawals reversed right now. I've only seen posts saying QT said they cannot reverse funds at this time.

It may have been on another forum- I've seen maybe 3 posts that have said that. But it seems that these are folks who've recently requested withdrawals. The withdrawals were confirmed, but them they received the "canned" email saying there was an issue and the funds were put back in their qt acct.

It seems that those of us in the 5/6-5/9-11 time frame are the ones in the biggest lurch.

Here is today's latest email (due to my contacting them.....)

Thank you for contacting the QuickTender Help Desk.

Please be informed that our Management is currently sorting this issue out with respective Banks. Unfortunately, we are not able to provide you with a definite time frame of the resolution for this issue, however, our team is doing it's best to resolve this within the shortest time period and in best possible manner.

Nevertheless, you may rest assured that your funds will not be lost and if we are not able to transfer the funds to your Bank account we will credit your QuickTender account accordingly.

Your patience and understanding on this matter will be highly appreciated.

Please feel free to contact us should you require any further assistance.

Kind Regards,
Sofia
QuickTender Help Desk
Fax: +44 870 626 9684
 
I received this as part of an inquiry as to how I could process a withdrawal/payout (moving the funds back to the merchant) if umw did in fact return my funds to my umw account.

Interesting, since it came from the original merchant....


we received an update from UseMyWallet stating that they encountered some technical issues processing payouts coming from their end. They are currently on the process of resolving the issue and they are currently advising their clients to check back with them in 5-days if they have a pending withdrawal.
 
UPDATE

I just received this from QT- I had asked them to please give me more info as the why they could not return the $$ to my QT account.

Thank you for contacting the QuickTender Help Desk.

Please note that the main trouble at the moment is that some of the withdrawals have been processed by our partner bank with a delay and some are going to be returned to us. I hope you understand that we can not re credit your QuickTender account until we have a confirmation from the banks regarding the statuses of the wires sent. Unfortunately, it's a very time consuming process due to having to go through each of the transactions separately.

Thank you for your patience and understanding regarding this issue.

Please feel free to contact us should you require any further assistance.

Kind Regards,
Sofia
QuickTender Help Desk
Fax: +44 870 626 9684
 
I just received this from QT- I had asked them to please give me more info as the why they could not return the $$ to my QT account.

Thank you for contacting the QuickTender Help Desk.

Please note that the main trouble at the moment is that some of the withdrawals have been processed by our partner bank with a delay and some are going to be returned to us. I hope you understand that we can not re credit your QuickTender account until we have a confirmation from the banks regarding the statuses of the wires sent. Unfortunately, it's a very time consuming process due to having to go through each of the transactions separately.

Thank you for your patience and understanding regarding this issue.

Please feel free to contact us should you require any further assistance.

Kind Regards,
Sofia
QuickTender Help Desk
Fax: +44 870 626 9684

Hmmm that kinda helps to confirm what I have suspected... That UMW/QT got hacked.
They would have to go through every transaction line by line, if in fact they were Hacked.
 
I spoke with the CEO of QT today, and they are diligently working on this issue at the moment. They are fully aware of this thread and the concerns of both players and affiliates.

I'll be posting a statement from them shortly that will hopefully answer some questions and eliminate some fears.
 
Here it is:

"The management of Quicktender would like to make the following statement
regarding the current situation with UseMyWallet/Quicktender withdrawals:

We have operated a reputable and reliable payment mechanism for US customers
since 2006. Our reputation is important to us, and until recently there has
never been any question that players and merchants would be paid. In order
to achieve this, we have built over many years relationships with payment
intermediaries that share our values of honesty and integrity. In the
jurisdictions from which we offer our services we are proud to be properly
licensed and constituted, and have even worked with US law enforcement on
occasions where criminal activity has been identified.

However, we cannot always predict some of the vagaries of the US
administration. Over the past 2 weeks we have in good faith transmitted
withdrawals initiated by Quicktender account holders to beneficiary bank
accounts in the US. The money left our account in Europe. It was only in
response to increasing complaints from our customers that we recognised
there was a problem, and asked our bank to investigate. It emerges that the
money has been accumulated in our bank's correspondent banking partners
accounts in the US, and has been frozen. We suspect it is possible that
these funds may be subject to a seizure order by the US authorities. We
would stress that we do not have bank accounts in the US of our own, and
that the funds have left our account Europe.

It is our express intention to ensure that the funds of our account holders
are safe. For this reason we have decided to suspend future withdrawals
until we understand what has happened to the money that has been frozen. If
we continue to transmit bank wires into the US we could find that these
funds also do not reach their ultimate beneficiaries. This would simply make
the problem worse.

We ask our customers to bear with us in these difficult times. Please be
assured that we have always honored our obligations in the past, and that we
will make every effort to overcome these current difficulties. It is not in
the interests of anybody to attempt to financially impact QuickTender
further. These actions may impact the future viability of the company and
the ability of the company to pay its customers. We are assessing our
current exposure, and how best to reintroduce withdrawals safely.

We would like to take this opportunity to thank our customers for their past
loyalty, and to reiterate that we will take all possible steps to ensure
that our customers money is secure."
 
I spoke with the CEO of QT today, and they are diligently working on this issue at the moment. They are fully aware of this thread and the concerns of both players and affiliates.

I'll be posting a statement from them shortly that will hopefully answer some questions and eliminate some fears.

Just wanted to say Thank you Bryan for pursuing an answer. Much appreciated. All I (we) wanted was a clear and HONEST explanation.

Christine
 
I wish that QT had not sent out the email to all of their customers stating that they still fund the gaming industry; with the US moving right along with the witch hunt, it was almost like waving a red flag in the DOJ's face.

You would think that with the billions of dollars flooding through the US to online gaming, they would simply tax it and move on. Reminds me of a poker player who goes all in with $4300 to take down a $65 pot. Seems to me like the taxes on gambling over the long term would offer much more than grabbing and running with these seizure monies. After all, its a one-time thing....taxes, an everytime thing.

Hope QT gets this worked out, and much obliged for the statement sent to CasinoMeister for the customers.
 
WOW I'm stunned. There are no words to express what I have just read. We have nothing left. The DOJ has won. I never thought I would see the day....

I suspected it was only a matter of time. Guess we all just have to sit back, patiently wait, cross our fingers and pray to be paid. This could take weeks if not months to be rectified and that's IF it can.

No QT? My online gaming days are officially kaput!
 
No QT? My online gaming days are officially kaput!

Yep, I'm done. I have uninstalled everything and I won't be playing any more. It's not worth the hassle, which I'm sure is what they want. This is all so ridiculous...I guess I should feel lucky that I only stand to lose $400. My only concern at this point is how far will they go to investigate? I don't know much about funds being frozen and seized...does anyone have any experience with this?
 
I think QuickTender has been very upfront and honest regarding the situation. Thats appreciated. From the sound of it I doubt withdrawals for US will resume.
 
Yep, I'm done. I have uninstalled everything and I won't be playing any more. It's not worth the hassle, which I'm sure is what they want. This is all so ridiculous...I guess I should feel lucky that I only stand to lose $400. My only concern at this point is how far will they go to investigate? I don't know much about funds being frozen and seized...does anyone have any experience with this?

Unfortunately... They (the DoJ) has no interest in tying up courts and judges and prosecutors over the offending players, they are led by a man who needs the Commander in Chief to be re-elected, if he is to retain his post; So they don't want to make a big fuss, nor spend too much taxpayer time or money, but, they want money they perceive owed to the govt...

And so, they will negotiate with UMW and eventually they will come to terms that ruins UMW (at least the American version) and somehow leaves the players to be paid, at least players who are not deemed to be laundering or aiding Osama's leftovers.

If they 'freeze' any private players funds after it is in the players bank account, so in effect, in the players possession, it would, in my humbling experience, be for the express interest of tax collection...

Might go a lil like this: "Win a lot in 2009 or 2010, maybe lose a lot too, but only the wins (ie achs from Casino A and wires from QT) seem documented? Well, when the Justice Dept is sure there is no funding of terrorism, or money laundering, then they call their buddies down the street from the IRS, hold the funds 'frozen' in escrow, and urge you to amend your tax returns lest Mr. IRS doesn't think 2009 was as down and out as u originally filed...

And thats all she wrote... They may document the ways and means that funded certain accounts, or cards, or 'trace' the funds backwards, just so they have a good idea what other methods are still standing, but as far a privacy being invaded, and as to the depth of their 'investigations'; who knows, but if this is anything like the past, the DoJ certainly is not looking to make voters look like crooks...
 
Unfortunately... They (the DoJ) has no interest in tying up courts and judges and prosecutors over the offending players, they are led by a man who needs the Commander in Chief to be re-elected, if he is to retain his post; So they don't want to make a big fuss, nor spend too much taxpayer time or money, but, they want money they perceive owed to the govt...

And so, they will negotiate with UMW and eventually they will come to terms that ruins UMW (at least the American version) and somehow leaves the players to be paid, at least players who are not deemed to be laundering or aiding Osama's leftovers.

If they 'freeze' any private players funds after it is in the players bank account, so in effect, in the players possession, it would, in my humbling experience, be for the express interest of tax collection...

Might go a lil like this: "Win a lot in 2009 or 2010, maybe lose a lot too, but only the wins (ie achs from Casino A and wires from QT) seem documented? Well, when the Justice Dept is sure there is no funding of terrorism, or money laundering, then they call their buddies down the street from the IRS, hold the funds 'frozen' in escrow, and urge you to amend your tax returns lest Mr. IRS doesn't think 2009 was as down and out as u originally filed...

And thats all she wrote... They may document the ways and means that funded certain accounts, or cards, or 'trace' the funds backwards, just so they have a good idea what other methods are still standing, but as far a privacy being invaded, and as to the depth of their 'investigations'; who knows, but if this is anything like the past, the DoJ certainly is not looking to make voters look like crooks...

Thanks! I appreciate the explanation.
 
I am enormously disappointed...

Not so much with QT, as I actually expected a scenario like this being an american and understanding how the politics work here.

But, I am extremely pissed with INETBET CASINO right now.
I felt that something was wrong well back when I first requested my withdrawal back on 5/3 with them. I expressed to them that I wanted to change my WD method on the spot.
They hemmed and hawed and forced me to use QT after coercing me into using them in the first place. I forgave this.

But, I am very angry at, Emily Hanson for denying my request and wasting my time and hard earned money by not honoring my request AFTER this scenario had clearly been exposed EVERYWHERE. Making me wait instead of just paying me my money like every other casino who was aware that there was a problem at QT.

Not only did she deny me winnings, but she did so with an air of indignation and condescension, as if I were some child. I spent $563.27 in that place with no way to cash out. No one would knowingly be so foolish. I had $750 sent back from QT to Inetbet where it stayed in a waiting/pending status for a bank wire request. I knew that no one would respond to my request or email. And, no one did.

So, I counted it as a total loss. It's not like I could paid from there. My money became 'play money'. Having no real value. Not good business ethic Inetbet. Not at all.

Had Inetbet actually LISTENED to their good depositing customer, the situation could have kept me from losing $1245. $495 still floating somewhere in a seized QT bank account, and $750 that I gave back to Inetbet in utter despair of not having a PAYOUT option from a 'reputable' casino. I didnt deserve this InetBet. I was a fair and good customer to you.

Regards :mad:
 
This is not Inetbet's fault. Please..... they are one of the most reputable casinos out there.


Not so much with QT, as I actually expected a scenario like this being an american and understanding how the politics work here.

But, I am extremely pissed with INETBET CASINO right now.
I felt that something was wrong well back when I first requested my withdrawal back on 5/3 with them. I expressed to them that I wanted to change my WD method on the spot.
They hemmed and hawed and forced me to use QT after coercing me into using them in the first place. I forgave this.

But, I am very angry at, Emily Hanson for denying my request and wasting my time and hard earned money by not honoring my request AFTER this scenario had clearly been exposed EVERYWHERE. Making me wait instead of just paying me my money like every other casino who was aware that there was a problem at QT.

Not only did she deny me winnings, but she did so with an air of indignation and condescension, as if I were some child. I spent $563.27 in that place with no way to cash out. No one would knowingly be so foolish. I had $750 sent back from QT to Inetbet where it stayed in a waiting/pending status for a bank wire request. I knew that no one would respond to my request or email. And, no one did.

So, I counted it as a total loss. It's not like I could paid from there. My money became 'play money'. Having no real value. Not good business ethic Inetbet. Not at all.

Had Inetbet actually LISTENED to their good depositing customer, the situation could have kept me from losing $1245. $495 still floating somewhere in a seized QT bank account, and $750 that I gave back to Inetbet in utter despair of not having a PAYOUT option from a 'reputable' casino. I didnt deserve this InetBet. I was a fair and good customer to you.

Regards :mad:
 
It is for me specifically.

I loved Inetbet.
That was no secret. I am not faulting them for QT's issues.
But, I AM faulting them for denying me any other payout option other than a QT that was in the process of being seized by our government. My point is, I figured that this was probably happening and she refused to listen. I LIVE HERE. I KNOW HOW MY GOVERNMENT OPERATES. Any other casino would have gladly issued me a bank wire or a check. THAT is what "reputable" means to me. It allows options for it's players to actually get PAID.
 
QT does not know what has happened to the money.
They "suspect" it has been seized, but they don't know.
We suspect it is possible that these funds may be subject to a seizure order by the US authorities.

It has been four days by my count that QT has been aware of this and they still don't know for sure what has happened... That does not sound good for some of us..
 
I have to agree to some extent with Casinoboy here, in the hopes that Inetbet would honor our withdrawals and make sure we are able to actually get them.

When the siezures were going on with the other wallets, I was dissapointed to see more options to us US players being diminished, but didn't feel so effected by it as I had no money lost in them.
But now I am in the boat as so many others now and before me, having lost $420 to the QT's processor seizures of funds and have my remaining $912 back in Inetbet.

I have invested plenty of money to the casino and paid my fees to the wallets without hesitation and any winnings I have had are not large amounts to most people, to me they are very big and I would really hate to lose the remainder of the $1,300+ that I had originally won and cashed out.

Playing online is a risky venture, no doubt, but if playing is continued to be offered to US players, no matter the difficulty of todays laws, then the casino should also extend this attitude in making sure players are paid out just as diligently as they have been enticed to pay in.

If the QT situation is no longer a feasible option, then hopefully our casino will do whatever they can to make sure we receive our fair winnings.

We have loyaly supported our casino all this time and now we call on our casino to support us in our time of need.

Guess that's all I can say and hope for.
 
If one wins, one wins. Why should it matter which 3rd party one deposits with and withdraws from?

Sometimes the 't&c's' are ridiculous , imo.

When I deposit into an accredited casino, I check the T&C's first and check the amount I can wager per spin during wagering the bonus , then check out how much I can withdraw per individual bonus coupon, then check the expiration date, then
check what colour undies I am wearing for that particular bonus day (just checkin')and then if I can cash out before the weekend is up depending on the 'processing time' and receive it before the weekend or do I have to wait until Monday.Then check that if you are playing a ND bonus NOT to play a high RJ slot, then check to see that all games are playable with this bonus coupon...

It's a 'flight check list'.
 
If one wins, one wins. Why should it matter which 3rd party one deposits with and withdraws from?

I could not agree with this more. It goes back to what I said earlier, as well. I've paid money into the casino's account. If I win, why is wanting a check drawn on the casino's account so impossible to accomplish?

The answer is probably somewhere in the agreement between QT & the casino - a cut must be given to someone for each deposit/withdrawal I make.
 
patience

As of RIGHT NOW, there may be no other way to get paid from INETBET, but it seems highly likely to me that in the event that QT does go down (very possible), INETBET will then agree to pay via another viable method.

So, my (unwarranted) advice is just hold tight, leave the money in INETBET until the QT smoke clears. If QT starts paying again, then use that method, if QT clearly goes out of business, then contact INETBET and see what they recommend.

Just DON'T BE TEMPTED TO LOSE IT BACK. If you do, it's 100% your own fault.

If anyone wants to leave their money in INETBET and does not play it back, I'll buy the balance (assuming all wagering req's if any have been met) for 75c on the $.
 

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