Hi everyone , i just found this forum through google.
My complaint is about Purple Lounge.
I made a deposit last week and the funds were placed on hold , not sure why it happened considering i deposited before ......I emailed Customer service and around 14 hours later the money gets put in to my account and I'm told it wouldn't happen again.
Well around 6am today, i deposited 30 , it went into my account ok but when i went to transfer it to games it disappeared.
I then deposit another 20 but it happens again.
I then go check my account History and it says : Transfer To Purple Lounge Poker (Requested)
I'm not happy about this , as i like to play Poker when I'm in the mood to play & if Purple lounge is unreliable in this way i would sooner go else where.
I wish there was some other way to contact them as i have still not had a response to my email and my funds have still not showed up in my account , its just really poor service.
It would help if the Live help worked , but it always says its unavailable.
Is this normal??
If it is i think ill use another Poker site as its a bit of a joke to be honest.
My complaint is about Purple Lounge.
I made a deposit last week and the funds were placed on hold , not sure why it happened considering i deposited before ......I emailed Customer service and around 14 hours later the money gets put in to my account and I'm told it wouldn't happen again.
Well around 6am today, i deposited 30 , it went into my account ok but when i went to transfer it to games it disappeared.
I then deposit another 20 but it happens again.
I then go check my account History and it says : Transfer To Purple Lounge Poker (Requested)
I'm not happy about this , as i like to play Poker when I'm in the mood to play & if Purple lounge is unreliable in this way i would sooner go else where.
I wish there was some other way to contact them as i have still not had a response to my email and my funds have still not showed up in my account , its just really poor service.
It would help if the Live help worked , but it always says its unavailable.
Is this normal??
If it is i think ill use another Poker site as its a bit of a joke to be honest.