purple poker lounge

[noluckever67]

Hi
i deposited 200 in this poker room last night..the money never appeared in my account even though i have emails from www.metacharge.com with transaction details to proove i did..i thought easy i will contact purple lounge support..12 hrs later i have had no email they do NOT answer the telephone number provided and as far as i can see have basically just ripped me off...i will never ever play poker online agaion this has gutted me and im sure anyone who deposits at there casino poker room all you want is good customer support well theres is an absolute disgrace and if casinomeister can do anything about it i can provide all evidence he needs ....they claim to have support 24/7 by the way and thats just LOL.....STAY AWAY.

 

[Pinababy69]

I know someone from Purple Lounge signed up here a while back. I'll be damned if I can remember her username though, maybe Nikki or something like that? If I can find it or remember it, I'll post a link. It may be in the reps section, have you checked there?

 

[noluckever67]

new here

sorry i aint a clue im new here...id gladly contact her if shes available


btw still no contact and its only 200 but im worried sick now ....cant believe got treated like this.

 

[KasinoKing]

Hi, welcome to the forum!

It's not "only 200" - that's a lot of money to most people here!
I know very little about Purple Lounge, other that they are very new on the scene.

I know it's very frustrating for you, but 12hrs is a little bit soon for alarm bells to be going off.
Try to stay calm & patient and keep trying to contact them.
I've sign-up to 100's of online sites over the last 5-years and have never been ripped-off once. I'm sure it will turn out OK in the end.

Good luck!

 

[noluckever67]

thanks

well if anything it has taught me that online and gaming aint 100% safe and i will never ever play again anywhere.


thnx for your reply much appreciated.

 

[winbig]

well if anything it has taught me that online and gaming aint 100% safe and i will never ever play again anywhere.


thnx for your reply much appreciated.

Sure it's not 100% safe, but to treat this one incident as the industry in a whole...well, it's just wrong. There are plenty of other reputable poker rooms out there.

 

[Pinababy69]

Hi noluckever, I knew I'd find it, lol. Her name was Naomi, not Nikki. I was close.

Here is the link to her profile, just click on it, then in her profile, click on the link that says send a private message to PurpleNaomi. Hope it helps, and don't give up hope. I'm sure they'll get it worked out for you, they are a new operation. Just make sure you come back and let us know okay?

https://www.casinomeister.com/forums/members/

 

[noluckever67]

true but

Sure it's not 100% safe, but to treat this one incident as the industry in a whole...well, it's just wrong. There are plenty of other reputable poker rooms out there.

when something like this happens how can you then trust someone esle you dont know with your cash? i agree 99% are reputable but once bitten twice shy and 14 hrs still no reply no phone contact nothing.

 

[winbig]

when something like this happens how can you then trust someone esle you dont know with your cash? i agree 99% are reputable but once bitten twice shy and 14 hrs still no reply no phone contact nothing.

Strange, as this is a Prima site....

ps: don't forget it's now the weekend.

 

[Pinababy69]

You will receive confirmation of the purchase within 24 hours of your request

This is on their banking page under purchasing credits. Someone tell me that they just mean an email confirmation, and not actual crediting of the funds to your account?

 

[Reptile]

I deposited with Purple Lounge a some time ago and have some problems of my own with them, although the cash did show up.

For your problem I remember something that might help. The money wasen't in the pokerroom when I opened it the first time. I had to choose "Bank" in the pokerclient and when in the bank go to "Banking" and choose "cash to purple lounge poker" from the menu, and then from that screen transfer the money to the poker account.

I agree with you about their support, it is very slow and bad. I'm having problems getting my casinobonus credited. I have sent them 3 e-mails, so far they have sent one reply, and that wasent very helpfull. I have talked to a few people on other forums that have the same problems. So far I hope they are just slow.

 

[Pinababy69]

You know what? You are right, they have some screwy system where you have to transfer your funds before you can start playing. Noluck, can you try that? Go into your banking section, and there should be a link there to click that says transfer money to poker account, or something like that. Let us know.

 

[Reptile]

Another thought about your situation noluckever67. I don't know if you have a particular reason for choosing PurpleLounge, but if you just want to play online poker I would just take out my money if they are actually in there and go to some reputable site instead.

I think that the site that will give you the least trouble is Pokerstars. Fast cash withdrawal and decent customer service. You could also go to Betfred. Its a much smaller site, but people like their customer service (live chat that actually is alive!) and they offer a nice bonus, that is easy to clear at low limits. Always nice to have decent bonus when you are just starting out.

There are lots of others god sites but I think you will be safe with these two.

 

[noluckever67]

yep i should have looked

your right reptile i should have been a little more careful..had i took the time to read there T+C i didnt know that it takes them if you cashout on a friday another 7 days to process card withdrawals and amazingly then you even have to pay for it..reason i joined was bonus looked good but it aint and its a uk site so i thought uk + prima safe enough 16hrs no reply and there support telephone number is never answered and you cant even contact prima directly..fingers crossed though ..

 

[noluckever67]

at last

17 hrs after emailing them i got this email

Thank you for contacting Purple Lounge Support

I am very sorry you encountered problems with depositing recently. I can assure you that we were not robbing you in anyway shape or form. What had happened was that a random security check was initiated on the deposit you made. As I am sure you can appreciate we want to ensure players can play safely and also take fraud very seriously As such the deposit you made was kept on hold and prevented from being used. Rest assured the funds are not lost and we have as requested sent the funds back to the card. Once again I am sorry for the confusion and any fear caused as this was not our intention and as a customer service gesture I have credited your account with 25.Kind regards



Martin

Purple Lounge Shift Support Supervisor

Support@purple-lounge.com


i have replied thanking them but also warning them that its prob in there best interests to make sure that ALL support is done withing an hour or 2 as it will prob not do them any good to leave people waiting almost a day with no reply....

thnx to everyone who wrote on this matter got a result ..much appreciated jimbo

 

[Pinababy69]

 

[wobble33]

17 hrs after emailing them i got this email

Thank you for contacting Purple Lounge Support

I am very sorry you encountered problems with depositing recently. I can assure you that we were not robbing you in anyway shape or form. What had happened was that a random security check was initiated on the deposit you made. As I am sure you can appreciate we want to ensure players can play safely and also take fraud very seriously As such the deposit you made was kept on hold and prevented from being used. Rest assured the funds are not lost and we have as requested sent the funds back to the card. Once again I am sorry for the confusion and any fear caused as this was not our intention and as a customer service gesture I have credited your account with 25.Kind regards



Martin

Purple Lounge Shift Support Supervisor

Support@purple-lounge.com


i have replied thanking them but also warning them that its prob in there best interests to make sure that ALL support is done withing an hour or 2 as it will prob not do them any good to leave people waiting almost a day with no reply....

thnx to everyone who wrote on this matter got a result ..much appreciated jimbo

hiya

i had the same problem here, i deposited 1000.00, it didnt show up in my account, i asked why, no answer off them. so i pm naomi on here. the problem was resolved very quickly. they only wanted my id for security, and a bill, i sent these, and money transferred into my account within 1 hour. i played at the casino, and i was also awarded $200 bonus within 1 hour of e-mailing them....so really, if you plan to play at any casino/poker on the net, u really need to chill. these problems do crop up time to time, but they are usually very easily resolved.

 

[noluckever67]

Hi again

ok i agree a lot of what you say abot these things can happen online but you deposited £1000 ok and YOU had to go to the trouble of contacting naomi through this site..now i can only assume that the fact u had to do that shows u recieved NO support also...now this is something that has annoyed me for ages...poker rooms 99% of them allow easy deposits agreed? But then they delay withdrawals by asking for ID surely to any sane man this should be asked for BEFORE anyone deposits,,,one other thing that annoys me a lot is the fact some sites that use tribeca software ie paddypower wont allow any withdrawals for 3 days after u deposit whats that all about..i asked them this question and they replied its fr security reasons and they had been advised to do this by the software provider..yet they are the only site on tribeca i know off implementing this surely this is only a ruse so that players will keep on playing ...geee

 

[tronk]

You have to revisit the cashier after depositing to transfer funds to the poker room. My account is in but when i transfer money it gets transferred into $. It didnt seem very clear though, so its possible that you haven't made the transfer. Please ignore me if this is not the case.

I only deposited a small amount to see what the poker etc was like and to guage the level of support. So it would be good knowing if there trustworthy (i've got no reason to believe their not yet but if the support is not there then i will play elsewhere)

 

[noluckever67]

yep ur right

You have to revisit the cashier after depositing to transfer funds to the poker room. My account is in but when i transfer money it gets transferred into $. It didnt seem very clear though, so its possible that you haven't made the transfer. Please ignore me if this is not the case.

I only deposited a small amount to see what the poker etc was like and to guage the level of support. So it would be good knowing if there trustworthy (i've got no reason to believe their not yet but if the support is not there then i will play elsewhere)

na i worked that bit out..the only thing that annoyed me was i deposited last night and took them 16hrs to contact me and i deposited wanting to play poker not sit for almost a day and send emails..the issue was sorted but sad you have to come to this site about an poker room for help..in saying that ive recieved a few emails now from them apologising and assuring me it wouldnt happen again ..it def wont happen again to me cos me and online are finished but theyre new and hopefully will get there act together....GL

 

[winbig]

Quite a shame you're taking this one incident as how all other rooms operate, but that's your perogative.

I think if you read many other threads about great experiences with various other casinos/poker rooms, you'd change your mind.

 

[The Watchdog]

Ok..

Don't worry, it once happened to me with Neteller.. I deposited some money and didn't appeared within 48 hours..

What happens is that a communication problem screws up the transfer.. so the signal to take your funds arrives to the bank, once the it goes back to the cashier of the poker room is missed and they don't get confirmation.

Talk to them, it must have happened in the past to them.

It shouldn't take more than 48 hours though...

Here are some poker rooms where you can be sure you will never get screwed..

www.pokerstars.com is a 12 from 1 to 10
www.absolutepoker.com great players, awesome service
www.igotpoker.com 24 hour reliable chat assistance which I love. Good software
www.pokertime.com (is nice but their service sucks) Very good 6 seats turbo tourneys...

 

[Pinababy69]

If you read page two Watchdog, you'll see that this issue was resolved earlier today.

 

[The Watchdog]

JEJE

Ok, some times I skeep some posts which make me yawn...

I read the main one..

Won't happen again.. sorry

 

[Reptile]

Hi Wobble

When did you play there. I deposited 1000$ myself to play at the casino. Im sure I have wagered enough for the first installment of the bonus. I reached that amount sometime thursday.

They say that they will pay the bonus within 24 hours, but nothing has shown up in my account, and support dont answer e-mails. Im not the only one with this problem, I have talked to a few on other forums that have the same trouble. Some have waited more than a week without being able to get a reaction from support, before they finally gave up and took their money elsewhere.