Hi VWM
This is the first time as far as I know.
The reason we have given the player the benefit of doubt and will allow him to open a new account is because we believe he may have had a problem understanding our agents (language barrier).
Regards
Wim
This is what I was wondering, along with the possibility that the procedure wasn't completely clear, the player expecting to FIRST put in his referer's details, and only finding the one name field, and concluding that this is where he had to enter this. Often, such forms span several pages, so players cannot view the entire form before they start entering details. I have occasionally found a few internet forms where an entry field I am expecting doesn't turn up, or turns up so late in the process that it seems I have missed it. I have also seen instances of inconsistent terminology between guides and the actual form to which they relate.
A common occurance seems to be the entry of bank details, where terms like SWIFT, BIC and IBAN are used incorrectly by form designers, leading to the wrong code being entered, or the player pestering their bank for information that simply doesn't exist. I have even seen problems with casino forms, where commonly England is defined as a "state", which is US terminology, and being asked for my "ZIP Code", which again applies to the US, but is called "post code" here in the UK. If a player didn't know much about US culture, they would have no idea that the field "ZIP code" should be used to enter their post code, and that "state" actually requires them to enter which COUNTRY within the UK they are playing from.
I also find that when registering my credit card, it says "...EXACTLY as written on the card", but then crashes with an error when I do just this, and prefix my name with "Mr", EXACTLY as it appears on my card. Leaving off "Mr" means the form accepts it, but it is not "exactly" as it appears, but edited to conform to a standard imposed by the webform.
With these experiences in mind, I can believe that a player, especially where a language barrier is involved, can mis-input information at registration without it being down to a sinister motive to somehow defraud the casino (or in this case, poker room).
