About 12 days ago I registered with Winward Casino as it was advertised as a Mac friendly casino(as Mac users will know there are not many casinos we can play at). I made a deposit of $100USD. Unfortunately when I tried to load the flash play my system would not accept it. I went on there live help line and was assisted by a very helpful operater. I tried all he reccomended(downloading flash players, new browsers etc) but nothing would work. I became frustrated and decided it was easier to withdraw my deposit and play at another casino. I asked if I could do this and it was agreed. I went through the withdrawal process and was given a sucessful transaction number. After around 5 days I made live contact again to see how long it was going to take to get the money back in my Neteller account. I was lucky enough to get the same operator who tried to help me before. He told me it should be in my account that day. After waiting a few more days and still no money I contacted live help again. This time I got a different operator and he told me my withdrawal was declined because I did not meet the wagering requirements. I told him how could I when I could not even get a chance to play. This was ignored and he told me to read the terms etc. I even gave him my sucessful transaction number, but to no avail. Since then I have sent the manager two emails to explain what has happened but have received no replies. I think they are ignboring me and have just buried the problem. I can't phone them as I can not call overseas from my phone line. Has anyone any suggestions? Can you please help me Casinomeister? I know it is not a lot of money and I have been lucky enough to have made a good win since at Intercasino, it's just the unfairness of the situation that upsets me.