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Problem at Winward casino

Discussion in 'Online Casino and Poker Complaints - old section' started by kotapuma, Apr 23, 2006.

    Apr 23, 2006
  1. kotapuma

    kotapuma Dormant account

    Occupation:
    Animal trainer
    Location:
    Sydney, Australia
    About 12 days ago I registered with Winward Casino as it was advertised as a Mac friendly casino(as Mac users will know there are not many casinos we can play at). I made a deposit of $100USD. Unfortunately when I tried to load the flash play my system would not accept it. I went on there live help line and was assisted by a very helpful operater. I tried all he reccomended(downloading flash players, new browsers etc) but nothing would work. I became frustrated and decided it was easier to withdraw my deposit and play at another casino. I asked if I could do this and it was agreed. I went through the withdrawal process and was given a sucessful transaction number. After around 5 days I made live contact again to see how long it was going to take to get the money back in my Neteller account. I was lucky enough to get the same operator who tried to help me before. He told me it should be in my account that day. After waiting a few more days and still no money I contacted live help again. This time I got a different operator and he told me my withdrawal was declined because I did not meet the wagering requirements. I told him how could I when I could not even get a chance to play. This was ignored and he told me to read the terms etc. I even gave him my sucessful transaction number, but to no avail. Since then I have sent the manager two emails to explain what has happened but have received no replies. I think they are ignboring me and have just buried the problem. I can't phone them as I can not call overseas from my phone line. Has anyone any suggestions? Can you please help me Casinomeister? I know it is not a lot of money and I have been lucky enough to have made a good win since at Intercasino, it's just the unfairness of the situation that upsets me.:mad:
     
  2. Apr 23, 2006
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I've alerted the top guy at Winward on your problem - let us know here how this pans out as soon as you have been contacted and know what's happening.
     
    1 person likes this.
  4. Apr 23, 2006
  5. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Kotapuma, my contact has come back to me on this and will assist in sorting it out.

    If you need assistance PM me with your account number and user name and I will pass it on so that an investigation at Winward can commence. Then they'll get back to you direct.
     
    1 person likes this.
  6. Apr 23, 2006
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Winward

    Jetset,
    What is the position with Winward. I have an old account there with some money in it (less than $50), but I cannot log on as the account has "expired".
    Although the remedy is to contact support, they are ignoring all E-mails. I am using the E-mail addresses on their website.

    I have since heard that they are considered "rogue" in some circles, and that they have thrown out UK players again. Despite this, I am getting all the newsletters.
    I cannot play, as the new upgrade they introduced cannot run properly on my PC (It runs unbelievably slow and then crashes). The old version was OK, and played a little like Reef Club and Casino-on-net.
     
  8. Apr 23, 2006
  9. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I'm not all that familiar with Winward to be honest, but I do have a senior management contact there who has always been upfront, fair and very helpful in sorting out player problems in my experience.

    I'll draw his attention to your problem, if you like and let's see what happens?

    I suspect he'll need your user/account no. to look into your case, as he probably won't know who "Vinyl Weatherman" is in a casino operational sense.
     
  10. Apr 23, 2006
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Winward

    Jetset,
    Perhaps this contact could be encouraged to join this forum as a rep for Winward.
    My early impression was of a well run operation, and I had no problems with them till last year and the software upgrade. I withdrew all I had as I found it too painful to play at the speed of my PC but never received the money, and never got a reason given, and all E-mails were ignored. I sent three to 2 different addresses from the website. I could not log onto the flash casino as my account was locked!
    As I then stopped seeing the newsletters and heard of problems with them I assumed they had gone bust and the website was a case of "the lights are on but noone is in", as is the case with the old "Lucky Chance" casino.
    I recently started getting the newsletters again, but I then found that in the meantime they were rumoured to have chucked out all UK players.

    I believe I used Vinylweatherman as a nickname at Winward, although I have an account number too. I have found that their processing agents are based in Ireland, which is part of the EU. They only pay on Monday, which is not up to normal casino standards as I now know.
     
  12. Apr 23, 2006
  13. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Here's the Winward position on the present situation. The offer stands if you want assistance with this - ball's in your court.

    "I would think that the reason he can't log on to the account is the security policy on inactive accounts. A player who has been inactive must call to get a dormant account reactivated. That's for the player's security, too.

    "We have an online support ticket system players use when they have issues. We also respond to every email. I am not quite sure why he was not responded to, but I am prepared to investigate once I have his user and account ID info. If he has money in his account, please have him email you his player ID and I will assist him personally once I have looked into the complaint.

    "Also kindly alert this player that we recently went through an upgrade. He is the first person we have heard of having a problem and I therefore need to look into this, too. BTW we also offer a Flash-based system for players who don't want to bother downloading."
     
    1 person likes this.
  14. Apr 24, 2006
  15. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    Vinyl...just ask support to activate your account...it's deactivated if you don't login there within evry 30days, I think.
    They opened mine in just few minutes after asking about it in Live chat.
     
  16. Apr 25, 2006
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Paid in full.

    With help from the contact Jetset has, my account has been looked at and $50 was found dormant. I forwarded my details through Jetset and I was paid in full later in the day. (Winward always paid on Mondays from my recollection).
    As the problem with the software makes play tedious, I am being removed from the books now I have the money.
    I had seen some worrying postings about a fresh bar on players from the UK, but Jetset has not found this to have any substance.
    Anyone who finds that the communication path with Winward has broken down should ask Jetset for assistance, it has been most effective for me, even though the amount involved was small.
    After my run-in with Casino Rewards when I first started to play, my views have always been pessimistic when I find things going wrong that really shouldn't.
     
  18. Apr 26, 2006
  19. kotapuma

    kotapuma Dormant account

    Occupation:
    Animal trainer
    Location:
    Sydney, Australia
    Winward Problem RESOLVED!

    Just want to let you all know that Winward Casino and Meister member JET sorted out my problem. My money has been deposited back into my neteller account. I can't believe how this only took a few days to acomplish. Many thanks to Meister member JET, he obviously knows people in the right places and also thanks to the management at Winward casino for being so helpful. It certainly pays to be a member of this forum, what a great support system we all have.
    :thumbsup:
    Good Luck all members.
    kotapuma
     
    1 person likes this.
  20. Apr 27, 2006
  21. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    This is irrelevant but

    Jetset,

    Do you have any exposure online? like a website or something? just curious....
     
  22. Apr 27, 2006
  23. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    If you're talking professionally, no GF - happy to say we've never needed it as our clients are all personal referrals or folks who have seen and like our news product. That's email based so no need for a site there either.

    And of course like Bryan and Spear I go to the major conferences and after ten years in the business have made some valuable contacts.
     
  24. Apr 27, 2006
  25. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Definitely a noteworthy bookmark :thumbsup:

    btw welcome aboard mate good 2 have another aussie around :D
     
  26. Apr 27, 2006
  27. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    I read that a bit strangely... LOL...

    Jetset does not personally have anything online, as he said, but his work appears on many major gambling sites such as Casinomeister. As far as I am concerned Jetset provides the best gambling news roundup on the Net :cool:
     
    1 person likes this.
  28. Apr 27, 2006
  29. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    Given his expertise on various matters in this industry i thought that he might have an online establishment of some sort.

    By the way spermmaster do you still have your website with the forum? I haven't visited it for a while and I noticed that the link in your signature takes you elsewhere.
     
  30. Apr 27, 2006
  31. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Yes, we do consulting work, too but again that is on a personal referral basis which we prefer.

    BTW GF better proof read that post above in case it is attributing some potent powers to the Spear LOL!!!!!
     
  32. Apr 27, 2006
  33. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    LMAO...

    Got2Bet belongs to Gaming Corp now. I will have other websites coming up soon, none related directly to online casinos except for Awesome Jackpots the progressive jackpot information site you see in my signature now.

    Jetset... LMFAO... maybe I should start a new online industry... LOL...
     
  34. Apr 27, 2006
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    :lolup: :lolup:
     
  36. Apr 27, 2006
  37. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    "Spermmaster" - classic :lolup: 3 kids - follows ;)
     
  38. Apr 28, 2006
  39. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    oooppsss!:oops:...............:lolup:

    At any rate you should rather feel proud if such a 'nickname' was attached to you ;)
     

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