I recently made a deposit of $200 at Imperial Casino, and took part in their bonus offer of 100%. After a few days of playing and meeting their wagering requirements, I decided to cash out my balance of $373. After a few days of not seeing any transaction in my e-wallet from them, nor receiving any e-mails, I decided to log in to my account to check the status of my cashout. Upon logging in and seeing a verification screen pop-up, I THEN received an e-mail stating that my account has been put on temporarly hold. Obviously I would not have even received this e-mail had I not logged in, and with a withdrawal pending and a balance of zero, normally there would have been no reason to log in.
So I followed the steps on the screen and uploaded a copy of my ID. I then received an e-mail stating that I must also send a copy of a recent utility bill and a screenshot of my Neteller account. Although not happy about sending all this personal information (especially my Neteller page) I obliged their wishes. I then received yet another e-mail stating that they would need for me to send another form of picture ID as my licence was "almost expired".
My licence was set to expire one week from when I sent them the documents, and is even still valid at this moment. I can understand if I did infact send an expired licence, but for them to request another one because it is "almost expired" is ridiculous. As previously stated I have already sent a utility bill AND screenshot of my Neteller account as well. If the state of Victoria allows me to operate a motor vehicle on a licence that is VALID, I don't understand how this can not be sufficient for an online casino, that has all my other documents as well.
Can I please get some assistance with this issue?
Thank you,
D. Barton
So I followed the steps on the screen and uploaded a copy of my ID. I then received an e-mail stating that I must also send a copy of a recent utility bill and a screenshot of my Neteller account. Although not happy about sending all this personal information (especially my Neteller page) I obliged their wishes. I then received yet another e-mail stating that they would need for me to send another form of picture ID as my licence was "almost expired".
My licence was set to expire one week from when I sent them the documents, and is even still valid at this moment. I can understand if I did infact send an expired licence, but for them to request another one because it is "almost expired" is ridiculous. As previously stated I have already sent a utility bill AND screenshot of my Neteller account as well. If the state of Victoria allows me to operate a motor vehicle on a licence that is VALID, I don't understand how this can not be sufficient for an online casino, that has all my other documents as well.
Can I please get some assistance with this issue?
Thank you,
D. Barton