Verajohn got a new licence last week. They offered a new welcome bonus of 100% up to 1000SEK. I had played there for at least 10 years before their new licence. I took it and I played until I had lost my real money and began playing with bonus money. Then it stopped working and said loss limit reached. I thought it was strange as I don't have a loss limit set on Verajohn or another casino. I contacted them and they said they had set it themselves. I thought that they would remove it after I send in their requested info on what money I'm using to play with. I sent in the info and they confirmed it but still didn't remove the loss limit. They denied removing the loss limit on my bonus or paying me back my deposit. They never informed me they had set a loss limit and I only found out when I couldn't spin anymore and after I contacted them myself.
I feel deceived as had they informed me of any loss limits when I first created the new account or first deposited I would have cancelled the bonus and withdrawn my money. They still haven't even informed me what the loss limit they put is. Feels impossible to wager the required amount if I can play once a month and without knowing the loss limit. I still have 70% left to wager as you have to wager both bonus and deposit.
I feel deceived as had they informed me of any loss limits when I first created the new account or first deposited I would have cancelled the bonus and withdrawn my money. They still haven't even informed me what the loss limit they put is. Feels impossible to wager the required amount if I can play once a month and without knowing the loss limit. I still have 70% left to wager as you have to wager both bonus and deposit.
