rdg16403
Dormant account
- Joined
- Oct 1, 2006
- Location
- Pennsylvania
Here's a transcript of a chat I had yesterday. I know it's a rouge, and a part of the Virtual group, but they have been paying albiet very slowly, and they take USA. Anyone else ever have to resubmit their documents?
rdg16403:
Nicole: Thank you =) How may I help you ?
rdg16403: I've been a long time customer, and I have cashed out many times. I see that my withdrawal for $500 was declined today. Can you explain?
Nicole: Kindly wait while I access your account.
Nicole: Your withdrawal has been denied because you need to send in docs
Nicole: Due to security measures our Casino requests to all players to send in some documentation as: Copy of an Identification (Driver's License or Passport) a signed Certification Form for all the Credit/Debit Cards used including a copy of those cards (Click on the Link) and utility bill.
Nicole:
Nicole: Please Click here:
Nicole:
Nicole: You can send your documents to: ccprocessing@prismcasino.com or by fax 1-866-369-0548
rdg16403: I've done that in the past!!!!!
rdg16403: I've made 4 or five withdrawals since.
Nicole: Yes but we update documents every 6-8 months
rdg16403: Stalling tactic.
rdg16403: See if the idiot will play it out.
Nicole: so we need you to send the cc form and copy of the cards you have been using
rdg16403: Nothing has changed
rdg16403: I have an additional question...
Nicole: yes?
rdg16403: My last cash out was for $395. I recieved a check for 355.55. Where did the other $40 go? This has changed also. Tell me truely...is Prism on the verge of collapse?
rdg16403: I need to talk to the pit boss.
Nicole: You were paid $355 and the $40 were fees deducted for for transaction
rdg16403: When did that come into effect?
rdg16403: Was anyone notified?
rdg16403: embarrasing questions?
rdg16403: I'm getting very leary of this casino. Tell you what. I'll settle for an immeadiate payment of $350. I'll concede $150 just for the sake of being rid of the hassle. Take it or leave it.
Nicole: There's always been fees for withtdrawals. If you have any other concerns please contact the Withdrawal Department at withdrawals@prismcasino.com
rdg16403: send me a transcript of this session.
Nicole: sure
Nicole: Would you like my help on anything else?
rdg16403: Answer some basic questions. Why now? Don't you like customer good will? Are you insolvent? Are you trying to maintain the rouge status that all the main forums warn of?
Nicole: What do you mean?
rdg16403: which question?
Nicole: all these last questions
Nicole: just so you know there are always processing fees
Nicole: so that is why we deducted those 40$
rdg16403: Never in all my experiences with casinos have I been asked to re-submit my documents. It's a pain in the ass and you know it. I see it for what it really is. \
rdg16403: I have never been charged for processing.
Nicole: You need to resend
Nicole: *Authorization form for Visa#9218
Nicole: *Utility bill
rdg16403: Is trouble with USA policy making it too difficult to maintain your business?
Nicole: You just need to resend those
Nicole: for security
Nicole: they were received a while ago
Nicole: we just need to update your accoun t
Nicole: So please resend them asap
rdg16403: Ok, it is $500 after all. I will, but I realize this whole thing is a scam to put me off. Please send the transcript.
Nicole: why "a scam"??
rdg16403: Rules don't change in a customer oriented business without warning without creating ill feelings. Either I am being made mad because I am a prudent gambler, or you don't have enough to meet your bills.
Nicole: that is something i do not understand
Nicole: no one is changing anything
Nicole: 'we are simply following our security steps
Nicole: that is why we are requesting to update some docs
rdg16403: send the transcript. I'll send it to someone that does.
Nicole: So you can get your winnigns
Nicole: You can request a copy of this conversation
Nicole: You will be asked to get a copy of this
Nicole: after closing this chat window
rdg16403:
Nicole: Thank you =) How may I help you ?
rdg16403: I've been a long time customer, and I have cashed out many times. I see that my withdrawal for $500 was declined today. Can you explain?
Nicole: Kindly wait while I access your account.
Nicole: Your withdrawal has been denied because you need to send in docs
Nicole: Due to security measures our Casino requests to all players to send in some documentation as: Copy of an Identification (Driver's License or Passport) a signed Certification Form for all the Credit/Debit Cards used including a copy of those cards (Click on the Link) and utility bill.
Nicole:
You do not have permission to view link
Log in or register now.
Nicole: Please Click here:
Nicole:
You do not have permission to view link
Log in or register now.
Nicole: You can send your documents to: ccprocessing@prismcasino.com or by fax 1-866-369-0548
rdg16403: I've done that in the past!!!!!
rdg16403: I've made 4 or five withdrawals since.
Nicole: Yes but we update documents every 6-8 months
rdg16403: Stalling tactic.
rdg16403: See if the idiot will play it out.
Nicole: so we need you to send the cc form and copy of the cards you have been using
rdg16403: Nothing has changed
rdg16403: I have an additional question...
Nicole: yes?
rdg16403: My last cash out was for $395. I recieved a check for 355.55. Where did the other $40 go? This has changed also. Tell me truely...is Prism on the verge of collapse?
rdg16403: I need to talk to the pit boss.
Nicole: You were paid $355 and the $40 were fees deducted for for transaction
rdg16403: When did that come into effect?
rdg16403: Was anyone notified?
rdg16403: embarrasing questions?
rdg16403: I'm getting very leary of this casino. Tell you what. I'll settle for an immeadiate payment of $350. I'll concede $150 just for the sake of being rid of the hassle. Take it or leave it.
Nicole: There's always been fees for withtdrawals. If you have any other concerns please contact the Withdrawal Department at withdrawals@prismcasino.com
rdg16403: send me a transcript of this session.
Nicole: sure
Nicole: Would you like my help on anything else?
rdg16403: Answer some basic questions. Why now? Don't you like customer good will? Are you insolvent? Are you trying to maintain the rouge status that all the main forums warn of?
Nicole: What do you mean?
rdg16403: which question?
Nicole: all these last questions
Nicole: just so you know there are always processing fees
Nicole: so that is why we deducted those 40$
rdg16403: Never in all my experiences with casinos have I been asked to re-submit my documents. It's a pain in the ass and you know it. I see it for what it really is. \
rdg16403: I have never been charged for processing.
Nicole: You need to resend
Nicole: *Authorization form for Visa#9218
Nicole: *Utility bill
rdg16403: Is trouble with USA policy making it too difficult to maintain your business?
Nicole: You just need to resend those
Nicole: for security
Nicole: they were received a while ago
Nicole: we just need to update your accoun t
Nicole: So please resend them asap
rdg16403: Ok, it is $500 after all. I will, but I realize this whole thing is a scam to put me off. Please send the transcript.
Nicole: why "a scam"??
rdg16403: Rules don't change in a customer oriented business without warning without creating ill feelings. Either I am being made mad because I am a prudent gambler, or you don't have enough to meet your bills.
Nicole: that is something i do not understand
Nicole: no one is changing anything
Nicole: 'we are simply following our security steps
Nicole: that is why we are requesting to update some docs
rdg16403: send the transcript. I'll send it to someone that does.
Nicole: So you can get your winnigns
Nicole: You can request a copy of this conversation
Nicole: You will be asked to get a copy of this
Nicole: after closing this chat window