- Joined
- Jun 30, 1998
- Location
- Bierland
I'm on this now.
Cyprus is just merely a place where a lot of banking takes place. Many casinos use this to include Cryptos and Playtechs.All the problems appear, including mine with Wofacai, to be coming from Cypriot owned/registered entities these days. Not sure what it is about that place, but I've had enough of it now, deffo a country to avoid.
I like the original terms at Prime best, contained gems like this...
Prime Casino is registered in Cyprus and is incorporated under whatever Elad said to put there.
With all your respect you arent the best to qualify to disagree in regards to breaking terms and conditions
You are just as useless in regards to responding, and the similar
besides you have caps on wothdrawals, which you dont notify your players about
Cyprus is just merely a place where a lot of banking takes place. Many casinos use this to include Cryptos and Playtechs.
Josh, Can you explain why you didn't even have the courtesy to explain to players that you had taken money from their neteller accounts? This is underhand.
Also, a reasonable casino would allow us to complete the wagering not to void all winnings. I am prepared to do this.
There is little doubt that this negative publicity is not going to help Prime. I URGE you to reconsider for the sake of probably a few hundred pounss ( which will be the case after you make me wager it !).
I would really like to know what CM's view on this is?
In the past you have also had misleading emails, and as for having it corrected, that may be the case, however for previous cases prior to having it corrected, you displayed different termsHi Uungy
Please explain me either in the thread or in a PM where you feel our Casino is misleading players. I was always very confident that our T&C is clear and that all our commercial emails contain all needed information needed by the player to fully understand the given bonus or free cash.
I would be more than happy if you could point me to where you found something to be unclear or could be wrongly interpreted. I would then have it corrected or improved.
Thanks in advance, frank
Hi Mohammed,
There is nothing I can do about Neteller "pulling back" payouts. This is something that every Casino is able to do and I don't imagine that it's going to change any time soon. I understand that this is a major issue for some of you but try to understand that the terms, regardless of what they were before, were this way when you intitially deposited. I have confirmation from support regarding this so your accusations of us not paying you out because you were on the old terms are simply not true. At the time you deposited, the new terms and conditions were in place and I've paid out a significant number of people who were on the old T&C's to be aware of who is and isn't on the list.
Having said that though, here is what I'm going to do. I believe that all of you have a valid point here and after sleeping on it, I agree that you should still be given the opportunity to play through your wagering requirements and not have your winnings simply "stripped away". I'm going to put your money back into your Casino account and when you finish the wagering requirements, you'll be free to withdraw.
I've contacted support and instructed them to take care of you and you should see your winnings back in your Casino account within the hour. I apologize for this inconvenience but I stand by what I said before regarding the T&C's. It is every players' responsibility to read and understand the terms before they deposit. I can't be held responsible for what you believe to be true based on other Casino experiences.
I hope that all of you find this to be fair and reasonable and if there are any other concerns along this vein, please PM me or email me first before getting upset in a thread in this forum. I'm always happy to hear what you have to say and to take suggestions seriously from the good people at CasinoMeister.
Best Regards,
Josh.
In the past you have also had misleading emails, and as for having it corrected, that may be the case, however for previous cases prior to having it corrected, you displayed different terms
Its a similar situation to here, as you wouldnt go back on to the original terms, and "Frank" I believe the Manager, was really rude about it, and decided against communicating.
So I think out of the many casinos out there, you are the last to complain in regards to casinos changing direction after displaying one set of terms
Hi Mohammed,
Having said that though, here is what I'm going to do. I believe that all of you have a valid point here and after sleeping on it, I agree that you should still be given the opportunity to play through your wagering requirements and not have your winnings simply "stripped away". I'm going to put your money back into your Casino account and when you finish the wagering requirements, you'll be free to withdraw.
Funny you should have this. This was posted on their site three weeks before they launched - more or less like a rough draft. I reviewed their website a few weeks ago and didn't see this....I like the original terms at Prime best, contained gems like this...
Prime Casino is registered in Cyprus and is incorporated under whatever Elad said to put there.
In addition, we're not pioneers in this respect either as Playtech seems to generally follow this rule as well. In addition, their requirements are twice as hard to meet.
Josh, I am glad you are finally seeing some sense in the issue. It is a shame it has taken so long and involved so many people. Can you confirm that my account will be credited with 1130 ( i.e including the bonus that was removed?). Otherwise, it simply does not make sense for me to continue wagering as there is no bonus attached to it.
Joshu -
I hope you have the balls to apologize for claiming that Playtech follows any rule - because they don't run any casinos and each operator makes its own decisions. The least you can do is get your facts straight.
PrimeCasino said:I'm sorry to hear that some of you are upset about the change in our terms and conditions. Regarding withdrawals from Neteller accounts "after the fact", these payments should never have been made in the first place according to the terms and conditions. I'm sorry that you saw an initial payout but we simply do not allow withdrawals at all until the B*30 is met. Again, I'm sorry if this seems unreasonable but these are the terms and had you deposited prior to these terms taking effect, this situation would not apply to you. In addition, we're not pioneers in this respect either as Playtech seems to generally follow this rule as well. In addition, their requirements are twice as hard to meet.
Just because you are able to do it, it does not make it right. Imagine that I invite you to dinner at my house, and I leave my wallet lying on the table. Even if I owe you money, you have no right to helping yourself to the cash in my wallet without my permission.There is nothing I can do about Neteller "pulling back" payouts. This is something that every Casino is able to do and I don't imagine that it's going to change any time soon.
Let me quote you again and ask you how in the world Playtech can exert such control over their operators, such that each of them must apply B*30 and have specific requirements that are twice as hard to meet.
If you make a claim, you better back it up with fact, my friend.
Also, I would be keen to hear what XXLClubCasino thinks of your claim...
Also, I would be keen to hear what XXLClubCasino thinks of your claim...