xstud
Dormant Account
- Joined
- Jul 14, 2004
- Location
- Florida, USA
Greetings everyone,
I am just reporting an incident which happened to me using the Slotocash RTG software on 5/3/12. Here it goes.
I made 3 deposits initially
75.00
75.00
100.00
All deposits were approved within a matter of seconds from my Visa card. At this point I lost all the deposits and wanted to do one last deposit to "Chase my losses". Well I went to the RTG cashier like normal and tried a 151.00 deposit. At this point the deposit was taking 3-4 times longer than normal and I checked my Visa statement online to find out not 1 transaction but TWO transactions were deducted from my card. The first was for 157.03 and the second was for 161.35, Both were different descriptors. So I clicked "Exit" in the cashier. However, when returned to the main screen neither amount was credited to my Sloto account and worse yet, they had no record of me actually initiating these transactions. (Screenshots were taken)
So before making a big deal out of everything I contacted Georgina from Sloto on the forums here and we have exchanged dozens of PM's on this situation. She credited my account manually for the amounts in question but I never asked for 161.35 which was needed for personal reasons to be charged. Unfortunately, Georgina went through several headaches with the processors and made a promise that simply was going to be too hard to keep and that promise was "No funds out of your pocket from either deposit will be lost." Well here we are on 5/5/12 and now the charge for 161.35 is posted and the other charge for 157.03 apparently dropped off but the funds are still not "Available" on my card.
I am presented now with a situation I never wanted to be in. I bank with a bank where they are HIGHLY against any form of gaming. So if I dispute the transaction in question which Georgina gave me the green light, I may lose my checking account. If I do nothing then both Sloto and myself are out 161.35 since she claims the descriptor is not from a processor they use.
Now in the end I do want to say Georgina (Ms. Sloto) I sincerely believe has done more than most managers would ever do. Also, I understand this is a fairly small amount but it was severely needed for my rent which just so happens is due on the Fourth and yes that 161.35 was a make it or break it for me. I also want to state that she did manually credit both amounts in the end the 161.35 and 157.03. But when more money is taken from you without any authorization and you are put into a situation where "something is better than nothing" what do you do.
So I bank with "The Bancorp" and every single term and condition they have regarding gaming involves "Potentially closure of customers account". So what do I do? Am I wrong to expect both amounts credited back to my card? Should I just try to dispute the 1 transaction that Georgina gave me the green light to dispute?
I have never been presented with a situation like this in my entire years of gaming. However, I will state again. Georgina and Sloto did do the best they could do. Since the processors were processing from CHN which I assume is China it must be a headache and a half dealing with.
Does anyone have any advice or suggestions as to what to do? Luckily all this information is saved in PM's and Sloto has on their end livechat transcripts. I also have a screenshot showing the transactions happening all in the same day and according to my bank 30 seconds apart.
For the record also I want to add. I think this is an RTG software malfunction and not a SLOTO only incident.
Thanks.
I am just reporting an incident which happened to me using the Slotocash RTG software on 5/3/12. Here it goes.
I made 3 deposits initially
75.00
75.00
100.00
All deposits were approved within a matter of seconds from my Visa card. At this point I lost all the deposits and wanted to do one last deposit to "Chase my losses". Well I went to the RTG cashier like normal and tried a 151.00 deposit. At this point the deposit was taking 3-4 times longer than normal and I checked my Visa statement online to find out not 1 transaction but TWO transactions were deducted from my card. The first was for 157.03 and the second was for 161.35, Both were different descriptors. So I clicked "Exit" in the cashier. However, when returned to the main screen neither amount was credited to my Sloto account and worse yet, they had no record of me actually initiating these transactions. (Screenshots were taken)
So before making a big deal out of everything I contacted Georgina from Sloto on the forums here and we have exchanged dozens of PM's on this situation. She credited my account manually for the amounts in question but I never asked for 161.35 which was needed for personal reasons to be charged. Unfortunately, Georgina went through several headaches with the processors and made a promise that simply was going to be too hard to keep and that promise was "No funds out of your pocket from either deposit will be lost." Well here we are on 5/5/12 and now the charge for 161.35 is posted and the other charge for 157.03 apparently dropped off but the funds are still not "Available" on my card.
I am presented now with a situation I never wanted to be in. I bank with a bank where they are HIGHLY against any form of gaming. So if I dispute the transaction in question which Georgina gave me the green light, I may lose my checking account. If I do nothing then both Sloto and myself are out 161.35 since she claims the descriptor is not from a processor they use.
Now in the end I do want to say Georgina (Ms. Sloto) I sincerely believe has done more than most managers would ever do. Also, I understand this is a fairly small amount but it was severely needed for my rent which just so happens is due on the Fourth and yes that 161.35 was a make it or break it for me. I also want to state that she did manually credit both amounts in the end the 161.35 and 157.03. But when more money is taken from you without any authorization and you are put into a situation where "something is better than nothing" what do you do.
So I bank with "The Bancorp" and every single term and condition they have regarding gaming involves "Potentially closure of customers account". So what do I do? Am I wrong to expect both amounts credited back to my card? Should I just try to dispute the 1 transaction that Georgina gave me the green light to dispute?
I have never been presented with a situation like this in my entire years of gaming. However, I will state again. Georgina and Sloto did do the best they could do. Since the processors were processing from CHN which I assume is China it must be a headache and a half dealing with.
Does anyone have any advice or suggestions as to what to do? Luckily all this information is saved in PM's and Sloto has on their end livechat transcripts. I also have a screenshot showing the transactions happening all in the same day and according to my bank 30 seconds apart.
For the record also I want to add. I think this is an RTG software malfunction and not a SLOTO only incident.
Thanks.