Pretty Severe Slot'o'cash incident.

xstud

Dormant Account
Joined
Jul 14, 2004
Location
Florida, USA
Greetings everyone,

I am just reporting an incident which happened to me using the Slotocash RTG software on 5/3/12. Here it goes.

I made 3 deposits initially

75.00
75.00
100.00

All deposits were approved within a matter of seconds from my Visa card. At this point I lost all the deposits and wanted to do one last deposit to "Chase my losses". Well I went to the RTG cashier like normal and tried a 151.00 deposit. At this point the deposit was taking 3-4 times longer than normal and I checked my Visa statement online to find out not 1 transaction but TWO transactions were deducted from my card. The first was for 157.03 and the second was for 161.35, Both were different descriptors. So I clicked "Exit" in the cashier. However, when returned to the main screen neither amount was credited to my Sloto account and worse yet, they had no record of me actually initiating these transactions. (Screenshots were taken)

So before making a big deal out of everything I contacted Georgina from Sloto on the forums here and we have exchanged dozens of PM's on this situation. She credited my account manually for the amounts in question but I never asked for 161.35 which was needed for personal reasons to be charged. Unfortunately, Georgina went through several headaches with the processors and made a promise that simply was going to be too hard to keep and that promise was "No funds out of your pocket from either deposit will be lost." Well here we are on 5/5/12 and now the charge for 161.35 is posted and the other charge for 157.03 apparently dropped off but the funds are still not "Available" on my card.

I am presented now with a situation I never wanted to be in. I bank with a bank where they are HIGHLY against any form of gaming. So if I dispute the transaction in question which Georgina gave me the green light, I may lose my checking account. If I do nothing then both Sloto and myself are out 161.35 since she claims the descriptor is not from a processor they use.

Now in the end I do want to say Georgina (Ms. Sloto) I sincerely believe has done more than most managers would ever do. Also, I understand this is a fairly small amount but it was severely needed for my rent which just so happens is due on the Fourth and yes that 161.35 was a make it or break it for me. I also want to state that she did manually credit both amounts in the end the 161.35 and 157.03. But when more money is taken from you without any authorization and you are put into a situation where "something is better than nothing" what do you do.

So I bank with "The Bancorp" and every single term and condition they have regarding gaming involves "Potentially closure of customers account". So what do I do? Am I wrong to expect both amounts credited back to my card? Should I just try to dispute the 1 transaction that Georgina gave me the green light to dispute?

I have never been presented with a situation like this in my entire years of gaming. However, I will state again. Georgina and Sloto did do the best they could do. Since the processors were processing from CHN which I assume is China it must be a headache and a half dealing with.

Does anyone have any advice or suggestions as to what to do? Luckily all this information is saved in PM's and Sloto has on their end livechat transcripts. I also have a screenshot showing the transactions happening all in the same day and according to my bank 30 seconds apart.

For the record also I want to add. I think this is an RTG software malfunction and not a SLOTO only incident.

Thanks.
 

Realitybitez

Full Member
Joined
Oct 28, 2011
Location
New Zealand
Greetings everyone,

I am just reporting an incident which happened to me using the Slotocash RTG software on 5/3/12. Here it goes.

I made 3 deposits initially

75.00
75.00
100.00

All deposits were approved within a matter of seconds from my Visa card. At this point I lost all the deposits and wanted to do one last deposit to "Chase my losses". Well I went to the RTG cashier like normal and tried a 151.00 deposit. At this point the deposit was taking 3-4 times longer than normal and I checked my Visa statement online to find out not 1 transaction but TWO transactions were deducted from my card. The first was for 157.03 and the second was for 161.35, Both were different descriptors. So I clicked "Exit" in the cashier. However, when returned to the main screen neither amount was credited to my Sloto account and worse yet, they had no record of me actually initiating these transactions. (Screenshots were taken)

So before making a big deal out of everything I contacted Georgina from Sloto on the forums here and we have exchanged dozens of PM's on this situation. She credited my account manually for the amounts in question but I never asked for 161.35 which was needed for personal reasons to be charged. Unfortunately, Georgina went through several headaches with the processors and made a promise that simply was going to be too hard to keep and that promise was "No funds out of your pocket from either deposit will be lost." Well here we are on 5/5/12 and now the charge for 161.35 is posted and the other charge for 157.03 apparently dropped off but the funds are still not "Available" on my card.

I am presented now with a situation I never wanted to be in. I bank with a bank where they are HIGHLY against any form of gaming. So if I dispute the transaction in question which Georgina gave me the green light, I may lose my checking account. If I do nothing then both Sloto and myself are out 161.35 since she claims the descriptor is not from a processor they use.

Now in the end I do want to say Georgina (Ms. Sloto) I sincerely believe has done more than most managers would ever do. Also, I understand this is a fairly small amount but it was severely needed for my rent which just so happens is due on the Fourth and yes that 161.35 was a make it or break it for me. I also want to state that she did manually credit both amounts in the end the 161.35 and 157.03. But when more money is taken from you without any authorization and you are put into a situation where "something is better than nothing" what do you do.

So I bank with "The Bancorp" and every single term and condition they have regarding gaming involves "Potentially closure of customers account". So what do I do? Am I wrong to expect both amounts credited back to my card? Should I just try to dispute the 1 transaction that Georgina gave me the green light to dispute?

I have never been presented with a situation like this in my entire years of gaming. However, I will state again. Georgina and Sloto did do the best they could do. Since the processors were processing from CHN which I assume is China it must be a headache and a half dealing with.

Does anyone have any advice or suggestions as to what to do? Luckily all this information is saved in PM's and Sloto has on their end livechat transcripts. I also have a screenshot showing the transactions happening all in the same day and according to my bank 30 seconds apart.

For the record also I want to add. I think this is an RTG software malfunction and not a SLOTO only incident.

Thanks.


I think you were pretty ballsy gambling with da rent money:eek2: Hope you sort it out....
 

xstud

Dormant Account
Joined
Jul 14, 2004
Location
Florida, USA
the 161.35 was NOT initiated by me. That was my cushion. Yes I cut it close in regards to my rent. But I like some people here have a gambling addiction. Had things went as planned and initiated in the Cashier I would not be here. Sloto would not have a headache neither would I.

Again I want to state that Sloto thus far has done the best they can do. It just so happens this has not happened with them before.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Had almost the same thing happen to me, only not double charged, just the initial charge that never showed up in my casino account but was taken out of my bank account.

Georgina manually credited the deposit and fixed that part of it.

Maybe you could withdraw all amounts and have Georgina push a wire thru quickly. It will take a couple of days but that's the only option I see unless you want to deal with your bank.
 

Realitybitez

Full Member
Joined
Oct 28, 2011
Location
New Zealand
the 161.35 was NOT initiated by me. That was my cushion. Yes I cut it close in regards to my rent. But I like some people here have a gambling addiction. Had things went as planned and initiated in the Cashier I would not be here. Sloto would not have a headache neither would I.

Again I want to state that Sloto thus far has done the best they can do. It just so happens this has not happened with them before.


No shit sherlock:p hehehe Sorry. Cracks me up though, obviously most of us here, have a gambling addiction otherwise we wouldnt be here:oops:

Well seems to be, somethings up with the processor that Sloto are using. Sheesh thats really scary:eek: I've always wondered what would happen if you were charged twice for making one deposit, what the heck does one do in this situation:confused

In fact, I'm sure I have been charged 'twice' in some casinos, but could never really prove it and because I play in a TON of casinos, and have so many transactions - which all seem to be labeled differently, its hard to prove :eek: I think its every gamblers nightmare..

I wish you luck in this situation. Different laws, different rules, different countries. In my country, our banks don't care what you do with your money so I'd have a full on flippin fight with them, if it was a substantial amount of money taken twice from my bank (and $161 would be pretty substantial for me - Im hardly what your'd call rich), however I understand, its totally different for other countries banks which are really anti gambling so I honestly dont know what to suggest:(

Just really hope it works out for you, truely.
 

xstud

Dormant Account
Joined
Jul 14, 2004
Location
Florida, USA
Yeah the new thing I just asked she do is according to her word "I will not be out any monies" just treat it as a payout. I have been a customer since 2008 and never had one cashout.

I don't want to risk losing my bank account over this. But Georgina has been trying and I give her credit for that. I never even asked her to have both of these failed deposits credited back to my bank. She is the one who insisted upon that. Also, she did credit my Sloto account for the money without me asking. I insisted upon just reversing the charges but everything is "Posted" and this may be an issue I have to go through hell and back with on my side.

Sloto is a great place to play and it is my primary home, it just so happens this one situation has caused havoc in my personal life. Which is not their fault. I still stand by the fact it is a flaw in the RTG cashier system. Which is why it is very likely I am just done offshore gaming.

Thanks for any replies and suggestions.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Yeah the new thing I just asked she do is according to her word "I will not be out any monies" just treat it as a payout. I have been a customer since 2008 and never had one cashout.

I don't want to risk losing my bank account over this. But Georgina has been trying and I give her credit for that. I never even asked her to have both of these failed deposits credited back to my bank. She is the one who insisted upon that. Also, she did credit my Sloto account for the money without me asking. I insisted upon just reversing the charges but everything is "Posted" and this may be an issue I have to go through hell and back with on my side.

Sloto is a great place to play and it is my primary home, it just so happens this one situation has caused havoc in my personal life. Which is not their fault. I still stand by the fact it is a flaw in the RTG cashier system. Which is why it is very likely I am just done offshore gaming.

Thanks for any replies and suggestions.

X-stud,

I trust your rent has already been paid by now so its best that you put this issue aside for the time being and allow Georgina to sort it out with the processor. You should be thankful this shit occurred at Sloto otherwise you will be having a nightmare. Given this debacle and the possibility of a recurrence, pay for your 'essentials' first in future and then use the account to fund your gaming. You never know as you might be stuck in a worse spot next time.
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
The dispute process should be fairly painless, but you don't want to identify it as online gaming. I've had do this once with Titan because they didn't see the charge, the processor didn't see the charge. So they gave me the go ahead and dispute the charge. Make something up, like it was for an world of warcraft gaming card or something that gives it a digital purchase type of feel. Yet doesn't identify it as online gaming. The only downfall is my bank had a 30 day wait period for the dispute to run it's course. So even though the dispute was already in the works. It took 30 days for the money to be returned to me.
Yet in the process eventually the processor did see the mistake, and asked if they could return the funds voluntarily once the dispute came thru. My bank said no dice, they had to wait for them to respond first before I could close my dispute. So the downside of this was, eventually I had to use QT in the end to make future deposits. Mainly because the processor was upset that a dispute had happened to them.
 

xstud

Dormant Account
Joined
Jul 14, 2004
Location
Florida, USA
The dispute process should be fairly painless, but you don't want to identify it as online gaming. I've had do this once with Titan because they didn't see the charge, the processor didn't see the charge. So they gave me the go ahead and dispute the charge. Make something up, like it was for an world of warcraft gaming card or something that gives it a digital purchase type of feel. Yet doesn't identify it as online gaming. The only downfall is my bank had a 30 day wait period for the dispute to run it's course. So even though the dispute was already in the works. It took 30 days for the money to be returned to me.
Yet in the process eventually the processor did see the mistake, and asked if they could return the funds voluntarily once the dispute came thru. My bank said no dice, they had to wait for them to respond first before I could close my dispute. So the downside of this was, eventually I had to use QT in the end to make future deposits. Mainly because the processor was upset that a dispute had happened to them.


I think the issue I am going to have is the processor descriptors are so similar. They both originate from China. They both have CHN in the abbreviation and the transactions occurred 30 seconds apart. So if I dispute just 1 transaction and not any other I think my bank will think it is beyond suspicious. I mean 5 transactions all with CHN at the end of it all occuring the morning of May 3rd all within 3 hours. At this point I feel I proposed a fair resolution. Unfortunately Georgina confirmed my worst fear which is the fact this is something she has never dealt with before. I am trying to remain confident some solution will come forward but since the transactions are now POSTED I think I am screwed :(
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
Well on the other note, this isn't the first time Sloto has had this issue with there China descriptors. I had a similar incident where it stalled, the said the credit card failed to be charged. So they offered me a 2nd chance at a deposit. So I went ahead and said sure why not.
So then that charge came thru just fine. Then 5 minutes later a second different descriptor came thru and also said it had made a charge for something similar. Now luckily this was on my gambling card. So it wasn't money I necessarily was counting on.
So what made my situation worse was the fact both support and the cashier didn't take any claim at all to either descriptors. They said the 2nd charge should fall off and that I probably made it at a second casino.
Well 3 days later both charges had posted like everything was going to be credited. So at this point I write a heated letter to sloto. At this point they offer to go ahead and credit the account, but still wasn't taking any claim to the actual descriptors.
Now in this situation that was a fair resolutions, because then I still got to use the funds that were tied up, but what I guess still upset me. Was the fact they aren't apparently trained on who they have for processors or descriptors. Kinda weird if you ask me.
Good luck on getting this resolved, maybe someone in waaaaay upper manager has a clue who's processing for them and can get things rolling. It sure as heck doesn't seem like the guys who communicate with the players have a clue on who processes for them, or maybe they like it better that way.
 

cheetahwind

Senior Member
Joined
Aug 16, 2009
Location
Iowa
For the record, because I feel I should type this now. Disputing a charge, even tho a casino may say go ahead. Is really, really, a bad idea. I learned this lesson the hard way, because then your shutting down a whole processor for yourself. So another thing to think about.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
On the disputing of the charge I see this a bit differently. If slotocash can confirm with the processor that x-stud did not initiate the transaction and for some reason the processor cannot return the funds to his account this is probably a way of putting things right. Of course the parties may reach a compromise whereby the processor sends the money to slotocash and in turn the casino account is credited for immediate withdrawal. Frankly, though disputes of charges are a no-no in this industry we should not rule this course of action altogether. Just imagine that someone like Virtual got hold of your cc details and charges were made to your account without your knowledge. Should we just shrug it off and not chargeback because we would be blacklisted in future. Well, if this happened to me I would chargeback because I didnt make the purchase and I wont be threatened by the prospect of being blacklisted. In the cyber world you never know. Unscrupulous operators may resort to such tactics if they have the cc details in hand and think that players are reluctant to charge back based on the fears stated above.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I think it is very important, especially for US players, to have a bank account that is separate for your online gambling. While I'm in Canada and don't face such fears as having my bank account shut down for such transactions, scenarios such as the OPs do occur. When I load my prepaid, those funds are designated for gambling. Even if I had a double charge, it would not impact my daily life. I have received wires to my account, but US players have had accounts frozen/closed even for incoming stuff.

Sloto has credited the OP so they are not out-of-pocket. I wouldn't chargeback. Make a withdrawal if you still can.

For my own protection, I use a deposit method of a prepaid card that requires me to either wait 48 hours to transfer from my bank account, or go in person to load. Stops me from chasing losses, at least until another day.
 

xstud

Dormant Account
Joined
Jul 14, 2004
Location
Florida, USA
UPDATE!

After talking with Georgina at Sloto we have rectified the problem and the monies in question (161) will be wired back into my bank account and treated as if it were a payout. She is also going to take care of something else that came out of my own pocket because of this which was not necessary.

The issue that worries me along with Georgina is that the charges went through my bank but never went through their software. Also, one processor said the transaction failed and the other processor is a descriptor they don't even use, yet the processor initially said they process gaming transactions for other casinos but could provide Sloto with which casino my money went to.

In the end out of every single casino I have played with in over 10 years I have never received the level of service Sloto has given me. Almost every customer service rep I spoke with was sympathetic and although they could not do much they were kind and understanding. I was given 2 coupons and credits for this mistake/error. This I feel was above and beyond since I did not ask or request it. Unfortunately, even with this great customer service and a resolution which I am more than satisfied with considering I figured I would be completely out the money to begin with I realize gaming offshore just is not going to happen for me again. I know others have separate accounts for gaming, but with the headache that has happened here I feel it is just not worth it. However, if I am in a better place financially and chose to game offshore I will return to Sloto without hesitation. Next time I will just have to use pre-paid cards or find a bank which is a little more friendly in nature in regards to gaming where the T&C's don't mention "Account Closure if account is used to process any gambling transactions"

In the end. THANK YOU to Ms. Sloto and her team for doing their best and although it wasn't all solved overnight it was a resolution that can at least put me in a better place.

Thank you for the feedback everyone and thank you to Ms. Sloto for treating me like I was a valued customer.
 

xstud

Dormant Account
Joined
Jul 14, 2004
Location
Florida, USA
Why the discrepancy in the total amounts if it was the same transaction put through twice? :confused:


Chayton,

It was not just a discrepancy in the amounts. The processor descriptors were different as well. Both had CHN in them and looked similar but were completely different processors. For Georgina the manager at Sloto to say "I have never encountered something like this before" and they process I am sure thousands of transactions a year no answer can be given with any complete certainty.

I feel it is similar to the way some RTG software works. If the card is initially declined I have had it where the software almost sends it automatically to the next processor in line until it is approved or it runs out of processors and is declined. I don't know the inner workings but it would make sense, the amounts just don't make sense but the charges were made 30 seconds apart.
 

xstud

Dormant Account
Joined
Jul 14, 2004
Location
Florida, USA
For the record, because I feel I should type this now. Disputing a charge, even tho a casino may say go ahead. Is really, really, a bad idea. I learned this lesson the hard way, because then your shutting down a whole processor for yourself. So another thing to think about.

I agree, I unfortunately was a victim of a few stiff jobs in the sportsbook world and I made a chargeback that apparently still haunts me today and that was to sportsbook.com for voiding several winning bets and calling me a non-recretational player.

In this case disputing any transaction never crossed my mind. I know in this climate like you said cheetah, essentially you are eliminating a whole processor. That is why I just offered up the resolution that Georgina must have thought was fair. I don't have to contact my bank and she doesn't have to chase after a smallish amount of money to them since the processors involved obviously to me appear more as a "Fly by night" processor.
 

casinoboy2k

Dormant account
Joined
Mar 10, 2011
Location
las vegas, nv
Im glad it worked out too for you xstud!
I like Slotocash. They seem really nice. Im glad this scenario had a happy and successful ending. This is also a very positive reflection of what good customer service looks like from an online casino.
 

xstud

Dormant Account
Joined
Jul 14, 2004
Location
Florida, USA
Im glad it worked out too for you xstud!
I like Slotocash. They seem really nice. Im glad this scenario had a happy and successful ending. This is also a very positive reflection of what good customer service looks like from an online casino.


Well on paper I am satisfied, but until I am able to actually see the money in my account I will be still worried. Georgina gave a fair estimate on the time it SHOULD take (Thursday). The only thing that concerns me is I have never received an RTG casino wire and since my bank is an internet only bank I am not sure if the P.O. Box only address will cause any problems. Feedback here would be very nice.


But like you said casinoboy this is how customer service should be. I used to play with the Clubworld and Jackpot Capital group and they never really made me feel like I was an important customer like Sloto. Even though this was the strangest error and issue I have ever had happen, I know once the monies appear in my account it will just be part of gaming in this current climate for a U.S. Resident.

I will update again when the monies are received.

Thanks again to Georgina and her staff and reaching a resolution that I feel is satisfactory where I know some casinos would have put on stalling tactics and or just ignored the issue.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
xstud,

If you gave Georgina your acct. #, Rt. # and SWIFT code then all will be fine. The only problem will be if your bank doesn't take international wires. Might want to check with them.
 

xstud

Dormant Account
Joined
Jul 14, 2004
Location
Florida, USA
xstud,

If you gave Georgina your acct. #, Rt. # and SWIFT code then all will be fine. The only problem will be if your bank doesn't take international wires. Might want to check with them.

Actually she never asked for my SWIFT code. I can't even find it with where I bank. I just gave her the physical address, acct# and routing#. Initially I just sent her the Acct# and Routing# and then replied asking me for the actual address.

I can't even find the SWIFT code for The Bancorp mPowercard. Is it even possible to send/receive wires without the SWIFT code?

Sorry I am just a long time losing player and want to ensure I provide all necessary information needed in this case.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Xstud,

mPower is a prepaid card, right? I don't think that you can have wires sent to it. From what information I have received from other casinos, you can't use the PayMyCard option to a prepaid card either.

You might want to have a conversation with Georgina about just how she is planning on sending this money back to you.
 
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