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pottsy67 VS 123vegaswin.com/totalesoft

Discussion in 'Casino Complaints - Non-Bonus Issues' started by pottsy67, Sep 26, 2014.

    Sep 26, 2014
  1. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    Has anyone received a payout from 123 Vegas Win / Total E Soft?

    I've asked for a withdrawal and heard nothing by email for a week, so phoned the contact number.
    Had to leave a voicemail message and voila, my withdrawal changed from 'pending'
    to 'FAILED' on the site.
    I cannot see a single entry on the web which indicates someone has received a payment from a Total E Soft linked site.
    These people seem to have been in business for at least 10 years so they must've paid someone!
    Please someone put my mind at ease and say they pay up!
     
  2. Sep 26, 2014
  3. Blueear

    Blueear Dormant account

    Occupation:
    IT Project Manager
    Location:
    London
    TotalESoft - Good Luck

    They supposedly have global 24 hour support, part based in Gibraltar, but the business I think is based in Costa Rica (that's what the contract documents said when I was dealing with them). I think there are T&Cs with many Casinos about withdrawing bonus money before a certain amount is gambled - and as to be expected the T&Cs are heavily in favour of the casinos.
    I think you should continue with the phone calls, and try and keep positive /friendly if you can, or they'll likely stop all comms (if they haven't already).
    I'd be surprised if you have many options legally due to their mainly off-shore structure - thought it only costs around £37 if you decided to try and go to small claims court (and this can be done online). Depending upon the amount involved, you have to make a call on how much time and effort you want to put into this. Can you show that 123 Vegas is owned by TotalESoft, or its directors? Have yo got any proof of your win in email, screen shots etc?
    Sorry I can't give any more useful advice - but I hope that whatever action you take if works out for you.
     
    Last edited: Sep 26, 2014
  4. Sep 26, 2014
  5. totalesoft

    totalesoft I-Gaming Industry Representative

    Occupation:
    Total E Soft Manager
    Location:
    UK
    We have replied to a number of emails from this player. The wagering requirements have not yet been met on the bonus received. Once this happens we will certainly pay out the withdrawal required.
     
  6. Sep 26, 2014
  7. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    Well, THAT is news to me!
    I deposited £50 for a £25 bonus. This was to be rolled over x 15
    Sports betting counts 20% to roll over which is what I've played mostly
    This, by my calculations, means I must roll over (£50 + £25) x 75 = £5625
    I have bet way past this amount. Days ago.
    What do you make the count so far?

    You have replied to emails thus far, but not ones pertaining to withdrawals and rollover counts.
    Email me or post on here for clarification, thanks for getting in touch.
     
  8. Sep 26, 2014
  9. totalesoft

    totalesoft I-Gaming Industry Representative

    Occupation:
    Total E Soft Manager
    Location:
    UK
    This isn't the place for us to post confidential information about your betting at our site, so we will continue to discuss with you by email. You have been receiving the other emails from us, as you say, so that would be the appropriate place for this. Suffice to say on this forum that your betting has not covered the wagering requirements - the contributory percentage of sports betting is not 100%. You have also broken some other rules from our terms and conditions, such as minimum odds, but we have not actioned these against your account as we could have done.

    We will continue to discuss your account over email if you are still unclear on the terms of the bonus, but not on a public forum.
     
  10. Sep 26, 2014
  11. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    Agreed.
     
  12. Sep 28, 2014
  13. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    Ignore this.
     
  14. Oct 3, 2014
  15. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    If the totalesoft rep is about could you update me on my account? I've sent an email.
    Thanks.
    Rob
     
  16. Oct 5, 2014
  17. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    Okay, enough is enough. Since I posted 'agreed' to not discussing my account on here, I've not heard a peep
    from 123 vegas win via email so, if the moderators allow it, I'll conduct business via this forum.

    I received a pretty immediate response the last time I did this so is the way forward in my view.

    The amount requested by withdrawal is £850. Minus the NON-REFUNDABLE bonus of £25, leaves £825.
    The transaction code is T140927191150

    The website indicates that withdrawal transactions are processed over 24-48 hours but it is still 'pending'
    and no request for my identification documents has arrived so I'm pretty sure I'm being ignored.

    Can the rep who posted on here, and within seconds via email once I posted my complaint on here the first time,
    respond in some fashion, or maybe he went on holiday at midnight that evening?
    Is he Jonathan Francis, owner of totalesoft, or an acolyte? My name is Robert Potts, can you let me know who I was dealing with?

    I have the Gibraltar address and there's a Welsh address iirc, connected to this firm.
    Is there another contact address linked also?
    Also, who provided the domain name to 123 Vegas Win?

    A reply to this post would be so appreciated, it really would.
     
  18. Oct 5, 2014
  19. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall

    Your post on the 3rd. was a Friday so maybe allow for the weekend before becoming impatient? I know that is frustrating but sometimes it's the case.
     
  20. Oct 5, 2014
  21. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    Thanks for the advice dunover, but I originally posted on the 26th September and received a very quick response on here from a rep. I agreed to conduct business over email and not on here but promptly after my agreement totalesoft did a Marcel Marsaud act
    :)

    Can I thank blueear for his post on page 3. Very helpful, cheers. Sorry if I seemed ignorant in not acknowledging.
     
  22. Oct 7, 2014
  23. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    I'd like to email Jonathan Francis directly. The email address he put on a previous post/page doesn't work.
    Anyone know an address for him?
    Cheers!
     
  24. Oct 7, 2014
  25. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    They are saying they have responded to you a number of times and I am getting impression that you have never received any e-mail from them ever. If this is the case, you may want to check your spam folder. It could be that they are sending you mail and your just not getting it.

    Add them to your safe senders and call to have support send you a test e-mail to be sure you receive it.
    I have had problems where I did not receive e-mails in the past. It may even be your ISP blocking casino e-mail. Try a different e-mail address if necessary.
     
    1 person likes this.
  26. Oct 7, 2014
  27. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    Thanks Googoobucs, I'll do that. Cheers
     
  28. Oct 16, 2014
  29. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    No response whatsoever from Totalesoft/123vegaswin/Jonathan Francis in Wrexham.
    I've been on other fora and the feedback is always the same. THEY DON'T PAY.
    Just tried phoning them and the number dialled is 'temporarily unavailable'
    They don't even pay the effin' phone bill!

    Seriously, how the hell does a firm operating for 6 years, that does not pay ANYONE, not get pulled in by the old bill and shut down during that period?
    Isn't theft a crime anymore?

    I WILL get my satisfaction in some shape or form
    Do they think that they are safe from repercussions because they thieve online?
     
    Last edited: Oct 16, 2014
  30. Oct 16, 2014
  31. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    Thanks John. The patient approach only goes so far. I've tried it for 3 weeks and have been snubbed or promised
    payment (see earlier on thread). I don't like being made a fool of, but I understand what you are saying.
    I'll try the PAB route.
    Be lucky.
     
  32. Oct 17, 2014
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If the PAB fails, take them to court.

    Although a civil matter now, you seem to believe this should be treated as a criminal matter of fraud, which is where the police and other authorities will get involved. The UKGC might also be interested because this is a software supplier and white label operator, so will fall under their jurisdiction next year, or even THIS year if any of their casinos are licenced for the UK.
     
    1 person likes this.
  34. Nov 17, 2014
  35. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    Thanks very much for the advice vinyl. I've heard nothing in 3 weeks about the pab and 2 months plus from the non-payers. I'm going to locate Jonathan Francis and take it from there.
     
  36. Nov 19, 2014
  37. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    This is his house apparently. According to scamadviser anyway.

    You must register/login in order to see the link.


    I think he needs his driveway tarmacking. I'll send some fellas I know round to see if he wants an estimate.
     
  38. Nov 24, 2014
  39. pottsy67

    pottsy67 Dormant account PABinit

    Occupation:
    n/a
    Location:
    wolverhampton
    update;

    I've been refunded the two deposits I made totalling £150
    Profit of £700 is oustanding.
    I will update if any further developments
     

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