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Pokerstars

Discussion in 'Casinomeister's Poker Room' started by monika777, Nov 3, 2017.

    Nov 3, 2017
  1. monika777

    monika777 Newbie member

    Location:
    Maspalomas
    How long does it take till they reopen an frozen account? did register 31th of october, did put money with
    my credit card on the account - account was directly blocked. so i did send passport copy & CO to them directly.

    no response yet from support, nothing. does anybody know a phone number i can call to?
     
  2. Nov 4, 2017
  3. illu88

    illu88 Experienced Member webby MM webmeister

    Location:
    Aachen / Germany
    How long in your case idk, but when you send them a Message via the Homepage they answer within 3-4 Hours thats ok. But Livechat would be better but they dont have that...
     
  4. Nov 4, 2017
  5. monika777

    monika777 Newbie member

    Location:
    Maspalomas
    Yes just this email adress. it seems that they ignore me. If they will not answer me i have to do
    a chargeback at my bank. Unbelieveable!
     
  6. Feb 5, 2018
  7. MrLuckyOne

    MrLuckyOne Banned User

    Location:
    Liverpool
    I'm also looking for an answer ...
     
  8. Mar 18, 2018
  9. kahntrutahn

    kahntrutahn Full Member webby webmeister

    Occupation:
    Professional Poker Player and Affiliate for 14 yea
    Location:
    Abroad
    I've found the response times via email have soured somewhat. Still less than a business day in most cases, but not nearly as expeditious as they once were. And definitely not as fast as when it was a privately owned company rather than Amaya or the newly coined Stars Group.
     

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