monika777

Newbie member
Joined
Nov 3, 2017
Location
Maspalomas
How long does it take till they reopen an frozen account? did register 31th of october, did put money with
my credit card on the account - account was directly blocked. so i did send passport copy & CO to them directly.

no response yet from support, nothing. does anybody know a phone number i can call to?
 

illu88

Dormant account
Joined
Dec 21, 2016
Location
Aachen / Germany
How long does it take till they reopen an frozen account? did register 31th of october, did put money with
my credit card on the account - account was directly blocked. so i did send passport copy & CO to them directly.

no response yet from support, nothing. does anybody know a phone number i can call to?

How long in your case idk, but when you send them a Message via the Homepage they answer within 3-4 Hours thats ok. But Livechat would be better but they dont have that...
 

monika777

Newbie member
Joined
Nov 3, 2017
Location
Maspalomas
Yes just this email adress. it seems that they ignore me. If they will not answer me i have to do
a chargeback at my bank. Unbelieveable!
 

kahntrutahn

Dormant account
Joined
May 10, 2016
Location
Abroad
I'm also looking for an answer ...

but when you send them a Message via the Homepage they answer within 3-4 Hours thats ok

I've found the response times via email have soured somewhat. Still less than a business day in most cases, but not nearly as expeditious as they once were. And definitely not as fast as when it was a privately owned company rather than Amaya or the newly coined Stars Group.
 
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