Casino Complaint PlayOjo Playblock: Unfair or reasonable?

bruinsdude

Senior Member
PABaccred
mm1
Joined
Nov 25, 2013
Location
Canada
Hey CM peers, needing to vent a bit here, wondering how you guys would handle a situation such as this.

I have been playing at PlayOjo for a couple of weeks, really no complaints until now. Games run great, site runs great CS was helpful. Things were going super.

3 days ago I withdrew $500. Within the hour I was texted my e-transfer code, and within 24 hours the funds hit my account. Great!

Yesterday and today I noticed that even though I had been paid, the $500 I was already paid still showed up as pending on my account whenever I enter a game.
I contacted them, and they advised it should be cleared within the hour, and that I would again then be able to withdraw, but never while an old w/d is still "pending".

I have almost $900.00 in the account, and when I contacted customer support a few hours later, I was advised that my account was now playblocked for up to 72 hours until the finance team catches up and removes the ALREADY PAID withdrawal. They say it is for my protection since I do not currently have the option to withdraw, only spend the funds and that it is the responsible thing to do.

The playblock was offered to me, I declined it, as I never intended to fully withdraw all of the funds, and I planned to continue playing tonight. I mean why offer a playblock if you don't have any choice at the end of the day? The rep then proceeded to tell me that I had no choice, and could no longer play until this is sorted.

I feel this process punitive, and wrong. Does the good outweigh the bad here, can I trust this casino? Rant over. Thoughts?
 

paul7388

Meister Member
MM
Joined
Jan 8, 2014
Location
glasgow scotland
To be honest they should have asked you if you wanted it blocked.

But i see it as more good than bad. You should have been able to withdraw if you wanted and not a good system by not allowing you.

But i think it was real good that after asking about a withdrawal they playlocked your account by themselves to make sure you could not lose anything till you could withdraw.

I know you wanted to play some but they took it upon themselves since you wanted a withdrawal to make sure you couldn't lose anything. Not ideal for you but think it shows you can trust them as unlike anyone else they are making sure you will not play it back since you wanted to withdraw.
 

bruinsdude

Senior Member
PABaccred
mm1
Joined
Nov 25, 2013
Location
Canada
Couldn't agree more Paul, but the part I am stuck on is the fact that they offered the Playblock, I identified I was fine to wait to be able to w/d SOME of the funds, and then took it upon themselves to put the playblock on anyways. Why offer a choice when none exists. I think I am more butt hurt about that part.
 

paul7388

Meister Member
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Yeah i would be pissed about it as well. Should be your choice.

But trust wise at least it shows they care about customers and are not going to try screw you over.

Most people face the opposite they want o withdraw and not play but casino won't help them.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
You should always have the option when your own money is involved, always.
That said however with the RG rules now actually being followed we will see a lot more of this kind of thing mate. in a way it might’ve helped some hopeless addict, but ultimately you should only be the one whom is in charge of your own bloody money.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Absolutely right to offer and even suggest that option, not right to do it if player not want to (except if there are clear RG signs on account, like cancelling and losing back all withdrawals).

Mentioned just today in LV topic where OP won that 169k something and mentioned that casino should block gameplay as couldn't withdraw and money was on account and could have played some it back, my reply was that none of us don't like mandatory closure/gameblock of the account, especially if it happen without noticing first.

At least in this threads case, casino took some actual steps for RG and prevent playing money back, so if have to choose between this and few days pending period where withdrawal is reversible, this sounds better, even still would like to have option to decide myself.
 

BillyBonanza

Senior Member
webby
Joined
Oct 10, 2017
Location
Earth
Great casino! And well done, they make sure it is cleared so if you do win you can cashout and it isnt just sitting there waiting to be reversed.

Not sure why its so slow though, mine was processed and i still couldnt withdraw for 12 hours or more. They need to fix it
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Great casino! And well done, they make sure it is cleared so if you do win you can cashout and it isnt just sitting there waiting to be reversed.

Not sure why its so slow though, mine was processed and i still couldnt withdraw for 12 hours or more. They need to fix it
It’s not anyone’s choice what you do with your own money but your own.
by all means have tools to block certain things for players that can’t control there gaming.
but to take it upon anyone to think they can control another persons money is outrageous
 

BillyBonanza

Senior Member
webby
Joined
Oct 10, 2017
Location
Earth
It’s not anyone’s choice what you do with your own money but your own.
by all means have tools to block certain things for players that can’t control there gaming.
but to take it upon anyone to think they can control another persons money is outrageous
Well you cant really win either way because if it was the other way around people would be complaining they do it on purpose hoping to reverse.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
It is 72 hours, not months. While perhaps it is a little overboard, it is far from the end of the world, especially if you are more happy than not with the casino. My mother always said not to cut off your nose to spite your face.

We don't have a gazillion reputable places to play without incurring a ton of fees.

I recall quite a number of years ago when I had a big win (not THAT big win) and the casino manager suggesting blocking my play as an option, people were just outraged they should even suggest such a thing. I did not take it that way, regarded it as keeping a player's positive experience positive.

The UKGC has made fines and responsible gambling such a huge issue, it trickles down to players it does not affect at all, like Canadians.

Still, having a sucessfully paid withdrawal show as pending is odd. I've had it happen, but it has never prohibited me from withdrawing.

In fact, when OLG had paid me in full over 100K, it showed as pending for two more days!

I know I may be cynical at times, so the fact it is showing when you go to play, blocking you has nothing to do with the fact you might be able to play or reverse that already paid withdrawal. Nah, must just be genuine concern for you, or fears of falling afoul of gambling regs.

Either way, if all things are resolved within the 72 hours, I don't think I'd ditch a casino I was otherwise happy with.

I absolutely think you should have been offered this as an option, rather than a forced measure.

Hope the casino will look at their policy going forward, and whatever mechanism is in place that lets a paid withdrawal still show as pending.
 

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