- Joined
- Nov 24, 2013
- Location
- Canada
Hey CM peers, needing to vent a bit here, wondering how you guys would handle a situation such as this.
I have been playing at PlayOjo for a couple of weeks, really no complaints until now. Games run great, site runs great CS was helpful. Things were going super.
3 days ago I withdrew $500. Within the hour I was texted my e-transfer code, and within 24 hours the funds hit my account. Great!
Yesterday and today I noticed that even though I had been paid, the $500 I was already paid still showed up as pending on my account whenever I enter a game.
I contacted them, and they advised it should be cleared within the hour, and that I would again then be able to withdraw, but never while an old w/d is still "pending".
I have almost $900.00 in the account, and when I contacted customer support a few hours later, I was advised that my account was now playblocked for up to 72 hours until the finance team catches up and removes the ALREADY PAID withdrawal. They say it is for my protection since I do not currently have the option to withdraw, only spend the funds and that it is the responsible thing to do.
The playblock was offered to me, I declined it, as I never intended to fully withdraw all of the funds, and I planned to continue playing tonight. I mean why offer a playblock if you don't have any choice at the end of the day? The rep then proceeded to tell me that I had no choice, and could no longer play until this is sorted.
I feel this process punitive, and wrong. Does the good outweigh the bad here, can I trust this casino? Rant over. Thoughts?
I have been playing at PlayOjo for a couple of weeks, really no complaints until now. Games run great, site runs great CS was helpful. Things were going super.
3 days ago I withdrew $500. Within the hour I was texted my e-transfer code, and within 24 hours the funds hit my account. Great!
Yesterday and today I noticed that even though I had been paid, the $500 I was already paid still showed up as pending on my account whenever I enter a game.
I contacted them, and they advised it should be cleared within the hour, and that I would again then be able to withdraw, but never while an old w/d is still "pending".
I have almost $900.00 in the account, and when I contacted customer support a few hours later, I was advised that my account was now playblocked for up to 72 hours until the finance team catches up and removes the ALREADY PAID withdrawal. They say it is for my protection since I do not currently have the option to withdraw, only spend the funds and that it is the responsible thing to do.
The playblock was offered to me, I declined it, as I never intended to fully withdraw all of the funds, and I planned to continue playing tonight. I mean why offer a playblock if you don't have any choice at the end of the day? The rep then proceeded to tell me that I had no choice, and could no longer play until this is sorted.
I feel this process punitive, and wrong. Does the good outweigh the bad here, can I trust this casino? Rant over. Thoughts?