Playojo locked account

Lagibson

Newbie member
Joined
Jan 15, 2025
Location
Sask
Hi
New hear but looking for some guidance or if anyone else has had similar issues. I was on playojo yesterday and actually won some money. So i decided to withdrawl a portion of it and keep playing. Well i blew my own mind and won more. So this am i canceled the withdrawl and wanted to change it to a larger withdrawl. However after doing this my account was locked out. I can log in and chat with support but can not withdrawl or play anymore. The only answer i get is this is standard policy and procedures. All i asked for was elaboration on why? Did i do something to cause this? Was it my cancelation of withdrawl? The game? Me?
Just looking for thoughts and opinions.
Amount was decent but not massive. Original withdrawl was 5000 CAD and wanted to make it $7400 CAD.
Thanks for reading and adding me here.
 
Yes i just recieved a message from EGO saying there was an issue with the game. So we both may have nothing. If thats the case i will ve livid.
Ahhh bummer 😔 saaaamme could've really used that. Was hoping it wasn't something dumb like that. I did notice it wasn't there.
 
Ahhh bummer 😔 saaaamme could've really used that. Was hoping it wasn't something dumb like that. I did notice it wasn't there.
So did I but there must be some protection for us. I never noticed anything and I had been playing that game on and off with other games throughout the day. I get if there was an issue and they dont want to payout everything but at what point is the issue flagged and they take everything? Ex i played on and off with other games for around 10 hours.
 
That's what I was thinking I'd play that then go play something else, on and off all day.

I was legit just thinking this, like does it go back to the beginning?! When was the issue?? I feel like this is sooooo not our problem.
 
That's what I was thinking I'd play that then go play something else, on and off all day.

I was legit just thinking this, like does it go back to the beginning?! When was the issue?? I feel like this is sooooo not our problem.
Agreed. If there was an issue fine thats ok but when. Do you say 2 hours. 8, 10, 2 days a week. How do i know one of my wins was not legit or 2 of my wins. Seems like a fine line to walk as a casino operator.
 
K but same with me! Same game. My first request was 7700. Then throughout the day as I played some other ones I enjoy ended at 6200. This morning I thought I'll leave 100 to spin away the next few days when I tried to change it 6100 I was locked out too. Same response and everything. Super disappointing and i truly agree I'd like to see some sort of accountability how long did the issue go on before it was flagged. How many people are expecting large payouts and are finding out they're entirely restricted now. I was one of the first playing it tbh. It had been on the hot page less than 15 minutes when I first opened it up. I quit playing at 1130 as I wasn't going to risk losing a significant amount either not after some big wins like that but it's not any of the players faults. How many people played after I did. So many questions. Definitely a very fine line
 
Yeah, pretty sure in the terms and conditions if a game messes up, the reserve the right to not pay out. Always with the damn terms and conditions 🙄🙄
 
Yeah, pretty sure in the terms and conditions if a game messes up, the reserve the right to not pay out. Always with the damn terms and conditions 🙄🙄
That and I wonder if there was a malfunction and maybe we did win just not the amounts it was saying? I think they're rewashing all the plays on it to see if they lined up with what was paid out. Lots of people affected though I believe.
 

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