That's not good news @Harry_BKK
No, directly.Did you sign up via an affiliate site? If yes, then maybe try to approach them for help. Can't hurt.
They have direct contact at the casino through the Affiliate Manager or the like.
Who owns PlayHub?
List all contact information of companies, who (name of person(s) is in charge of that company etc etc.
Then you can try contact them directly + the scammers will get their names in the Google searches which can upper the pressure.
Every day I wake up I am feeling increasingly depressed by this whole situation. I keep praying for a miracle that it will somehow turn out well.... but I am so powerless until they see fit to 'complete their investigation' I'm 97% resigned to accept that it won't turn out well. Psychologically having that kind of money put under your nose and whisked away to nothingness when you're playing honest, fair and square games with your own money is pretty traumatic.
Why would you deposit £450 at a Curacao licensed casino there are so many other reputable casinos available which have a uk license unless your on gamstop i am struggling to understand why
Who owns PlayHub?
List all contact information of companies, who (name of person(s) is in charge of that company etc etc.
Then you can try contact them directly + the companies (scammers) will get their names in the Google searches which can upper the pressure to have this resolved.
If they start to see that loss of business and reputation might exceed the amount owed to you, that can do some kind of wonders. (I was about to say a joke about Casumo regarding this, but I'll hold my fart in)
Two words:
Feature buys
Did you forget that UK has banned feature buys? If a player wants to do feature buys then it is no wonder they seek casinos that take UK players but do not have a license. And there are some casinos like that, that actually pay. This one clearly, isn't one of them.
Don't stress, relax and wait their reply for little why and start then your complaints if not happy with their answers. You don't have any shortcut to get everything magically sorted today, if they are willing to check your gameplay with providers, it does take some time and is impossible to give timeframe as it's in providers hands.
If not hearing anything in next two weeks, start to claim your complaints but getting more stress and higher blood pressure by panicking now, don't help at all for your health or outcome of this situation, being patient makes better for you.
Also good to have time to think are bonus buys so important that you want to play in Curacao under their consumer protection instead of UK.
FYI, Pornhub was a major shareholder when they first launched the casino. They decided to get out pretty quickly.
Usoftgaming then renamed the casino into PlayHub Casino and also opened PH Casino and BetSwagger. You can google and see how many complaints you can find for non-payment with exactly the same storyline as the OP. And it is always when the amount is large. Typical rogue behaviour, pay the small change and confiscate the big wins.
Yes, that's the address linked with 1668/JAZ scam casinos. Only they're getting wise to the fact that amongst other we at CM have publicized the fact people shouldn't play at sites where they see the devil's number 1668/JAZ, so they omit it from their casinos nowadays.All I know is they are owned by uSoft Gaming
Dr. M.J. Hugenholtzweg z/n
Curaçao
Email: info@usoftgaming.com
Phone: +1 (855) USOFT 80
Fax: +1 (855) USOFT 80
And they are licensed by Curacao. I can't find a single NAME of anyone to deal with apart from who I have dealt with in support - one William Dornat.
Would still give them fair two weeks or something if they willing to complete any gameplay checks. Not that huge amount that would be biggest miracle to get paid but wouldn't yet take loan against that
OK. I did some research and one of the main people is director/CEO/major shareholder in dozens of active and inactive companies, not just in Cyprus. The absolute majority connected to online gambling and payment processing. I stopped at 71 as I didn't want to get any deeper into the matter.
I'll bet my last shirt the "investigation trick" is just that, a trick to wear the OP out. He didn't win a progressive, neither have there been any reports of faulty games. They just claim that it is not possible to win over 50K from a GBP450 deposit.
Well, I won 23K from 19 cashback at VS and got paid in minutes. Just sayin'
Very legit casinos checking gameplays before paying out some big wins (big that way that player been extremely lucky), that's why just said that give it that two weeks before starting panic mode, claim complaint and kiss good bye for money.
I don't think it is legit because no casino is checking if the games were faulty when someone loses 50K. Some casinos will have 100s of thousands in net revenue in a day, do they check if the games were faulty, because people lost so much?
What do you need to check? There are some many diagnostics built-in, any casino can analyze the gameplay in minutes. If it is anything like what Microgaming is offering casino operators, then casino operators can nearly count the farts of a player during a session.
Two weeks, are they still using pigeon mail or horse couriers?
Essentially, assume the money is gone. IF they pay you, let them do it. They may want to do it by a few instalments. Take every single instalment that they pay you as a bonus, and don't assume you'll see another instalment. And never, ever play there again.