Mack - thats another thing I don't fully understand - they will toss the accusation around about me somehow "cheating" the slots... but these are their own slots that they host and surely, audit - are they then indirectly admitting their slots aren't safe and are able to be hacked somehow?
I will take this as far as I need to in terms of a resolution so contacting the slots software company is not something I'll rule out.
They are not their own slots. They only have a simple API connecting to game servers at the providers, e.g. Chilli Pop goes to Betsoft.
The slot provider is just that, providing a service. They have no connection to the casino, nor are they interested in getting involved in player/casino disputes. If the game is faulty, then it is a different story.