- Joined
- May 7, 2020
- Location
- Cambridgeshire
Firstly please excuse my newbie status.... I've been a member here for a very long time but haven't been on for a while, and couldn't locate my original log in details!
On the evening of Thursday 30 April 2020, I decided to look for a new casino to play with having tired of my usual online casinos - many of whom I have been a high rolling slots player for a long time.
I decided to join up to PlayHub Casino (uSoft group, Curaçao license) for a different range of slot games and made an initial deposit of £450.00 - taking no bonus because I do not like to be tied to terms of bonuses, especially involving stake limits. I am and always have been a high-rolling slots player and I only enjoy playing high stake slots games.
I embarked on my usual style of play which is exclusively on slots that offer the purchase of the feature. Upon starting to play a slot time, and a few normal rounds, I decided to purchase the feature, had a lucky round and my balance increased. I continued playing in this style, sometimes winning on the feature, sometimes losing - sometimes to the point of losing nearly my whole bankroll, only to be lucky again, and so on. I was very much enjoying my play and working my way through their 'Swagger Levels' to increase my status on the site.... the higher you are in the levels, the more you can withdraw per month, stuff like that.
I must add during this time I was asked to complete verification and I complied with this at every stage, proving my identity with bank statements, photos of my depositing card, my driving license and even the extra request of myself holding up my passport in a selfie. I was awaiting full verification and would have been able to provide anything else as required.
Over the next few days, I switched games to another slot which also allowed you to buy the feature and allows a higher stake. Due to a healthy bankroll at this stage, I was able to again do some high rolling games, purchasing the feature as per my usual style of play. I played for numerous hours in total - again with my balance going up, and going down. At one point I was down to a very low balance and would have accepted the outcome of this were my next game not randomly a lucky one. I have been in the position before of losing huge sums of money at casinos and I know this is sometimes the outcome.
However, I had accrued a very healthy bankroll at this stage and was on cloud 9 as you can imagine. It has been years since I have had a big win of this kind. Every game I played was fair, originating from my own deposit and I of course have ABSOLUTELY no control over how a feature paid out. Sometimes a £3,500 feature-purchase wager would result in only a £85 win and I accepted that kind of loss on many occasions whilst playing.
During the evening of Tuesday 05 May 2020, whilst in the middle of enjoying a play session, my account was suddenly blocked/banned.
I immediately emailed support to see what was going on as there was no accompanying communication. I was informed by support that my account was being investigated for fraudulent play. After a few back and forth, the support agent stated that my game play was highly unusual and mirrored many fraud cases he has seen in the past and that there is no way I could have won every day for 3-4 days in a row, that the chances of that were "slim to none". If that were the case why would anyone ever play?
And why would the site offer high stake wagers if they didn't expect you sometimes to win big? Of course high rolling is sometimes going to result in high wins. And my game log will clearly show that I often LOST on many of my games, right down to the last game on my bankroll at times.
I don't feel good about this. The accusation of fraud is one thing ... I would never partake in anything such as this nor would I know how. How would that even work playing slots!? Everything I won originated from my own honest deposit, no bonus, and I played a lot with my luck being random, how would I ever be able to control the outcome of a feature?
I am sickened that my large win that made me so happy is now in jeopardy and I just have to sit and wait til they complete their 'checks' which I am sure will find me in breach of their T&C which I am most certainly not. What on Earth can I do? I am an honest, loyal player who only has one consistent play style and I would never do - nor know how to do - anything criminal. Is there still a rep here from PH?
On the evening of Thursday 30 April 2020, I decided to look for a new casino to play with having tired of my usual online casinos - many of whom I have been a high rolling slots player for a long time.
I decided to join up to PlayHub Casino (uSoft group, Curaçao license) for a different range of slot games and made an initial deposit of £450.00 - taking no bonus because I do not like to be tied to terms of bonuses, especially involving stake limits. I am and always have been a high-rolling slots player and I only enjoy playing high stake slots games.
I embarked on my usual style of play which is exclusively on slots that offer the purchase of the feature. Upon starting to play a slot time, and a few normal rounds, I decided to purchase the feature, had a lucky round and my balance increased. I continued playing in this style, sometimes winning on the feature, sometimes losing - sometimes to the point of losing nearly my whole bankroll, only to be lucky again, and so on. I was very much enjoying my play and working my way through their 'Swagger Levels' to increase my status on the site.... the higher you are in the levels, the more you can withdraw per month, stuff like that.
I must add during this time I was asked to complete verification and I complied with this at every stage, proving my identity with bank statements, photos of my depositing card, my driving license and even the extra request of myself holding up my passport in a selfie. I was awaiting full verification and would have been able to provide anything else as required.
Over the next few days, I switched games to another slot which also allowed you to buy the feature and allows a higher stake. Due to a healthy bankroll at this stage, I was able to again do some high rolling games, purchasing the feature as per my usual style of play. I played for numerous hours in total - again with my balance going up, and going down. At one point I was down to a very low balance and would have accepted the outcome of this were my next game not randomly a lucky one. I have been in the position before of losing huge sums of money at casinos and I know this is sometimes the outcome.
However, I had accrued a very healthy bankroll at this stage and was on cloud 9 as you can imagine. It has been years since I have had a big win of this kind. Every game I played was fair, originating from my own deposit and I of course have ABSOLUTELY no control over how a feature paid out. Sometimes a £3,500 feature-purchase wager would result in only a £85 win and I accepted that kind of loss on many occasions whilst playing.
During the evening of Tuesday 05 May 2020, whilst in the middle of enjoying a play session, my account was suddenly blocked/banned.
I immediately emailed support to see what was going on as there was no accompanying communication. I was informed by support that my account was being investigated for fraudulent play. After a few back and forth, the support agent stated that my game play was highly unusual and mirrored many fraud cases he has seen in the past and that there is no way I could have won every day for 3-4 days in a row, that the chances of that were "slim to none". If that were the case why would anyone ever play?
And why would the site offer high stake wagers if they didn't expect you sometimes to win big? Of course high rolling is sometimes going to result in high wins. And my game log will clearly show that I often LOST on many of my games, right down to the last game on my bankroll at times.
I don't feel good about this. The accusation of fraud is one thing ... I would never partake in anything such as this nor would I know how. How would that even work playing slots!? Everything I won originated from my own honest deposit, no bonus, and I played a lot with my luck being random, how would I ever be able to control the outcome of a feature?
I am sickened that my large win that made me so happy is now in jeopardy and I just have to sit and wait til they complete their 'checks' which I am sure will find me in breach of their T&C which I am most certainly not. What on Earth can I do? I am an honest, loyal player who only has one consistent play style and I would never do - nor know how to do - anything criminal. Is there still a rep here from PH?
