Playboom casino making a withdrawal hard

[Triple A]

I won nice amounts before on Playboom and withdrew them without hassle (800) and (1300), yesterday I deposited 500 euro and managed to climb up to 3700 suddenly Playboom claims that withdrawals to my Revolut bank account I used before in the beginning to make deposits and withdrawals is not allowed to be used for this withdrawal. A Dutch bank account is ''mandatory'' they said. I do not have a Dutch bank account because something happened in the past with my bank account and I was blamed for it. So I use Revolut for everything, never heard about this mandatory bank account rule and I know it's bogus.
Can anyone help me with this?

 

[bowki]

The keywords to google for you are "IBAN discrimination".

Revolut has an article on its own blog:

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No idea if you have any success with a company registered in Curacao but in the EU it's illegal.

 

[Triple A]

The keywords to google for you are "IBAN discrimination".

Revolut has an article on its own blog:

You do not have permission to view link Log in or register now.

No idea if you have any success with a company registered in Curacao but in the EU it's illegal.

The thing is I withdrew to Revolut before on Playboom 2 days ago, this all started after winning 3700 euro. It’s like they wanna stall pay out so I play the winnings. But that won’t happen.

I went to the live chat and this happened,

Chat started: 2023-02-08 07:12 AM UTC

(07:12:01 AM) Diangelo (3da80bcebfe4): Received an email that I suddenly need a Dutch bank account to withdraw money? That was never said to me before when i deposited or withdrew money. It's really sad if PlayBoom is going this direction. This Revolut is my main bank I use for salary and everything.
(07:12:05 AM) *** Iris joined the chat ***
(07:12:49 AM) Iris: Hello Diangelo, my name is Iris and welcome to Playboom Live Chat Support!
(07:14:26 AM) Iris: Please stay in touch, I will check the details for you.
(07:15:24 AM) Diangelo (3da80bcebfe4): It's really weird that when I win a nice small amount suddenly Playboom comes with this
(07:19:05 AM) Iris: Thankyou for holding.
(07:22:15 AM) Iris: I am sorry to inform you that your €2400 withdrawal has been cancelled and added back to your gaming account as you have wagered only €100 out of €500 of your last deposit. Also you have made a withdrawal through a Lithuania registered bank account. Since you are from Netherlands, you need to make a withdrawal through a Netherlands registered bank account only.
(07:22:36 AM) Iris: This has been also informed to you via email by my colleague.
(07:22:53 AM) Diangelo (3da80bcebfe4): I understand the 500 euro wagering first
(07:23:02 AM) Diangelo (3da80bcebfe4): But the second doesn't make sense
(07:25:54 AM) Iris: Diangelo! please understand, here in the play boom casino, we are clearly mentioned you should payout the money only to the Netherlands account.
(07:26:23 AM) Diangelo (3da80bcebfe4): I withdrew before to my Revolut bank account and this was never told to me.
(07:26:37 AM) Diangelo (3da80bcebfe4): So you understand it doesn't make sense to me.
(07:28:19 AM) Iris: But at the moment we cannot process the payout to the Lithuania registered bank account.
(07:28:30 AM) Iris: I apologize for the inconvenience that has been caused.
(07:29:24 AM) Diangelo (3da80bcebfe4): Really sad yall play this kind of game now. I deposited so much with this casino and this is how i get treated.
(07:30:04 AM) Iris: We try our best to give you a pleasant experience here with us.
(07:30:18 AM) Iris: I ask for your understanding in this regards.
(07:30:48 AM) Iris: You are one of the valuable player in the Play Boom Casino.
(07:31:03 AM) Iris: We need to go according to the terms and conditions.
(07:33:27 AM) Iris: Is there anything else I can help you with?
(07:35:00 AM) Diangelo (3da80bcebfe4): ''We need to go according to the terms and conditions.'''
I do not believe this as no one told me this I withdrew 800 and 1300 and no one told me this till i win something above 2000 and now suddenly the rules change? Sure..
(07:35:53 AM) Iris: This rule was since beginning Diangelo !
(07:38:39 AM) Iris: Can I help you with anything else?
(07:38:56 AM) Diangelo (3da80bcebfe4): Not true, sad how lies are being told now, but let me ask you something how much is left to wager as I'm already wagering a lot now
(07:40:07 AM) Iris: At the moment the real money is 0.06 cents, bonus money is 0.01cent and the wagering amount is 1,255.52€
(07:40:32 AM) Diangelo (3da80bcebfe4): what?

 

[Triple A]

They just keep putting back my balance when I ask for a withdrawal now. This is really tiring that online casino’s can do these things.

 

[Triple A]

Just received my payout I withdrew yesterday from another winning streak moments ago from Playboom. Are they mad I’m just lucky?

 

[hubbadubbadingdong]

Sounds like they are having difficulties rather than shutting you down. - or that’s how I read it.

Can you get a cheque ?

 

[Triple A]

I don't know why they switched up on me, lost 500 euro yesterday, and won a nice amount back. What do you mean with difficulties?

 

[hubbadubbadingdong]

I don't know why they switched up on me, lost 500 euro yesterday, and won a nice amount back. What do you mean with difficulties?

The wording they used , they said they were having difficulties will all but Dutch banks. Not that you personally were banned or that’s how I read the text (or sub text)

Maybe ask for all available options and see if a cheque is available - ya catch more bees with honey ! be nice and they maybe more accommodating

 

[Triple A]

They do not have difficulties because 1300 euro arrived a few hours ago from them. Now they claim that I can't use my Revolut to withdraw, kinda weird right?

 

[hubbadubbadingdong]

They do not have difficulties because 1300 euro arrived a few hours ago from them. Now they claim that I can't use my Revolut to withdraw, kinda weird right?

Clearly the difficulties have passed !

 

[Triple A]

That cash out was from the 6th, and it arrived today. Now they are telling me that it's mandatory to have a Dutch bank account for withdrawals, which doesn't make sense if the previous ones are paid out to Revolut. Gambled on a lot of websites and never heard that it's mandatory to have a specific bank.

 

[hubbadubbadingdong]

Well if the terms state it’s mandatory , and a couple snuck through, you should be happy they did ; But it’s a tough argument, “yeah you screwed up twice before if that’s the case “ , “so can you do it again ?!?”

I feel for ya man, but sometimes you got to play ball

 

[Triple A]

Nowhere it's written...that it's mandatory. And if it's mandatory it would never sneak through as it's...mandatory..

 

[Triple A]

5.2. Withdrawals will be made to your bank account or other withdrawal methods available to choose from ‘the Website’ and/or chosen by Playboom. Playboom shall credit you back using the same method as you have previously deposited with, if the method allows this to be made

 

[Triple A]

Here more info on the situation

 

[toms596]

I'd seriously just consider opening an account surely you can do this online rather quickly? I feel like you issue would be resolved a lot quicker than giving live chat a hard time over it

 

[Triple A]

I can't open a Dutch bank account cause something happened in the past and I got on a blacklist for 5 years. So I use Revolut for everything, from gambling to government related stuff. I wouldn't be here if it was that easy. And I'm not giving them a hard time I'm stating a fact and asking them where it's written, which no one can answer me.

 

[toms596]

Ok can you ask them if there is an alternative method? If not then raise a PAB and see if Max can help

 

[Triple A]

Just received 1300 today from them and 800 a few days ago.

 

[L&L-Jan]

Hi @Triple A , any reason why youre playing at an unregulated casino? CRUKS maybe?
I tried 3 different countries/IP location, cant access this site at all.

 

[Triple A]

Through Casino.Guru it said that they accept Dutch players. I actually overcame gambling everything away after a big win. Keeping my composure, once I cash out I will quit for a long long time. Won most of my money back I lost at Unibet.

 

[Triple A]

They approved my withdrawal!

 

[Triple A]

For 3 days straight Playboom is reversing my withdrawals. I deposited thousands with my Revolut bank account and withdrew 3 times to it from Playboom. Had a nice winning streak on lightning Roulette and managed to get to 4400 euro and they simply refuse to pay out to my bank account. Telling me I need a Dutch iban while we already cleared that out the previous withdrawal. My winnings are held hostage as I keep hearing that they forwarded it to the withdrawals department but when I withdraw my balance gets put right back after hours of waiting. I put a loss limit of 10 and a wagering limit of 10 as you can see so that means I can't lose the 4400 euro as this is clearly a stall trick. Completely lost my trust in this casino. A few days ago I had the same problem with a 3700 euro withdrawal which was paid out eventually to my Revolut bank account. So I don't know what they are trying to do now.



Edit:

Spoke to another live agent who told me that there was a technical issue, which is something different. He told me to withdraw again and it will be processed with high priority. Did that and will see what happens now.

 

[Triple A]

Played a lil bit more and was lucky made 4400 euro 8500, almost lost all my balance as I went down to 1700 euros but a lucky 100x on my 19 with 70 euro made my day! So I got 8500 in withdrawals waiting now.

 

[Triple A]

Won 8500 euro on Playboom and set a wager limit of 10 euro. After waiting days for a withdrawal before I was told that there were problems but they would accept my withdrawals with high priority. Midnight I woke up with a heavy urge to play and pressed cancel on the wager limit and it immediately went away without cool off. I relapsed this midnight while I wanted to withdraw and close my account. But the previous days they kept putting back my balance and telling me I need a Dutch bank account to withdraw while I already withdrew to my Revolut 3 times. A live agent named Chris told me yesterday that I should ask for a withdrawal and they would approve me right away. It didn't happen. I feel like this casino stalled payment on purpose and turned off the cool off period after installing a wager limit which was 10 euro. It shouldn't be possible to remove a wager limit instantly..

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[bamberfishcake]

What Casino? MGA Licenced? I think MGA-licenced casinos must allow 24 hours before removing limits.

 

[Triple A]

Costa Rica

 

[Triple A]

Imagine you playing somewhere and win, you withdrew 3 times before. The 3rd time they told you that you need a Dutch IBAN, I tell them that iban discrimination is not allowed in the EU. They proceed to pay out. The 4th time they do the same trick but this time they stall way longer, put your balance back every time. The responsible gambling tool doesn't work. You relapse while all you wanted is to cash out.

 

[bamberfishcake]

Yes, it's bad.

Assuming you mean the casino is unlicensed and based in Costa Rica, I don't think you have any method of recourse.

It's the typical cautionary tale for playing offshore. I feel for you, really do.

 

[Triple A]

Yes, it's bad.

Assuming you mean the casino is unlicensed and based in Costa Rica, I don't think you have any method of recourse.

It's the typical cautionary tale for playing offshore. I feel for you, really do.

I saw them on casino.guru and thought that they were a trustworthy casino. Gravely mistaken. They paid out fast the first 2 times. The thing is I deposited all my winnings back to them and now I don't even have my own money anymore. So if they do not come clean I will have to ask my bank to charge back. As this is actually fraud to withhold someone's money won fair and square. Deposited over 4000 with them and my additional winnings were 4500 so that means that if they never were gonna pay out a 4th time they also stole my deposit.

 

[Triple A]

Unbelievable..

 

[toms596]

Why did you keep going back?

 

[Triple A]

Why did you keep going back?

Thought it was all good after receiving the 3rd deposit.

 

[bamberfishcake]

Often the story with these rogue outfits and many of the ones who claim to do things right.

Pay the first couple of withdrawals and then block the big wins. It's a disgusting way to conduct business. They should have lower bet limits if they won't pay out. Fly by night cowboys who won't be around in the long run.

 

[Triple A]

Often the story with these rogue outfits and many of the ones who claim to do things right.

Pay the first couple of deposits and then block the big wins. It's a disgusting way to conduct business. They should have lower bet limits if they won't pay out. Fly by night cowboys who won't be around in the long run.

They even told me that it was a miscommunication and it was all good. After coming up to 4400 I wanted to cash out and they reversed it was lucky on lightning Roulette and set in a withdrawal for 8500 with that wager limit of 10 euro. Because I know that I can get carried away sometimes, so that was supposed to protect me. Well it didn't..

 

[Triple A]

Now they wrote me this

 

[Triple A]

"We take responsible gambling serious" but our tools don't work..

 

[maxd]

@Triple A , we've received your PAB but you've returned to the forums to continue posting in violation of the Player Arbitration Policies and Procedures . We can only assume that you've decided to abandon your PAB and as such we've cancelled and closed it.

Also, you've created multiple threads on this one topic which is a violation of the Forum Rules :

1.2 - No "cross posting": In other words, do not post the same message to more than one thread or topic section. Cross postings will be deleted and posting privileges may be suspended for doing so if it continues.

Please don't do this again. All your threads on this have been merged into this one.

Next time please read and follow the Rules, otherwise you as just wasting your time and ours.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

 

[Triple A]

@Triple A , we've received your PAB but you've returned to the forums to continue posting in violation of the Player Arbitration Policies and Procedures . We can only assume that you've decided to abandon your PAB and as such we've cancelled and closed it.

Also, you've created multiple threads on this one topic which is a violation of the Forum Rules :


Please don't do this again. All your threads on this have been merged into this one.

Next time please read and follow the Rules, otherwise you as just wasting your time and ours.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

So what now? I'm deemed unworthy for help?

 

[maxd]

So what now? I'm deemed unworthy for help?

Well apparently our Rules are unworthy of your attention so yes, you're welcome to take your issue elsewhere. The Rules are there for a reason and are not optional. You've ignored them all ... and so shit happens.

On the other hand if you'd care to apologize for making a mess of the forums with your three threads on this same subject AND wasting our time regarding the PAB them maybe we can come to an understanding.

- Max

 

[Triple A]

Yeah, all these days have been rough on me. I'm sorry man. It's like I'm running in circles. You can delete or hide this thread. I'm not trying to be a bigot in any way. Just a bit desperate.

 

[maxd]

No need to hide the thread. I suggest you read the Forum Rules and the Player Arbitration Policies and Procedures and then meet me back in your PAB Ticket. We can discuss there how we'll proceed.

- Max

 

[maxd]

FTR: PAB in progress.

 

[Triple A]

PAB ended. Playboom has not responded to Max. They ignore me too when I write them. Playboom simply doesn't care and this means I will warn people everywhere on the worldwide net about them. They look trustworthy when you look at the games they offer. But it's all a farce. This was their chance to show that they are willing to solve customers complaints even with the Costa Rican ''license'' to gain more trust from potential players.

 

[Lindsay1997]

They now go on the web as Playboom24 So beware people!