Hi Jinnia
Since I have had several private e-mails asking me for a further update on this subject I will post here the guts of a recent reply.
'I made a post on the 19th Nov which I said would be my last on the subject because I felt I had hi-jacked the thread and was banging my head against a brick wall with Fortunelounge anyway.
I readily accept that the problem only cost me a few $s and was not by any means the direct fault of PP nor MG. No fuss intended, I simply wanted to highlight the fact that this happened and that if it had been for higher stakes the implications would be much greater and more difficult to settle.
The forum is rife with accusations of rigged software and dodgy casinos, highlighting them to others, and a good thing to, but when many find a casino that seems to play fair and pay-up no-one really wants to rock the boat with a problem. I wanted MG in particular to address the problem fully but they really only want to hide behind playcheck and gloss over it, after all it was only worth a few of my $s.
According to Wim its a complete mystery as the screenshots do not reflect the record of playcheck and that is that. From my point of view, and since I am not a computer programmer, I would not personally have the faintest idea whether they could do more or not.
Everyone would have expected PP to just pay up, at least the lost stake, no matter the size, but no, and as in my last post, I intimated in my e-mail to Wim that the offer of a $20 comp! was just plain useless, I no longer wanted to play PP. I was happy to just cash-in my $167 balance which meant I even lost out on the hand in question! Such is life.
Following my cash-out, I had a phone call from a chap at PP CS, strangely informing me that they could not refund to my card (never had that problem before) but had sent a cheque. Then spent ten minutes trying to convince me not to cash the cheque but that I should insist on a credit back to my card! - don't ask! The chap from CS then spent even longer trying to convince me not to cash-in at all, but to play some more as they don't like losing clients! Fair enough but after I filled him in with the glitch and he then spoke to someone else in his office he decided not to pursue my business any longer! - Shame because he had a golden opportunity to prove just how helpful his casino could be and that I might once more 'play with confidence', but no, he just let me go without even trying to recheck the situation with MG nor even refund my lousy $10!!!!
So there you are - you are up to speed. By all means if you like PP then play there. Hopefully this won't happen again (I guess this sort of thing is v.v unlikely) - but you just never know.'
I have had no further contact from Wim or PP since the guy from CS phoned. That is apart from the usual promo e-mails - which reminds me I must unsubscribe.
Incidentally I have not heard anything from the Meister on the subject of displaying the screenshots.(I know he has been away) and I had hoped he would hep me put up the screenshots for all to see.
Finally, whilst on the subject of glitches in MG software, perhaps those 'lurkers' out there would like to join in - before it all gets swept under the carpet!!!!
Best of luck to all.
Like Treasure Nile and Thunderstruck, all 5-reel, 9-line slots.
lease mail me the screenshots and we will gladly investigate it.
