Platinum Play Casino

vgyhnji

Experienced Member
Joined
Oct 27, 2003
spearmaster

you're playing 'viper' blackjack to $10 level stakes, which when you have played as many hands as you and I, is quick play.

Initially I would only have registered a Blackjack, I have no mental recollection of the numeric value shown to the first two cards.

In the first screenshot with the accompanying 8 the value shows as 'soft 19' albeit that the BUST banner is also shown!! - how can you be bust on 19? - you work that one out. In the second shot it shows as 27.

Simple solution is PP credit me $25 for the Blackjack first shown. Apart from a speedy button error (I am sure we have all done those before once or twice) I am not in the habit of hitting a 19!

At the very least call it quits and credit the $10 loss back. Point is PP have done zilch and its 4 days on.

Would have put the shots up here but they wont upload. (Let me know if there is a way to do so and I will).
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
LOL...

I have to admit that's really weird. And I don't think PP will have a problem over $10 or $25.

However, as I said before sometimes graphic glitches happen. Go to Playcheck and download the result of the hand - then send the screenshots to support.

And yes, I don't think anyone is in the habit of hitting 19 except purely by mistake :)

I believe you can upload the screenshots by hitting the "Upload Attachment" button in the reply section - but if that doesn't work, send the screenshots to Casinomeister and I am sure he will put them up.
 

vgyhnji

Experienced Member
Joined
Oct 27, 2003
Done the playcheck & support bit already.

The screenshots are apparently to large to upload.

I'll e-mail them to Casinomeister as suggested.

Thanks for your thoughts.

Sorry to all for 'hi-jacking' this thread.

Best of luck.
 

vgyhnji

Experienced Member
Joined
Oct 27, 2003
Fortunelounge.

I have already sent them to support@platinumplay.com twice but if you let me have your e-mail I will send them to you also.

Spearmaster.

And I don't think PP will have a problem over $10 or $25.

I am sure they wont, neither do I. It really is not the point. The point would be if the stake was $500 or the game was $5, 5 coin VP and the Ace was part of a Royal Flush!

Players would be screaming blue murder and casinos would be fending everyone off. Pay out I doubt very much. So all in all its not safe to play if you dont trust the software any more than if you think its rigged - and I am in NO way suggesting that this is the case. Its just a glitch but look at the possible consequences.

PP please sort it out!
 

linda7

Quit Gambling
Joined
Apr 12, 2002
Location
Brooklyn, NY
Hi vqyhnji:

Wim, the VP of operations of the Fortune Lounge group, is extremely honest and probably works harder at his job than any other person of any site on the net. He does his best to satisfy all of FL's customers. Trust me, even if your bet was $500 and you were telling the truth, you would get paid. However, people tend to try and screw with the FL group, get caught, and then disappear. I am sure this is not the case with you, since your bets were small. Have faith, Wim will take care of you. He is a very honest man and really involves himself with any problems that arise. Lately, I am skeptical of every casino and portal owner. However, Wim is the exception to the rule.


Linda
 

jinnia

Dormant account
Joined
Mar 7, 2003
Location
Bite, ME
Oh, she's Baaack!! smile

PREACH ON SISTER!!!


I agree with you 100% about Wim!!
 

vgyhnji

Experienced Member
Joined
Oct 27, 2003
Hi Linda

To his credit, Wim has already been in touch.

I have sent him the screenshots direct and he says he is in touch with MG.

Best of luck.
 

jinnia

Dormant account
Joined
Mar 7, 2003
Location
Bite, ME
Hellooooo Liiiinda .. smile

right back atcha lady: ****hugs,kisses and all those goodies*****

Anyways, you are correct about Wim, if all is up and up, he'll get it resolved.
 

fortunelounge

Dormant account
Joined
Mar 7, 2003
Location
South Africa
vgyhnji: Thank you for the screenshots.

We have done an extensive investigation and looked at your playcheck records for these two hands.

According to playcheck (which records every hand you play) there is no record of the first game on your screenshot. From the screenshot you sent me you were dealt: Ace of Spades, King of Diamonds and 8 of Hearts (in that order) and the Dealer was dealt a 3 of Hearts. Your balance on the screenshot reflects $167. It also shows "soft 19" which cannot be correct as it would have reflected "19" only. You already had "Blackjack" with your first two cards, so calling for the third card was totally uneccesary.

It is unfortunately completely impossible to verify your screenshot of the first game, as playcheck shows the results of the game as: Player - 7 of Diamonds, 4 of Diamonds and 8 of Hearts. Dealer - Queen of Diamonds and King of Diamonds.

The second screenshot you sent reflects exactly as per playcheck: Player - 9 of Hearts, King of Diamonds and 8 of Hearts. Dealer: 3 of Hearts. The player balance is the same: $167.

As this is the very first time we have had an issue of this nature we are completely baffled and I do not have any explanation to offer as we regard playcheck as being 100% accurate.

VP Operations
Fortune Lounge
 

vgyhnji

Experienced Member
Joined
Oct 27, 2003
Fortunelounge

It is unfortunately completely impossible to verify your screenshot of the first game, as playcheck shows the results of the game as: Player - 7 of Diamonds, 4 of Diamonds and 8 of Hearts. Dealer - Queen of Diamonds and King of Diamonds.

Whats all that about? I certainly did NOT send you anything looking like that!!
 

vgyhnji

Experienced Member
Joined
Oct 27, 2003
PS: We have done an extensive investigation and looked at your playcheck records for these two hands.

In case you are in any doubt here, the two screenshots are of the same hand. I made no further game play following the first screenshot - still haven't - and no longer intend to.
 

fortunelounge

Dormant account
Joined
Mar 7, 2003
Location
South Africa
vgyhnji:

"Whats all that about? I certainly did NOT send you anything looking like that!!"

I misunderstood you, thinking that you were talking about two different hands and I now understand that you claim that the cards changed on the same hand. My apologies for creating confusion.

We investigated this issue intensively and with great concern. There is absolutely no record on playcheck of the first screenshot results. You claim in your mail to me that you first went through the process of saving the screenshot and thereafter the Ace changed into a "9". In this timeframe it certainly would have registered on playcheck. Technically, we could not detect a problem and there is no record of this incident either.

As per my e-mail, I have already credited your account with a courtesy credit.

VP Operations
Fortune Lounge
 

vgyhnji

Experienced Member
Joined
Oct 27, 2003
This is a copy of the last e-mail I have sent to Wim on this subject and the last post I intend to make about it. I need to get on with making money!

Hi Wim

Look. Thanks for your input here.

I dont see that there is a resolution to this affair. Ill accept that its in the past and apart from screenshots presumably there is no other way to verify what and how this came about.

My $10 stake is neither here nor there and when I asked about cashing out I meant my remaining $167 balance.

The whole point is as posted on the forum:

The point would be if the stake was $500 or the game was $5, 5 coin VP and the Ace was part of a Royal Flush!

Players would be screaming blue murder and casinos would be fending everyone off. Pay out I doubt very much. So all in all its not safe to play if you dont trust the software any more than if you think its rigged - and I am in NO way suggesting that this is the case. Its just a glitch but look at the possible consequences.

I sincerely hope MG check and recheck their software and this does not happen again at least not to me.

Meanwhile thank you for the offer of the $20 courtesy comp, but as I have stated elsewhere, right now I no longer wish to play NOT your casino as such, but MG software.

Thanks again.
 

jinnia

Dormant account
Joined
Mar 7, 2003
Location
Bite, ME
Hi vgyhnji,

I was wondering if you're keeping in contact (or had for a while) with PP or 'whoever' about the problem you had with the glitches in the software at Platinum Play and possibly the Playcheck software also??

Curious to know..
 

bbchang21

Dormant account
Joined
Nov 3, 2003
Somthing similar happened to me once at another casino. The screen was showing A,K with value 13, not BJ, and the dealer had a 10 but its value was showing as 9. I took a screenshot but it got deleted when I installed a new operating system.
I won the hand so I did not bother taking it up with the casino. I have no idea where the problem lies, in the casino software or maybe in DirectX.
 

vgyhnji

Experienced Member
Joined
Oct 27, 2003
Hi Jinnia

Since I have had several private e-mails asking me for a further update on this subject I will post here the guts of a recent reply.

'I made a post on the 19th Nov which I said would be my last on the subject because I felt I had hi-jacked the thread and was banging my head against a brick wall with Fortunelounge anyway.

I readily accept that the problem only cost me a few $s and was not by any means the direct fault of PP nor MG. No fuss intended, I simply wanted to highlight the fact that this happened and that if it had been for higher stakes the implications would be much greater and more difficult to settle.

The forum is rife with accusations of rigged software and dodgy casinos, highlighting them to others, and a good thing to, but when many find a casino that seems to play fair and pay-up no-one really wants to rock the boat with a problem. I wanted MG in particular to address the problem fully but they really only want to hide behind playcheck and gloss over it, after all it was only worth a few of my $s.

According to Wim its a complete mystery as the screenshots do not reflect the record of playcheck and that is that. From my point of view, and since I am not a computer programmer, I would not personally have the faintest idea whether they could do more or not.

Everyone would have expected PP to just pay up, at least the lost stake, no matter the size, but no, and as in my last post, I intimated in my e-mail to Wim that the offer of a $20 comp! was just plain useless, I no longer wanted to play PP. I was happy to just cash-in my $167 balance which meant I even lost out on the hand in question! Such is life.

Following my cash-out, I had a phone call from a chap at PP CS, strangely informing me that they could not refund to my card (never had that problem before) but had sent a cheque. Then spent ten minutes trying to convince me not to cash the cheque but that I should insist on a credit back to my card! - don't ask! The chap from CS then spent even longer trying to convince me not to cash-in at all, but to play some more as they don't like losing clients! Fair enough but after I filled him in with the glitch and he then spoke to someone else in his office he decided not to pursue my business any longer! - Shame because he had a golden opportunity to prove just how helpful his casino could be and that I might once more 'play with confidence', but no, he just let me go without even trying to recheck the situation with MG nor even refund my lousy $10!!!!

So there you are - you are up to speed. By all means if you like PP then play there. Hopefully this won't happen again (I guess this sort of thing is v.v unlikely) - but you just never know.'

I have had no further contact from Wim or PP since the guy from CS phoned. That is apart from the usual promo e-mails - which reminds me I must unsubscribe.

Incidentally I have not heard anything from the Meister on the subject of displaying the screenshots.(I know he has been away) and I had hoped he would hep me put up the screenshots for all to see.

Finally, whilst on the subject of glitches in MG software, perhaps those 'lurkers' out there would like to join in - before it all gets swept under the carpet!!!!

Best of luck to all.
 

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