Platinum Play Casino

linda7

Non-Gambler
Joined
Apr 12, 2002
Location
Brooklyn, NY
Hi vqyhnji:

Wim, the VP of operations of the Fortune Lounge group, is extremely honest and probably works harder at his job than any other person of any site on the net. He does his best to satisfy all of FL's customers. Trust me, even if your bet was $500 and you were telling the truth, you would get paid. However, people tend to try and screw with the FL group, get caught, and then disappear. I am sure this is not the case with you, since your bets were small. Have faith, Wim will take care of you. He is a very honest man and really involves himself with any problems that arise. Lately, I am skeptical of every casino and portal owner. However, Wim is the exception to the rule.


Linda
 

jinnia

Dormant account
Joined
Mar 7, 2003
Location
Bite, ME
Oh, she's Baaack!! smile

PREACH ON SISTER!!!


I agree with you 100% about Wim!!
 

vgyhnji

Dormant Account
Joined
Oct 27, 2003
Hi Linda

To his credit, Wim has already been in touch.

I have sent him the screenshots direct and he says he is in touch with MG.

Best of luck.
 

jinnia

Dormant account
Joined
Mar 7, 2003
Location
Bite, ME
Hellooooo Liiiinda .. smile

right back atcha lady: ****hugs,kisses and all those goodies*****

Anyways, you are correct about Wim, if all is up and up, he'll get it resolved.
 

fortunelounge

Dormant account
Joined
Mar 7, 2003
Location
South Africa
vgyhnji: Thank you for the screenshots.

We have done an extensive investigation and looked at your playcheck records for these two hands.

According to playcheck (which records every hand you play) there is no record of the first game on your screenshot. From the screenshot you sent me you were dealt: Ace of Spades, King of Diamonds and 8 of Hearts (in that order) and the Dealer was dealt a 3 of Hearts. Your balance on the screenshot reflects $167. It also shows "soft 19" which cannot be correct as it would have reflected "19" only. You already had "Blackjack" with your first two cards, so calling for the third card was totally uneccesary.

It is unfortunately completely impossible to verify your screenshot of the first game, as playcheck shows the results of the game as: Player - 7 of Diamonds, 4 of Diamonds and 8 of Hearts. Dealer - Queen of Diamonds and King of Diamonds.

The second screenshot you sent reflects exactly as per playcheck: Player - 9 of Hearts, King of Diamonds and 8 of Hearts. Dealer: 3 of Hearts. The player balance is the same: $167.

As this is the very first time we have had an issue of this nature we are completely baffled and I do not have any explanation to offer as we regard playcheck as being 100% accurate.

VP Operations
Fortune Lounge
 

vgyhnji

Dormant Account
Joined
Oct 27, 2003
Fortunelounge

It is unfortunately completely impossible to verify your screenshot of the first game, as playcheck shows the results of the game as: Player - 7 of Diamonds, 4 of Diamonds and 8 of Hearts. Dealer - Queen of Diamonds and King of Diamonds.

Whats all that about? I certainly did NOT send you anything looking like that!!
 

vgyhnji

Dormant Account
Joined
Oct 27, 2003
PS: We have done an extensive investigation and looked at your playcheck records for these two hands.

In case you are in any doubt here, the two screenshots are of the same hand. I made no further game play following the first screenshot - still haven't - and no longer intend to.
 

fortunelounge

Dormant account
Joined
Mar 7, 2003
Location
South Africa
vgyhnji:

"Whats all that about? I certainly did NOT send you anything looking like that!!"

I misunderstood you, thinking that you were talking about two different hands and I now understand that you claim that the cards changed on the same hand. My apologies for creating confusion.

We investigated this issue intensively and with great concern. There is absolutely no record on playcheck of the first screenshot results. You claim in your mail to me that you first went through the process of saving the screenshot and thereafter the Ace changed into a "9". In this timeframe it certainly would have registered on playcheck. Technically, we could not detect a problem and there is no record of this incident either.

As per my e-mail, I have already credited your account with a courtesy credit.

VP Operations
Fortune Lounge
 

vgyhnji

Dormant Account
Joined
Oct 27, 2003
This is a copy of the last e-mail I have sent to Wim on this subject and the last post I intend to make about it. I need to get on with making money!

Hi Wim

Look. Thanks for your input here.

I dont see that there is a resolution to this affair. Ill accept that its in the past and apart from screenshots presumably there is no other way to verify what and how this came about.

My $10 stake is neither here nor there and when I asked about cashing out I meant my remaining $167 balance.

The whole point is as posted on the forum:

The point would be if the stake was $500 or the game was $5, 5 coin VP and the Ace was part of a Royal Flush!

Players would be screaming blue murder and casinos would be fending everyone off. Pay out I doubt very much. So all in all its not safe to play if you dont trust the software any more than if you think its rigged - and I am in NO way suggesting that this is the case. Its just a glitch but look at the possible consequences.

I sincerely hope MG check and recheck their software and this does not happen again at least not to me.

Meanwhile thank you for the offer of the $20 courtesy comp, but as I have stated elsewhere, right now I no longer wish to play NOT your casino as such, but MG software.

Thanks again.
 

jinnia

Dormant account
Joined
Mar 7, 2003
Location
Bite, ME
Hi vgyhnji,

I was wondering if you're keeping in contact (or had for a while) with PP or 'whoever' about the problem you had with the glitches in the software at Platinum Play and possibly the Playcheck software also??

Curious to know..
 

bbchang21

Dormant account
Joined
Nov 3, 2003
Somthing similar happened to me once at another casino. The screen was showing A,K with value 13, not BJ, and the dealer had a 10 but its value was showing as 9. I took a screenshot but it got deleted when I installed a new operating system.
I won the hand so I did not bother taking it up with the casino. I have no idea where the problem lies, in the casino software or maybe in DirectX.
 

vgyhnji

Dormant Account
Joined
Oct 27, 2003
Hi Jinnia

Since I have had several private e-mails asking me for a further update on this subject I will post here the guts of a recent reply.

'I made a post on the 19th Nov which I said would be my last on the subject because I felt I had hi-jacked the thread and was banging my head against a brick wall with Fortunelounge anyway.

I readily accept that the problem only cost me a few $s and was not by any means the direct fault of PP nor MG. No fuss intended, I simply wanted to highlight the fact that this happened and that if it had been for higher stakes the implications would be much greater and more difficult to settle.

The forum is rife with accusations of rigged software and dodgy casinos, highlighting them to others, and a good thing to, but when many find a casino that seems to play fair and pay-up no-one really wants to rock the boat with a problem. I wanted MG in particular to address the problem fully but they really only want to hide behind playcheck and gloss over it, after all it was only worth a few of my $s.

According to Wim its a complete mystery as the screenshots do not reflect the record of playcheck and that is that. From my point of view, and since I am not a computer programmer, I would not personally have the faintest idea whether they could do more or not.

Everyone would have expected PP to just pay up, at least the lost stake, no matter the size, but no, and as in my last post, I intimated in my e-mail to Wim that the offer of a $20 comp! was just plain useless, I no longer wanted to play PP. I was happy to just cash-in my $167 balance which meant I even lost out on the hand in question! Such is life.

Following my cash-out, I had a phone call from a chap at PP CS, strangely informing me that they could not refund to my card (never had that problem before) but had sent a cheque. Then spent ten minutes trying to convince me not to cash the cheque but that I should insist on a credit back to my card! - don't ask! The chap from CS then spent even longer trying to convince me not to cash-in at all, but to play some more as they don't like losing clients! Fair enough but after I filled him in with the glitch and he then spoke to someone else in his office he decided not to pursue my business any longer! - Shame because he had a golden opportunity to prove just how helpful his casino could be and that I might once more 'play with confidence', but no, he just let me go without even trying to recheck the situation with MG nor even refund my lousy $10!!!!

So there you are - you are up to speed. By all means if you like PP then play there. Hopefully this won't happen again (I guess this sort of thing is v.v unlikely) - but you just never know.'

I have had no further contact from Wim or PP since the guy from CS phoned. That is apart from the usual promo e-mails - which reminds me I must unsubscribe.

Incidentally I have not heard anything from the Meister on the subject of displaying the screenshots.(I know he has been away) and I had hoped he would hep me put up the screenshots for all to see.

Finally, whilst on the subject of glitches in MG software, perhaps those 'lurkers' out there would like to join in - before it all gets swept under the carpet!!!!

Best of luck to all.
 

jpm

Paleo Meister (means really, really old)
Joined
Mar 29, 2002
This is definately the weirdest thing I've ever heard of happening with such an established software package as MG's. I can only assume it was an issue with something on your computer (operating system, browser, etc) somehow. I've seen wacky behavior in a blackjack game I was playing online once, but it was a much less mature software package.

Wim is pretty limited in what he can do about this though. Playcheck is the official record of your play and the hands/spins/rolls received. If its not showing up in there, then his hands are pretty much tied. I think about the only thing he can do is report it to MG as a bug. Doubtful though that you'd hear anything back from them about it. Who knows, they may even chalk it up to sunspots (always a good scapegoat for computer problems in my opionion). I'm not sure what more you want him to do at this point, its not like they can look at the play from a different angle, the record says what it says and that's all they can go by.

If Wim credited $20 to your account, what is the $10 you are talking about them not refunding?
 

vgyhnji

Dormant Account
Joined
Oct 27, 2003
jpm

I don't want him to do anything.

This post was to update jinnia & others who have asked questions to me personally.

The $10 was my stake, the $20 credit from Wim was a comp and therefore had WR attached. I thanked Wim for the offer but I did not want to have to turn over $20 five times just to try to keep it!
 

jinnia

Dormant account
Joined
Mar 7, 2003
Location
Bite, ME
Thank you vgyhnji,

I was wondering and watching for something more from you on your situation, for I had a similar glitch (incident) while playing at Platinum Play, but, it was while playing the slots.. Couch Potato to be more precise. And was on Wednesday or Thursday of Nov., I truly believe it was Thursday, Nov 19.

First and second reel landed on the 7's (red and yellow mixed) and third reel landed on the couch potato symbol, I thought wow and looked over at balance to see how much it went up, but there was no change. So looked back at the slot game and at that instance the couch potato symbol dropped down one space. I was only playing one quarter at a time, so not a big win, but it did happen just like that.

So if it was checked within this playcheck and not show up, (email sent in about this happening) then there are some questions as to if it's just glitches in the gaming software, or possibly playcheck also not data keeping correctly.. or....?? I have no idea.

Thank you for the update, have been very curious about it.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
If anyone can send me screenshots of these oddities, please do.
 

vgyhnji

Dormant Account
Joined
Oct 27, 2003
Jinnia

Did you report your problem with the slots to Wim (PP, Fortunelounge)?, if so did you get any feedback? I understand that the outcome of a slot game is determined the instant you press play, the spinning wheels are for your entertainment, therefore would you say that the delayed movement was part of the normal game (I hardly ever play slots myself so I have nothing to compare to).

Finally I dont suppose its the sort of event that anyone is likely to catch a screenshot of either.

Best of luck.
 

jinnia

Dormant account
Joined
Mar 7, 2003
Location
Bite, ME
vgyhnji,

I honestly didn't want to post about it, so yes, I sent an email to Wim just to inform him that the software was messing up at PP. And no, no response back.

I play nothing but slots, have in numerous online casinos since last week of July 2002. Different softwares, and Yes, they drag, BUT, picture on the reels are blurry during a dragging time and they are always blurry til completely stopped.
Once they stop completely with the picture on the reels completely clear, that's when the turn has ended. And after the spin has completed then one or another reel drops down after 3 or 4 seconds, there's something wrong.

As for screen shots, I'm sorry, I know nothing about that, If I get a hit, I then pull up a program I have and take a picture, sometimes a movie clip of it. But since the hit changed after 3 or 4 seconds, nothing was showing on screen to take a snap shot of.

What happened in Couch Potato at PP is the very first time that has happened with me.
 

vgyhnji

Dormant Account
Joined
Oct 27, 2003
jinnia

have you still not had a response from Wim (Fortunelounge) on this yet?

bryan

did you receive my PP screenshots?
 

jinnia

Dormant account
Joined
Mar 7, 2003
Location
Bite, ME
Hi vgyhni,

Still no response at all. Not even a 'thank you', we'll check into it.

Very disappointed in that also!

Just to let all know, I am no longer gaming/gambling online as of today.

But I will still post of any and all experiences I have had with an online casino, good or bad.
 

tim5ny

Non-Gambler
Joined
Jun 8, 2003
Not surprising that you haven,t heard from the fortune lounge group. They can come off as very arrogant and stuborn. I have read a boat-load of complaints on this board about them. Then there,s the guy..(Wim) I think his name is...who posts here to try and schmooze things over when someone posts against them. Truth is in the people,s voice... I,d be wary of getting paid if I hit a large sum from these guys. Tim
 
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