Alright so the situation in as little words as possible.
Made a deposit via USEMYBANK, as per usual, an instant online debit payment. Instant is the problem here, as its been almost 4 days and i have not received my credits.
immediately after making my deposit, i go back to the lobby only to find that there is a balance of $0.00 in my account. What the heck? Whats going on here? So i contact support with my issue, and am promised feeback via email within one hour and credits in my account that day.
Waiting, waiting, nothing, still nothing....
Contact again, and am told deposit is pending, and if pending for more then 24 hours it goes directly back into my bank account. how can this be pending, when i have the confirmation buyer receipt, from use my bank ,stating that i made a payment, in full and complete. I forward this to support for them to send it to the operations department who were not in at the time of my query. ok fine so the moeny is going to be back in my bank a bit strange, but whatever ill just redeposit.
Waiting, waiting, no bank balance changes, nothing in account.....mid day of day 2.
contact again, am told that pending deposits longer then 24 hours are returned to the bank account....its been more then 24 hours and theres nothing in my bank.....am told the department will have to be contacted and that i will receive feedback by the end of today as well as the funds in my account. tell them that i have contacted use my bank and have received additional confirmation emails stating my deposit had been made and process, and paid. tell them that i have already sent the emails to them yesterday. response was
we have not received it
so i send all the info again, and am told ill hear from them by end of day, and that the funds would be in the account. in the meantime i get on the phone to use my bank and speak with a rep who again confirms that the payment was made, and reissues a payment check on my behalf, after which he emailed both me the casino, copies of.
waiting still and still nothing not even an email to update me on the situation.
contact again, and am told the department is not in as the day is ending there, and that this would have to be followed up with tomorrow.
Well its nearning the end of "tomorrow" now, and there is not a change in the scenario, the department still hasnt confirmed my transaction, and support members, continue to tell me they will be in contact, never to follow up with me at all.
i even checked my cash check history, which shows the transaction that was made. the transaction i have not been credited for.
has this ever happened to anyone else, and if so what did you do about it? and did it take this long to resolve? with all the information basically spoon fed to them it shouldnt take 4 days to figure this not so hard to understand problem out should it?
any insights or thoughts are always appreciated
and just for fun here is my most recent chat
You are now chatting with 'Buyi'
Buyi: Hi there
Buyi: My name is Buyi
Buyi: How may I assist you today?
ainsley: hi buyi i was wondering if you could look into my query i have open with spin palace
ainsley: there are a few $XX dollar deposits that are pending, and they were supposed to have been credited by now, as use my bank sent confirmation of the transactions to you guys
ainsley: xxxxxxxxxxxxxxx
ainsley: is my account number
Buyi: I'm sorry for the delay. I'll be right with you.
Buyi: Thank you for waiting. I'll be with you in just a moment.
ainsley: it shows up on my cash check statement but i havent received the funds from the casino
Buyi: We are busy attending to your query, please hold for a minute. Thank you.
ainsley: its coming up to almost 4 days since i first inquired about this, and the response has been different each day, and i keep being told my money will be credited this day then it was that day then it was today, and still i have not recieved the credits
Buyi: are you able to confirm the total amount
ainsley: xx dollars
Buyi: Thank you for waiting. I'll be with you in just a moment.
Buyi: as per notes on our database an amount of $xx has been credited by Brad
ainsley: yes as a goodwill bonus
ainsley: it was a bonus credit
Buyi: i notice that this matter was escalated to our Operations Department for further attention
Buyi: we will be in contact with you a soon as we have feedback
ainsley: and then there is also the other deposit which showed up pending again for antoher xx dollars as told to me from seth
ainsley: alright i have been waiting for close to 4 days for feedback
Buyi: do you have the total amount of your pending deposits
ainsley: i am tired of hearing that, i would really just like my credits put into my account becuase i paid for them
ainsley: $xxxx as far as i know
ainsley: seth and i talked on the phone and he told me there were two $xx dollar deposits pending
Buyi: i can understand your frustration on this matter, however i notice that your casino account has been credited with $xx bonus to compensate you
ainsley: i ahve the documents from use my abnk which i had them sent to me from them, and i sent those into you guys as well, showing the confirmed approved deposits
ainsley: that is besides the point, its the least you could do, i have been given the runaround for the past 3 going on 4 days about this
Buyi: this matter has been escalated to our Operations Department
ainsley: all of the support agents have each told me one thing, and then never followed up to even say that they were still working on the matter,
Buyi: we will be in contact with you as soon as we have feedbak
ainsley: that is what i have been hearing for 3 days
Buyi: at least we have credited with the $xx for the convenience
ainsley: how long does it take to get feedback especially when use my bank has been contacted and they sent you guys the documents showing my deposits were approved
Buyi: we will be in contact with you
Buyi: as soon as we have feedback
ainsley: i will just get in touch with the contact on the casinomeister.com website
ainsley: this is gone on for far too long, and i have been left with a bad taste in my mouth because of it
Buyi: please accept our humblest apology for the delay as we are still liaising with UseMyBank
ainsley: i dont understand though i have spoken with use my bank they sent out the payment chekcs, everything is as it should be excpet the fact i dont have my credits
Buyi: we will let you know as soon as this matter has been resolved
Buyi: We are busy attending to your query, please hold for a minute. Thank you.
Buyi: is there anything else that you would like to know?
Buyi: goodbye
Chat InformationChat session has been terminated by the site operator.
Made a deposit via USEMYBANK, as per usual, an instant online debit payment. Instant is the problem here, as its been almost 4 days and i have not received my credits.
immediately after making my deposit, i go back to the lobby only to find that there is a balance of $0.00 in my account. What the heck? Whats going on here? So i contact support with my issue, and am promised feeback via email within one hour and credits in my account that day.
Waiting, waiting, nothing, still nothing....
Contact again, and am told deposit is pending, and if pending for more then 24 hours it goes directly back into my bank account. how can this be pending, when i have the confirmation buyer receipt, from use my bank ,stating that i made a payment, in full and complete. I forward this to support for them to send it to the operations department who were not in at the time of my query. ok fine so the moeny is going to be back in my bank a bit strange, but whatever ill just redeposit.
Waiting, waiting, no bank balance changes, nothing in account.....mid day of day 2.
contact again, am told that pending deposits longer then 24 hours are returned to the bank account....its been more then 24 hours and theres nothing in my bank.....am told the department will have to be contacted and that i will receive feedback by the end of today as well as the funds in my account. tell them that i have contacted use my bank and have received additional confirmation emails stating my deposit had been made and process, and paid. tell them that i have already sent the emails to them yesterday. response was
we have not received it
so i send all the info again, and am told ill hear from them by end of day, and that the funds would be in the account. in the meantime i get on the phone to use my bank and speak with a rep who again confirms that the payment was made, and reissues a payment check on my behalf, after which he emailed both me the casino, copies of.
waiting still and still nothing not even an email to update me on the situation.
contact again, and am told the department is not in as the day is ending there, and that this would have to be followed up with tomorrow.
Well its nearning the end of "tomorrow" now, and there is not a change in the scenario, the department still hasnt confirmed my transaction, and support members, continue to tell me they will be in contact, never to follow up with me at all.
i even checked my cash check history, which shows the transaction that was made. the transaction i have not been credited for.
has this ever happened to anyone else, and if so what did you do about it? and did it take this long to resolve? with all the information basically spoon fed to them it shouldnt take 4 days to figure this not so hard to understand problem out should it?
any insights or thoughts are always appreciated
and just for fun here is my most recent chat
You are now chatting with 'Buyi'
Buyi: Hi there
Buyi: My name is Buyi
Buyi: How may I assist you today?
ainsley: hi buyi i was wondering if you could look into my query i have open with spin palace
ainsley: there are a few $XX dollar deposits that are pending, and they were supposed to have been credited by now, as use my bank sent confirmation of the transactions to you guys
ainsley: xxxxxxxxxxxxxxx
ainsley: is my account number
Buyi: I'm sorry for the delay. I'll be right with you.
Buyi: Thank you for waiting. I'll be with you in just a moment.
ainsley: it shows up on my cash check statement but i havent received the funds from the casino
Buyi: We are busy attending to your query, please hold for a minute. Thank you.
ainsley: its coming up to almost 4 days since i first inquired about this, and the response has been different each day, and i keep being told my money will be credited this day then it was that day then it was today, and still i have not recieved the credits
Buyi: are you able to confirm the total amount
ainsley: xx dollars
Buyi: Thank you for waiting. I'll be with you in just a moment.
Buyi: as per notes on our database an amount of $xx has been credited by Brad
ainsley: yes as a goodwill bonus
ainsley: it was a bonus credit
Buyi: i notice that this matter was escalated to our Operations Department for further attention
Buyi: we will be in contact with you a soon as we have feedback
ainsley: and then there is also the other deposit which showed up pending again for antoher xx dollars as told to me from seth
ainsley: alright i have been waiting for close to 4 days for feedback
Buyi: do you have the total amount of your pending deposits
ainsley: i am tired of hearing that, i would really just like my credits put into my account becuase i paid for them
ainsley: $xxxx as far as i know
ainsley: seth and i talked on the phone and he told me there were two $xx dollar deposits pending
Buyi: i can understand your frustration on this matter, however i notice that your casino account has been credited with $xx bonus to compensate you
ainsley: i ahve the documents from use my abnk which i had them sent to me from them, and i sent those into you guys as well, showing the confirmed approved deposits
ainsley: that is besides the point, its the least you could do, i have been given the runaround for the past 3 going on 4 days about this
Buyi: this matter has been escalated to our Operations Department
ainsley: all of the support agents have each told me one thing, and then never followed up to even say that they were still working on the matter,
Buyi: we will be in contact with you as soon as we have feedbak
ainsley: that is what i have been hearing for 3 days
Buyi: at least we have credited with the $xx for the convenience
ainsley: how long does it take to get feedback especially when use my bank has been contacted and they sent you guys the documents showing my deposits were approved
Buyi: we will be in contact with you
Buyi: as soon as we have feedback
ainsley: i will just get in touch with the contact on the casinomeister.com website
ainsley: this is gone on for far too long, and i have been left with a bad taste in my mouth because of it
Buyi: please accept our humblest apology for the delay as we are still liaising with UseMyBank
ainsley: i dont understand though i have spoken with use my bank they sent out the payment chekcs, everything is as it should be excpet the fact i dont have my credits
Buyi: we will let you know as soon as this matter has been resolved
Buyi: We are busy attending to your query, please hold for a minute. Thank you.
Buyi: is there anything else that you would like to know?
Buyi: goodbye
Chat InformationChat session has been terminated by the site operator.