- Joined
- Jun 9, 2018
- Location
- United Kingdom
I opened a paddy power account on frid 8th June made several deposits that day totalling £220 then my account got blocked after I spent all the deposits
Spoke to live chat and they said it's because I am self excluded from sister site betfair which I wasn't even aware were sister sites
I asked why was I even allowed to open an account with them if this was the e case as other casinos flag it up upon registration he said as my email and home address was different. Well I have just recently moved and he said I should keep the casino informed of change if address but if I'm self excluded from the sister site it meant I can no longer log in there or play so why wouod I need to tell them I moved address? So now I'm fighting to get those deposits back but noone is helping just told me I won't get my money back which I think is unfair as I had no idea the sites were connected
Spoke to live chat and they said it's because I am self excluded from sister site betfair which I wasn't even aware were sister sites
I asked why was I even allowed to open an account with them if this was the e case as other casinos flag it up upon registration he said as my email and home address was different. Well I have just recently moved and he said I should keep the casino informed of change if address but if I'm self excluded from the sister site it meant I can no longer log in there or play so why wouod I need to tell them I moved address? So now I'm fighting to get those deposits back but noone is helping just told me I won't get my money back which I think is unfair as I had no idea the sites were connected