Paddy power not refunding deposit

Jmassie12

Newbie member
I opened a paddy power account on frid 8th June made several deposits that day totalling £220 then my account got blocked after I spent all the deposits
Spoke to live chat and they said it's because I am self excluded from sister site betfair which I wasn't even aware were sister sites
I asked why was I even allowed to open an account with them if this was the e case as other casinos flag it up upon registration he said as my email and home address was different. Well I have just recently moved and he said I should keep the casino informed of change if address but if I'm self excluded from the sister site it meant I can no longer log in there or play so why wouod I need to tell them I moved address? So now I'm fighting to get those deposits back but noone is helping just told me I won't get my money back which I think is unfair as I had no idea the sites were connected
 

colinsunderland

Experienced Member
webmeister
MM
if you changed both your email and address, how exactly would you think they would be able to tell you were previously self excluded?
 

Jmassie12

Newbie member
My name and date of birth is the same and my argument is that when I try to register with other casinos they tell me straight away that I can't join for s/e reasons
 

colinsunderland

Experienced Member
webmeister
MM
Presume you put in same full name and correct DOB? I’d have thought these were better unique identifiers.
Not really, I expect there are quite a few John Smiths with the same DOB. I know someone else with the same name and DOB as me, and my surname isn't common.
 

Jmassie12

Newbie member
Yes I did use same name same date if birth. I didn't fraudulently try 2 sign up using different details. I moved house recently and I also have new email address as old email was full of junk so only house address and email address had changed
 

Jmassie12

Newbie member
I think that if someone with same name and date of birth flags up as s/e then they should lock your a count until checks are made Not take several deposits then do a check Am I wrong to think this?
 

AndyP24

Newbie member
Ladbrokes did the same to me a couple of years back, according to them if you circumnavigate their 'detection' methods then they don't have to refund you whether changing of details was purposely done to deceive them or legit, how true that is I don't know I never got my money back from them!
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
I opened a paddy power account on frid 8th June made several deposits that day totalling £220 then my account got blocked after I spent all the deposits
Spoke to live chat and they said it's because I am self excluded from sister site betfair which I wasn't even aware were sister sites
I asked why was I even allowed to open an account with them if this was the e case as other casinos flag it up upon registration he said as my email and home address was different. Well I have just recently moved and he said I should keep the casino informed of change if address but if I'm self excluded from the sister site it meant I can no longer log in there or play so why wouod I need to tell them I moved address? So now I'm fighting to get those deposits back but noone is helping just told me I won't get my money back which I think is unfair as I had no idea the sites were connected

Right, when PP were not merged with Betfair I opened a dupe account by mistake (had one years back I forgot about) played for 1/2 hour and lost - I then received an e-mail saying I already had an a/c and my deposits were returned and a/c closed.

It seems this is what should have happened to you but somehow the merger with Betfair had messed it up. You should really get deposits back as bets were void, e-mail them and tell them you're asking the UKGC to intervene, which you should in this case. You wouldn't have been paid had you won either.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Not really, I expect there are quite a few John Smiths with the same DOB. I know someone else with the same name and DOB as me, and my surname isn't common.
Maybe there are but it would have raised a flag to look at anyway and certainly more so than an email address.
 

Jmassie12

Newbie member
Right, when PP were not merged with Betfair I opened a dupe account by mistake (had one years back I forgot about) played for 1/2 hour and lost - I then received an e-mail saying I already had an a/c and my deposits were returned and a/c closed.

It seems this is what should have happened to you but somehow the merger with Betfair had messed it up. You should really get deposits back as bets were void, e-mail them and tell them you're asking the UKGC to intervene, which you should in this case. You wouldn't have been paid had you won either.

Thanks. I have spoke to paddy power through live chat as they've no email address and they are sayin they will not refund any of my deposits at all. I've also said I will put a complaint in to ukgc and still gettin no reply from paddy power.
 

Jmassie12

Newbie member
When I try to log in to paddy power now it says I've s/e on the 9th June?? Which I reckon they have done as I was joined and played in the 8th June
 

colinsunderland

Experienced Member
webmeister
MM
Right, when PP were not merged with Betfair I opened a dupe account by mistake (had one years back I forgot about) played for 1/2 hour and lost - I then received an e-mail saying I already had an a/c and my deposits were returned and a/c closed.

It seems this is what should have happened to you but somehow the merger with Betfair had messed it up. You should really get deposits back as bets were void, e-mail them and tell them you're asking the UKGC to intervene, which you should in this case. You wouldn't have been paid had you won either.
Even though he used different details?
 

colinsunderland

Experienced Member
webmeister
MM
Maybe there are but it would have raised a flag to look at anyway and certainly more so than an email address.
Which is probably whats happened, he only opened the account 3 days ago. Normally I would say deposits should be refunded but its a bit different if details are changed, an auto system can't be expected to pick that up.
 

Tirilej

Still a Lady
CAG
MM
Which is probably whats happened, he only opened the account 3 days ago. Normally I would say deposits should be refunded but its a bit different if details are changed, an auto system can't be expected to pick that up.
But if he didn't know they were connected? Periods of my life I have moved a lot and like you I use several different emails.
The sad part is people self excluding but continue to play somewhere else.
 

colinsunderland

Experienced Member
webmeister
MM
But if he didn't know they were connected? Periods of my life I have moved a lot and like you I use several different emails.
The sad part is people self excluding but continue to play somewhere else.
Well the very first part of the T&C's state

These companies are wholly owned subsidiaries of Paddy Power Betfair Plc, an Irish company having its registered office at Power Tower, Belfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4 (Ireland), registered at the Companies Registry Office, Ireland, under the number 16956.

So its not exactly hidden, and it also states

4.1.8. you are not currently subject to a self-exclusion from a Paddy Power or Betfair account and neither we nor any other operator has excluded you, from gambling.
 

Tirilej

Still a Lady
CAG
MM
It's silly not reading the rules isn't it? :eek2::p

He will probably not get anything back.
 
Last edited:

ed skull murphy

Trollish behavior - quit the forum
The mutual self exclusion rule was not in force at the beginning of the merger, it must be a fairly recent update of the t&cs.

I agree with dunover, your deposits ought to be returned, because any winnings would probably not have survived the withdrawal audit.
 

adamjames

Newbie member
PABnoaccred
But surely he had no chance of withdrawing so any bets would be unfair.He was going to lose even if he won?
 
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