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Paddy power not refunding deposit

Discussion in 'Online Casinos' started by Jmassie12, Jun 11, 2018.

    Jun 11, 2018
  1. Jmassie12

    Jmassie12 Registered

    Location:
    United Kingdom
    I opened a paddy power account on frid 8th June made several deposits that day totalling £220 then my account got blocked after I spent all the deposits
    Spoke to live chat and they said it's because I am self excluded from sister site betfair which I wasn't even aware were sister sites
    I asked why was I even allowed to open an account with them if this was the e case as other casinos flag it up upon registration he said as my email and home address was different. Well I have just recently moved and he said I should keep the casino informed of change if address but if I'm self excluded from the sister site it meant I can no longer log in there or play so why wouod I need to tell them I moved address? So now I'm fighting to get those deposits back but noone is helping just told me I won't get my money back which I think is unfair as I had no idea the sites were connected
     
  2. Jun 11, 2018
  3. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    if you changed both your email and address, how exactly would you think they would be able to tell you were previously self excluded?
     
  4. Jun 11, 2018
  5. Jmassie12

    Jmassie12 Registered

    Location:
    United Kingdom
    My name and date of birth is the same and my argument is that when I try to register with other casinos they tell me straight away that I can't join for s/e reasons
     
  6. Jun 11, 2018
  7. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Presume you put in same full name and correct DOB? I’d have thought these were better unique identifiers.
     
    snorky510238 likes this.
  8. Jun 11, 2018
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Not really, I expect there are quite a few John Smiths with the same DOB. I know someone else with the same name and DOB as me, and my surname isn't common.
     
  10. Jun 11, 2018
  11. Jmassie12

    Jmassie12 Registered

    Location:
    United Kingdom
    Yes I did use same name same date if birth. I didn't fraudulently try 2 sign up using different details. I moved house recently and I also have new email address as old email was full of junk so only house address and email address had changed
     
  12. Jun 11, 2018
  13. Jmassie12

    Jmassie12 Registered

    Location:
    United Kingdom
    I think that if someone with same name and date of birth flags up as s/e then they should lock your a count until checks are made Not take several deposits then do a check Am I wrong to think this?
     
  14. Jun 11, 2018
  15. AndyP24

    AndyP24 Registered

    Location:
    England
    Ladbrokes did the same to me a couple of years back, according to them if you circumnavigate their 'detection' methods then they don't have to refund you whether changing of details was purposely done to deceive them or legit, how true that is I don't know I never got my money back from them!
     
  16. Jun 11, 2018
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall

    Right, when PP were not merged with Betfair I opened a dupe account by mistake (had one years back I forgot about) played for 1/2 hour and lost - I then received an e-mail saying I already had an a/c and my deposits were returned and a/c closed.

    It seems this is what should have happened to you but somehow the merger with Betfair had messed it up. You should really get deposits back as bets were void, e-mail them and tell them you're asking the UKGC to intervene, which you should in this case. You wouldn't have been paid had you won either.
     
  18. Jun 11, 2018
  19. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Maybe there are but it would have raised a flag to look at anyway and certainly more so than an email address.
     
  20. Jun 11, 2018
  21. Jmassie12

    Jmassie12 Registered

    Location:
    United Kingdom

    Thanks. I have spoke to paddy power through live chat as they've no email address and they are sayin they will not refund any of my deposits at all. I've also said I will put a complaint in to ukgc and still gettin no reply from paddy power.
     
  22. Jun 11, 2018
  23. Jmassie12

    Jmassie12 Registered

    Location:
    United Kingdom
    When I try to log in to paddy power now it says I've s/e on the 9th June?? Which I reckon they have done as I was joined and played in the 8th June
     
  24. Jun 11, 2018
  25. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Even though he used different details?
     
  26. Jun 11, 2018
  27. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Which is probably whats happened, he only opened the account 3 days ago. Normally I would say deposits should be refunded but its a bit different if details are changed, an auto system can't be expected to pick that up.
     
  28. Jun 11, 2018
  29. Jmassie12

    Jmassie12 Registered

    Location:
    United Kingdom
    Can i just pls clarify I'm a "she" not a" he "
     
    colinsunderland likes this.
  30. Jun 11, 2018
  31. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    But if he didn't know they were connected? Periods of my life I have moved a lot and like you I use several different emails.
    The sad part is people self excluding but continue to play somewhere else.
     
    The Viking likes this.
  32. Jun 11, 2018
  33. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Well the very first part of the T&C's state

    These companies are wholly owned subsidiaries of Paddy Power Betfair Plc, an Irish company having its registered office at Power Tower, Belfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4 (Ireland), registered at the Companies Registry Office, Ireland, under the number 16956.

    So its not exactly hidden, and it also states

    4.1.8. you are not currently subject to a self-exclusion from a Paddy Power or Betfair account and neither we nor any other operator has excluded you, from gambling.
     
    Tirilej likes this.
  34. Jun 11, 2018
  35. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    It's silly not reading the rules isn't it? :eek2::p

    He will probably not get anything back.
     
    Last edited: Jun 11, 2018
  36. Jun 11, 2018
  37. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    The mutual self exclusion rule was not in force at the beginning of the merger, it must be a fairly recent update of the t&cs.

    I agree with dunover, your deposits ought to be returned, because any winnings would probably not have survived the withdrawal audit.
     
  38. Jun 11, 2018
  39. adamjames

    adamjames Newbie member PABnoaccred

    Location:
    Uk
    But surely he had no chance of withdrawing so any bets would be unfair.He was going to lose even if he won?
     

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