I have been a member here for some time but am normally shy and prefer to just read what is going on instead of posting my opinion.
This week I have had a problem with a Casino that I have played at for years and is also accredited here. Because I am really upset by it I would love some feedback from players as I really don't know where I stand on this issue.
The Cashier would not accept the bonus code that I was wanting to use. I went to Chat and was advised my account had been blocked from receiving bonuses. The CSR on Chat said "it appears that you have been redeeming a lot of coupons, bonuses and comp redemptions and only depositing small amounts." She did remove the block and allowed me to use a 100% deposit bonus code.
After making several more deposits, some with and some without bonus codes, I received an email from the Casino advising "You continually availed of bonus's that we send out to reward our regular players, but you do not play unless it is bonus advantage play. I must therefore confirm that unless we see a change in your pattern of play i.e. bonus free playing, we will be denying any future bonus's that you try to redeem."
I don't understand where this is coming from. Every bonus coupon has a minimum deposit amount. Some of the bonus codes (100% match offers) are only available once a week while the 25% bonus offers state they are Unlimited.
I have been playing at this Casino for years and my method of depositing, playing etc has not changed. The only thing that has changed is I have been on a bit of a winning streak lately instead of losing like I normally do. When I pointed this out to the CSR I was advised "Since May 1st you have deposited $4929 and your net loss at the games is $2496 however because you have claimed/received $4579 in bonuses on those deposits you are not losing anything at all. You are in fact winning over $2000.
The reason for this is the level of bonuses you claim. We don't mind players claiming some bonuses to supplement their play however that is not what you do. Thus for the above reasons we expect some non bonus play too."
I wonder if I would have received the email trying to bully me into depositing without using Deposit Bonus Codes if I was on a losing streak? As I previously stated, I have played at iNetBet for years and my method of depositing/playing has never been an issue until I hit a bit of a lucky patch.
Could some more knowledgeable players please advise me if this is normal practice? Do all Casinos expect players to deposit without using bonus codes if they are taking advantage of bonuses? The tone of the emails I received from the iNetBet CSR made me feel like I was trying to rip them off or something. It has really made me not want to play there again. Their tone was very accusatory and made me feel like a criminal. Feedback on this would be greatly appreciated.
This week I have had a problem with a Casino that I have played at for years and is also accredited here. Because I am really upset by it I would love some feedback from players as I really don't know where I stand on this issue.
The Cashier would not accept the bonus code that I was wanting to use. I went to Chat and was advised my account had been blocked from receiving bonuses. The CSR on Chat said "it appears that you have been redeeming a lot of coupons, bonuses and comp redemptions and only depositing small amounts." She did remove the block and allowed me to use a 100% deposit bonus code.
After making several more deposits, some with and some without bonus codes, I received an email from the Casino advising "You continually availed of bonus's that we send out to reward our regular players, but you do not play unless it is bonus advantage play. I must therefore confirm that unless we see a change in your pattern of play i.e. bonus free playing, we will be denying any future bonus's that you try to redeem."
I don't understand where this is coming from. Every bonus coupon has a minimum deposit amount. Some of the bonus codes (100% match offers) are only available once a week while the 25% bonus offers state they are Unlimited.
I have been playing at this Casino for years and my method of depositing, playing etc has not changed. The only thing that has changed is I have been on a bit of a winning streak lately instead of losing like I normally do. When I pointed this out to the CSR I was advised "Since May 1st you have deposited $4929 and your net loss at the games is $2496 however because you have claimed/received $4579 in bonuses on those deposits you are not losing anything at all. You are in fact winning over $2000.
The reason for this is the level of bonuses you claim. We don't mind players claiming some bonuses to supplement their play however that is not what you do. Thus for the above reasons we expect some non bonus play too."
I wonder if I would have received the email trying to bully me into depositing without using Deposit Bonus Codes if I was on a losing streak? As I previously stated, I have played at iNetBet for years and my method of depositing/playing has never been an issue until I hit a bit of a lucky patch.
Could some more knowledgeable players please advise me if this is normal practice? Do all Casinos expect players to deposit without using bonus codes if they are taking advantage of bonuses? The tone of the emails I received from the iNetBet CSR made me feel like I was trying to rip them off or something. It has really made me not want to play there again. Their tone was very accusatory and made me feel like a criminal. Feedback on this would be greatly appreciated.
