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Outrageous terms for new casino

Discussion in 'Online Casinos' started by fun4all, Dec 22, 2014.

    Dec 22, 2014
  1. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Hey everyone - saw an ad for a new casino (not going to link it direct but its called spingenie) today so went to have a look.

    Very professional website, all the required licences including a UK one, net ent games, IGT games I mean it looked great! I was about to sign up but thought always read the terms so I checked out the first deposit bonus terms and all looked fine. Then it said at the bottom "general terms apply" so ok I went to read the general terms...

    General terms section C is about bonuses etc so I had a read. It explains all about wagering requirements etc which is fine but then there is this bombshell

    :lolup::lolup: what a joke - I felt like USA players must feel when signing up to some dodgy RTG. What on earth is the point in depositing for that? If I want to play net ent without a bonus I will play GUTS all day every day, the only way this casino is getting tested is for the first deposit bonus and lol no chance now!
     
  2. Dec 22, 2014
  3. Cleveland

    Cleveland Meister Member

    Occupation:
    Professional problem solver
    Location:
    Texas
    Are you sure that WD limit isn't for no deposit bonuses or free bonus money?
     
  4. Dec 22, 2014
  5. fun4all

    fun4all Senior Member

    Occupation:
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    Location:
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    It does state on the free spins part of the sign up the max win on those free spins is £100 so it could very well be like you say. However it is worded in the general terms like ALL bonuses come with max win of £100. I will copy paste more of the section here

     
  6. Dec 22, 2014
  7. Cleveland

    Cleveland Meister Member

    Occupation:
    Professional problem solver
    Location:
    Texas
    I know there are some casinos that have silly max withdrawal limits on deposit bonuses but 100 is so low I'm trying to give the casino the benefit of a doubt (assuming all else looks fine with the casino). I guess the only way to know for sure is to either post the name of the casino and hopefully someone here will know the answer, or contact their rep here (assuming they have one), or contact CS.

    No matter how low the deposit made no deposit bonus should come with a withdrawal limit imho. I know some have it but still, it's like throwing your deposit away. Especially one as low as 100 limit...geez.
     
  8. Dec 22, 2014
  9. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    Name the casino please, so things can (perhaps) be cleared up.
     
  10. Dec 22, 2014
  11. fun4all

    fun4all Senior Member

    Occupation:
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    Location:
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    I already named it in my OP if you have a look, I just declined to link it directly.

    I agree with you that they might have intended it to be for no deposit promotions but at the moment in the general terms they clearly have it applying to deposit bonuses as well. Ridiculous.
     
  12. Dec 22, 2014
  13. fun4all

    fun4all Senior Member

    Occupation:
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    Location:
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    I named it in my OP I don't get why two ppl have asked me to name it when I already did?
     
  14. Dec 22, 2014
  15. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    Ups, sorry, but not easy to find :D
     
    1 person likes this.
  16. Dec 22, 2014
  17. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Outrageous terms for new casino: funds.jpg,Dec 22, 2014

    It seems that it applies to all bonuses. I see Total Gold and Castle Jackpot on operators website, there have been some threads with mixed reviews.
    Bonuses are only for UK players.
     
    1 person likes this.
  18. Dec 22, 2014
  19. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    Seen this casino on facebook.
    They want your card details to give you a free tenner
     
  20. Dec 22, 2014
  21. Cleveland

    Cleveland Meister Member

    Occupation:
    Professional problem solver
    Location:
    Texas
    Um because we misread??
     
  22. Dec 22, 2014
  23. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    SPINGENIE is the name.

    The £100 bonus win limit is either one of two things: The operators are complete a$$wipes and are out to shaft players OR the term is designed to apply to the free tenner ONLY (as is common on all free bonuses) and the SUB is not under the same restriction but the terms haven't been properly checked and edited.

    I believe the latter is the most likely. Simple answer is to e-mail the CS and clarify it before you deposit. If the former is correct run away as fast as possible and DO NOT DEPOSIT there ever!
     
    1 person likes this.
  24. Dec 22, 2014
  25. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    E-mailed the CS more than one hour ago. Up to now no response:rolleyes:
     
    2 people like this.
  26. Dec 22, 2014
  27. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    And now drum roll please

    This is the response to my e-mail:

    Hi Sascha.

    Thanks for getting in touch. To withdraw from Bonus Funds winnings, you must deposit and play through the Welcome Bonus wagering requirements Any winnings from your Welcome Bonus are also subject to a fair-use policy and are capped at a maximum win of £100.

    I hope this resolves your query. If you have any further questions, please do not hesitate to contact me.


    Best Regards,

    XXXX
    Spin Genie Customer Support

    Well, thank you:lolup:
     
    5 people like this.
  28. Dec 22, 2014
  29. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Well what bollox that is! It renders the SUB pointless and unless players read this term and are aware of it, it will lead to a lot of arguments and disappointment for those caught out.
    I can't believe sites have the audacity nowadays for nonsense like this. Either complete incompetents run this site or they have bad intentions toward their players. Steer clear.:(
     
    1 person likes this.
  30. Dec 22, 2014
  31. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    This.

    Can't believe somebody is capable of pulling this stunt. It's probably the roguest term I have ever seen.
    The SUB is 200% up to a 100! I honestly believe no one would even expect it to be capped at that.

    They should at least mention the max cashout in the SUB terms, on the promo page, not hide it in general terms.
    Clear trap, what a bunch of morons.

    I think Max or Bryan should post a Warning.
     
    4 people like this.
  32. Dec 22, 2014
  33. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Im going to try and see whats going on, It does belong to gamingrealms that has castle jackpot and a few other platforms,

    I had no problem with the out fit, I no CJ did drop there Friday bonus from from 100% to 50%
     
    1 person likes this.
  34. Dec 22, 2014
  35. Kadabra

    Kadabra Full Member webmeister

    Occupation:
    webmaster
    Location:
    offline
    My vote for most ridiculous bonus terms ever.
     
    2 people like this.
  36. Dec 22, 2014
  37. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall

    Absolutely. Any reputable site has a direct link to bonus terms within the promo panel for that bonus. It is entrapment for the unwary whom if they win will then be given the 'FU' referral to the terms in the general rules.

    This is why it's so important to go through sites in groups you aren't familiar with with a fine-tooth comb.
     
    1 person likes this.
  38. Dec 22, 2014
  39. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    The thread a few weeks back about totalgold http://www.casinomeister.com/forums/showthread.php?t=64560 Had nothing to do with the realem gamings back than ?

    After seeing in the terms (spingenie) that the free bonus money from spins is caped at 100, I no some one mentioned that they had a reply from help, and in standard terms it states 100 cap, But this cannot be right? Surley not,
     

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