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Ongoing processing problems @ Jackpot Capital - Promised payment date = No money

Discussion in 'America the Beautiful' started by Diane, Nov 9, 2011.

    Nov 9, 2011
  1. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    I requested a wire transfer on 10/20 (Thursday) waited until 10/25 (following Tuesday) for it to be approved and then was told 4-10 business days for it to arrive at my bank.

    During that time I inquired with Live Chat and in PMs to Yasmeen as to the ongoing status as I read about unusual delays from others in the forum. She reassured me to wait until today which is the 10th business day since approval.

    No $$$$$$$:(

    Sent PM to Yasmeen, waiting on response about what to do. This has nothing to do with documents or verification, I have been approved and verified for a long time with their group.

    Just exited from conversation with live chat at JPC;
    ____________________________________________________________________________________

    You are now chatting with 'Alex'

    Alex: Hello and welcome to our live chat service. How may I help you today?

    me: My bank wire approved on 10/25 has not reached my bank. It has been more thn 10 business days. What do I do now?

    Alex: unfortunately there was a technical delay with the transfer between that time

    me: so what does that mean for me? Can you process a check for me instead?

    Alex: please allow 24-48 hr and if has not shown on your account please contact

    Alex: us

    me: I was told to wait 10 business days. That is now up. Now you want another 24-48 hours?? what will happen during that 23-48 hours to impact my payment?

    me: I received a check from Lucky Club last week within 48 hours of approval. Is it just wires that are impacted?

    Alex: unfortunately there was a technical delay with the transfer between that time

    Alex: as we ask that you give it 24-48 hr to show on your bank account

    me: between what timeframe was the problem? Is Yasmeen in for me to speak with her?

    Alex: unfortunately she is not

    me: she contacted me last week to be patient until today AND now its more delays...

    Alex: she should be in in the next 5 hrs

    me: so in 5 hours she will be in the office? What number should I call??

    Alex: Toll Free: 800-571-7009

    mei: all right, thanks I will call back in 5 hours -- even though that is very late at night for me.
    ____________________________________________________________________________________

    I am so tired of this, the only site I can consistently count on to pay me quickly and generally FASTER than expected is Diamond VIP.

    My advice is stick to checks and avoid wire transfers right now. The unknown owners of Lucky Club paid me by check within 48 hours of approval last week, but now this dragged on issue and missed payment dates is very disheartening. If services remain shared between Lucky Club and JPC, why are checks processed quickly and wires a problem without being warned ahead of time.

    I truly *trusted* JPC --- some CM members got personal phone calls or contact, I have had to be the one following up on this missing/delayed withdrawal and I am very tired of it. Yes, Yasmeen answered my PM, but with the response to "be patient" -- now its at least another 24-48 hours and who knows what response that will be. This waiting game sucks, to be candid.

    I don't need the money for bills or to buy groceries, but the fun is fading fast when most every cashout is a worry.

    Sorry for the rant, but I am really disappointed in JPC on this matter.

    Diane
     
    1 person likes this.
  2. Nov 9, 2011
  3. 4 of a kind

    4 of a kind Repeated violations of forum rule 1.16 - troll

    Occupation:
    Trans. Tech
    Location:
    New York
    I'm surprised by your post and your heading. I might expect this from a newbee, but coming from you seems a little off base. You of all people here should understand the risks of delays in the present environment for USA players.

    In your own words in one of your recent posts "My eyes are wide open, I have no delusions that there will be delays".
     
  4. Nov 9, 2011
  5. max1mike

    max1mike Dormant account

    Occupation:
    carpenter
    Location:
    USA
    I'm beginning to think its time to forego online gaming in the US.

    IF you can get a dposit to go through, you are damn lucky if you ever get paid if some magical fairy happens to fall into your lap whilst spinning and you can actually win something.

    trying to get paid seems to be a whole different story...not that I find myself in that position. ever.

    I just blazed $80 at buzznoluck in less than 10 minutes. (maybe thats why theres no winning screenshots posted?) and another $50 at 3dice. (fire can't burn my money away as fast as that place) (but i still love ya 3dices) :)

    on another note, I did manage to reap a huge profit playing ladies night for "practice" at nedplay the other day:D
     
  6. Nov 9, 2011
  7. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Actually - I thought heading was informational as opposed to "I got SCREWED". (which we get a lot of from the newbies)

    But you are correct, (and observant) in that I do keep my eyes open and watch for delays. Posting was triggered because this was first time I had a problem at JPC where payment went beyond their stated terms. They have always delighted me in past.

    I know its risky any time I am gaming online, but wanted to share recent experience with my CM friends.

    Not sure why you think its "a little off base" so perhaps you can clarify.

    Diane
     
  8. Nov 9, 2011
  9. 4 of a kind

    4 of a kind Repeated violations of forum rule 1.16 - troll

    Occupation:
    Trans. Tech
    Location:
    New York

    They asked you to wait 2 more days due to technical difficulties and you posted here before that time even expired. We've been reading posts where several USA players have waited longer then 30 days to get paid, so this should not come has any surprise to you.

    By off base I mean the impression your post presents is a warning towards an accredited casino that would and should be doing the best they can, and based on their reputation here not sure why you would think otherwise and not show more patients.

    I hope your intentions weren't trying to catch the eyes of the rep here hoping for a quicker payment. That would be off base for a member here like yourself with your knowledge and experience.
     
  10. Nov 9, 2011
  11. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    To your first point above ----- others with withdrawals before and I have my processing dates have been paid. Mine was not. JPC paid me quickly in past, now we are beyond all time frames quoted to me by their staff and Yasmeen personally. "Surprise is not the word --- disappointment is. Prior PM from Yasmeen assured me funds would arrive by 10/8 at the latest. That didn't happen.

    To your second point above ------ it was an INFORMATIONAL post, not a warning. Although I concede it would appear that way. However that was not my particular intention. It was sharing info on my experience with CM members.

    To your final point ---- It was not intended to be blackmail. I already sent a PM to Yasmeen, so no I was not trying to leverage a post at CM to gain an advantage at the site.

    Diane
     
  12. Nov 9, 2011
  13. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    JPC update ------ Connected with Yasmeen - feel better

    Good morning CM friends,

    Below is my chat with Yasmeen this morning. She has acknowledged problems with bank and processors for wires. Check is going to be issued today and should arrive Friday - Monday timetable.

    I think part of the big frustration is when the promised deadline passes and Live Chat - only has canned scripts to refer to in dealing with customer inquiries. Time zone differences don't help either....
    I feel better now.........so sharing with my friends who might also be waiting. Contact Yasmeen and ask for check in lieu of problems with processors and wires/ACH.

    FWIW -- I will post again once check has actually arrived.

    Diane

    ____________________________________________________________________________________

    You are now chatting with 'Yasmeen'
    Yasmeen: Hi there, let me check quickly

    me: Hi Yasmeen, thanks for coming on

    Yasmeen: No problem Can we resend you the $1,000 payout via check? It was done on 25 October, and we are awaiting response from our bank

    me: absolutely ---- checks are fast based on what I saw at Lucky Club last week

    Yasmeen: but we don't want you our customers to have to wait any longer

    me: that would be awesome if you could issue check today. THis delay is so unlike your usual great service

    Yasmeen: I know, but we are depending on others for these services and sometimes our hands our tied

    me: but if you use check method, you have much greater control on payout process?

    Yasmeen: Yes, of course, which is why we aren't waiting on the bank's response when it comes to your payout from 25 October. I have just issued a check to your account for $1,000.It will be processed today and you will receive a confirmation e-mail

    me: that will be great, last night live chat was not very helpful. Just got the standard line of "wait 24-48 hours and then contact us". I was so afraid this was going to drag on and on...

    Yasmeen: Well, the payments department is only available at certain times and our 24 hour support
    cannot answer each payout query. However Diane, I am pleased to inform you that your check is to be processed shortly. You should receive it, by Monday for the latest. Hopefully Friday

    me: It was frustrating based on getting what appeared to be generic responses last night. I feel so much better today since I connected with you. Based on last weeks w/d from Lucky Club, it only took 48 hours from processing to arrival. So Friday is great or they also deliver on Saturdays.

    Yasmeen: Ok Diane, can I help you with anything else?

    me:: I appreciate your helping me ---- I didn't know where else to turn. NO that's it, I will watch for truck to deliver. TYVM

    Yasmeen: You're welcome. Thank you for chatting. Good-bye. Enjoy playing in the casino!

    me: ty, I will resume play as soon as check arrives and I have those funds.
    ___________________________________________________________________________________

    FWIW

    Diane
     
  14. Nov 12, 2011
  15. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Resolved ---- Payment arrived today via check

    I promised I would post the resolution of this.

    We are now there. Check arrived today via Fedex.

    @Yasmeen, thank you.


    Diane
     
    8 people like this.
  16. Nov 12, 2011
  17. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    I'm glad you got paid Diane. :D :thumbsup:


    Wish I had a cashout on the way but I think it's time to hang it up with that group as I've had very little luck. Money sucking hole for me. :(
     
    1 person likes this.
  18. Nov 12, 2011
  19. weplant

    weplant Meister Member

    Occupation:
    own nursery
    Location:
    napa, ca
    Glad you got paid Diane..I know JC was always one of the fast ones to pay and felt safe playing there..
    Although I must say the only one I totally trust is 3Dice;)
     
    1 person likes this.
  20. Nov 12, 2011
  21. tempestcayla

    tempestcayla Non-Gambler

    Occupation:
    Respiratory Therapist & College Instructor
    Location:
    Oregon

    Hi Diane,
    Its always great to see the final outcome and a positive one to boot! Thank you for filling us in!
     
  22. Nov 12, 2011
  23. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    Hi Diane,

    When receiving a check from A JC payout, I think you posted before that you have to sign for it. Could you verify that fact for me please?

    Thanks,
    Christine
     
  24. Nov 12, 2011
  25. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Lucky Club last week and JPC this week both came by FedEx and did NOT require a signature. They just handed it over to me. But I am not sure what happens if you are not home.

    I recall having to go to UPS one time to pick it up/sign for it ---- but don't recall which site that was for.

    Diane
     
    2 people like this.
  26. Nov 12, 2011
  27. kauphy

    kauphy Meister Member

    Occupation:
    mom
    Location:
    az
    all the ones i,ve gotten from jc i,ve had to sign for.

    diane i have sent you a pm you really need to have a look at it thank you.
     
    1 person likes this.
  28. Nov 12, 2011
  29. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    I wouldn't trust a word JPC says right now. They do not do what they say they will do.
     
  30. Nov 12, 2011
  31. Diane

    Diane Ueber Meister PABnoaccred

    Occupation:
    Consultant - HR
    Location:
    WI
    Thanks, just got it. Appreciate you taking the time to write me.

    Diane
     
  32. Nov 13, 2011
  33. casinoboy2k

    casinoboy2k Dormant account

    Occupation:
    Filmmaker/Composer/Songwriter
    Location:
    las vegas, nv
    Thanks Diane

    For keeping us posted on the fine details of this. I have actually stopped playing at all casinos for awhile now. I'm looking pretty closely at Jackpot Capital because they seem to pay people without alot of drama, runaround or excuses. Good Luck to you!
     
  34. Nov 13, 2011
  35. takethemoney

    takethemoney Banned User - Chargebacks at Slotastic

    Location:
    Washington
    I would rethink that if I were you. They promised me a Money Gram payment to be due last Thursday. They did not pay as promised and gave me a date of Thursday of next week. They do make excuses and I have had drama.
     
  36. Nov 13, 2011
  37. sandykauf

    sandykauf Banned User - violation of posting rules 1.1, 1.6,

    Occupation:
    store owner
    Location:
    fort washington
    Jpc was probably glad to hear you would resume playing after you got paid...big chance they'll get that 1k back. Maybe take a break and go shopping instead or use the money and have dinner with friends. It would be a lot more fun than constantly worrying if you're gonna get your money from an online casino.
     
  38. Nov 14, 2011
  39. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    For the record folks......

    Jackpot Capital and Slotastic came through. I received my payouts today from both establishments (seperate checks) via a major courier. I did have to sign for the shipments. :thumbsup:
     
    2 people like this.

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