socrates
Dormant account
- Joined
- Feb 2, 2008
- Location
- Germany/United Kingdom
Dear Casinomeister Members,
I hope you can help me, as I have been mistreated, given conflicting information, denied all my deposit and bonus, and experienced very suspicious behaviour from Golden Casino.
I recently took part in their "Triple the Madness" promotion which ran over three days; with seperate deposit bonusses available on each day. I looked at their terms and conditions before and after playing and it clearly stated that "let them ride" a poker variant was an eligible game. (I even have an email,
they sent me saying so - dated)
However on the third day, they changed these terms and now all the bonusses that I have already completed (before the change) have been denied. If they can change their terms; half way through they should suitably inform their players, but cannot do it afterwards and then claim all of the wagering and bonusses void so far (retroactively).
This is not the only problem; whilst I was playing I was able to check my WR, and could see everytime it decreasing clearly showing that I was playing an eligible game. If this had not been the case I would have stopped and asked, or played something different, or pehaps then requested a withdrawl forfeiting the bonus.
For the third bonus, I didnt have time to finish it off and then requested it be removed from my account (forfeited), but live chat informed me that I could not withdraw any of my money (deposit or bonus) until the WR had been met.
I have checked the terms and conditions before and afterwards and it clearly states that I can do this, I just have to forfeit the bonus and any winnings I had gained. If I was informed of this fact I would not have played on further.
After I had according to their casino software finished the WR I withdrew my money and in a few minutes time they requested a re-verification of my account. I had to send off recent ID documentation even though I have already done so before; this also seemed quite odd.
After this I received an email accusing me of playing Video Poker and blackjack (not the case) and that I had to wager everything a fresh before I could withdraw any of my money. I never played these games; only let them ride.
There is no way I will do this, as I have wagered an awful lot of money which according to the terms and conditions then, was legitimate, and according to their software I was also playing an eligible game. As you can see I was given conflicting advice causing me to do things which now are shown to be non-eligible and of course very costly.
I also have spoken to a friend of mine who hadn't even taken part in the bonus and yet was told he still can't withdraw his money either, for the same reasons. I am very worried and disgusted by golden casino, and hoping I can at least get some of my money back. I have never encounted anything like this or as suspicious with any online casino. It seems to me they were simply setting me up in order to take my deposit, make me wager on a game which they would afterwards deem uneligible and refuse my money.
I hope you can help and I've already directed my friend to post on this site too. If any one else has similar experiences of ideas please please post.
I hope you can help me, as I have been mistreated, given conflicting information, denied all my deposit and bonus, and experienced very suspicious behaviour from Golden Casino.
I recently took part in their "Triple the Madness" promotion which ran over three days; with seperate deposit bonusses available on each day. I looked at their terms and conditions before and after playing and it clearly stated that "let them ride" a poker variant was an eligible game. (I even have an email,
they sent me saying so - dated)
However on the third day, they changed these terms and now all the bonusses that I have already completed (before the change) have been denied. If they can change their terms; half way through they should suitably inform their players, but cannot do it afterwards and then claim all of the wagering and bonusses void so far (retroactively).
This is not the only problem; whilst I was playing I was able to check my WR, and could see everytime it decreasing clearly showing that I was playing an eligible game. If this had not been the case I would have stopped and asked, or played something different, or pehaps then requested a withdrawl forfeiting the bonus.
For the third bonus, I didnt have time to finish it off and then requested it be removed from my account (forfeited), but live chat informed me that I could not withdraw any of my money (deposit or bonus) until the WR had been met.
I have checked the terms and conditions before and afterwards and it clearly states that I can do this, I just have to forfeit the bonus and any winnings I had gained. If I was informed of this fact I would not have played on further.
After I had according to their casino software finished the WR I withdrew my money and in a few minutes time they requested a re-verification of my account. I had to send off recent ID documentation even though I have already done so before; this also seemed quite odd.
After this I received an email accusing me of playing Video Poker and blackjack (not the case) and that I had to wager everything a fresh before I could withdraw any of my money. I never played these games; only let them ride.
There is no way I will do this, as I have wagered an awful lot of money which according to the terms and conditions then, was legitimate, and according to their software I was also playing an eligible game. As you can see I was given conflicting advice causing me to do things which now are shown to be non-eligible and of course very costly.
I also have spoken to a friend of mine who hadn't even taken part in the bonus and yet was told he still can't withdraw his money either, for the same reasons. I am very worried and disgusted by golden casino, and hoping I can at least get some of my money back. I have never encounted anything like this or as suspicious with any online casino. It seems to me they were simply setting me up in order to take my deposit, make me wager on a game which they would afterwards deem uneligible and refuse my money.
I hope you can help and I've already directed my friend to post on this site too. If any one else has similar experiences of ideas please please post.