Ninewin, Any advice?

[Disconet]

Good evening all.
I was wondering if anyone had any experience with an online casino - Nine Win. Recently signed up over the past week or so and deposited perhaps 10-15K.
Had a major win at CT and live BJ my balance is sitting on 6 figures. There was an online verification with DL which I uploaded and requested a withdrawal (3K daily limit). Was wondering if anyone had issues with payouts or any dealings with this casino at all? As you can imagine I’m somewhat in limbo just hoping it all goes smoothly.

 

[paul7388]

Might as well be the one to break the bad news.


Taking a guess you are probably on Gamstop and hence the reason you played there.

Anyway if you had won a small amount you might have got paid. But think you have no chance in hell of getting paid a 6 figure sum from them.

 

[Disconet]

Ive been able to withdraw in excess of 200K from another Curacao licensed casino before with no issues, it will be good to hear from someone who has used Nine Win previously to see their experiences.

 

[jasonuk]

I have to agree with Paul here.

I recall a discussion about them in February, and they were aggressively targeting people including those on self-exclusion programs (although back then it appeared to be an affiliate harvesting site, rather than another 1668JAZ site as it is now). So clearly ethics are already a big question mark.

Another member recently flagged up being owed 24k and having their account closed - they submitted a PAB at the end of May, but doesn't appear to have been any resolution to date.

So the PAB route is available, @maxd has mentioned they've had some successes - but also some failures. For the amount in question, I expect considerable pushback from such an operator.

 

[maxd]

@Disconet , I'm sorry to say that Paul and Jason have pretty much nailed it: Ninewin is unpredictable and unreliable at the best of times and when you start talking 6 figures or so you can expect a very difficult ride. We've got a number of outstanding cases against them now and they've flatly refused to cooperate on any of them.

The good news -- if we're calling it that -- is that they do on occasion settle an issue with a player directly, meaning we receive the player's details through our Player Arbitration service which we pass on to Ninewin and they do as they see fit which might include paying the player. You're welcome to follow that path if you like, we'd be happy to do what we can for you.

Regards,
Max Drayman
Head of Dispute Arbitration & Player Complaints (PABs)

 

[Disconet]

You guys were correct. No withdrawals after full verification, account closed, this casino needs to be added to the rogue list asap. Account locked and lesson learned.

 

[maxd]

... this casino needs to be added to the rogue list asap ...

I tend to agree. The cases are piling up, the casino isn't listening or talking to anyone, and player's money is being taken without reason or recourse. Not cool.

- Max

 

[SlotsGuy]

You guys were correct. No withdrawals after full verification, account closed, this casino needs to be added to the rogue list asap. Account locked and lesson learned.

Just make life easy for yourself begin a Visa/Mastercard chargeback with your bank and let them know they're unlicensed and committing a criminal offence by taking transactions without a licence. Including pirated gaming software, and that the games played differently with strange error codes appearing on-screen...In essence you got scammed. Also mention that they don't respond to emails from you.

Claim back every deposit you've made. Visa/Mastercard generally will always take the side of the consumer especially if the website is run by a group of unlicensed criminals, maybe find some gambling legislation breach sections to add in your claim. It's like buying branded clothing and realising you've purchased fake gear.... It will only take 5 minutes of your time.

 

[jasonuk]

Just make life easy for yourself begin a Visa/Mastercard chargeback with your bank and let them know they're unlicensed and committing a criminal offence by taking transactions without a licence. Including pirated gaming software, and that the games played differently with strange error codes appearing on-screen...In essence you got scammed. Also mention that they don't respond to emails from you.

Not the first time I've said this recently - I wouldn't fight payment fraud with payment fraud.

They do claim to have a license - just not a UKGC one. There is no inference of pirated games, so why start lying about what happened and potentially make a rod for your own back.

If the deposits were direct from a debit card (or worse, a credit card), then those payments are likely to have fraudulent merchant codes on (e.g. a flower shop in Turkey). Even if you've approved the transaction, that is a reason to challenge it - because it's a breach of the VISA/MC merchant terms, and likely to count as payment fraud (particularly with the other half of the story that they've stolen your winnings).

Mileage will vary with e-wallets, and options are going to be very limited in cryptoland.

As always, chargebacks should be considered a last resort - because the casino will close all lines of communication at that point.

 

[Webzcas]

I agree 100% with Jasonuk's comments. I would also add, be extremely careful when deciding to play at a non UKGC licensed online casino and then using Visa or Mastercard as your method of deposit.

As JasonUK states in his post, payments taken from debit or credit card will more than likely use fraudulent merchant codes - this in itself is not good. But also I would be extremely wary that my card details may end up getting cloned. Not saying this is the operators doing, far from it.

If you are going to play 'offshore', has to be crypto all the way.

 

[justdoit]

all non scam casino you cant use UK bank card, only scam casino will let you use bank card by charger you from shops in Africa Asia etc

 

[jasonuk]

It's a simplification but it's probably not far from the truth either. Sites that want longevity don't need the hassle of card payments, they've seen it all play out 5-15 years ago, they know they can take crypto without any real hassle and as an added "bonus" there is less comeback from the player.

Those that run a network of fraudulent VISA or MC accounts are clearly looking to maximise their catch (hence why they target people on self-exclusion programs, the deluge of spam emails and texts etc) - by making the process of depositing as easy as possible, and worrying about any blowback later.

One of the trade-offs with the latest security protocols is that it allows a merchant (whether legit or rogue) to get the money out of the system faster. So in that case it becomes possible that the money is gone before VISA/MC realise payment fraud is going on - the rogue casino moves on to their next fraudulent merchant account and dumps the blowback on the previous rogue merchant. Similarly why the banks push back more because they can be liable now instead of the merchant.

 

[justdoit]

lot of UK streamer they pushing Goldenbet casino they accept UK bank card payment, so avoid all cost this casino

GoldenBet, 9 complaints in 6 months, 35000 in unpaid winnings - Casinomeister Forum

 

[vimto182]

Can’t seem to log in on 777ninewin, withdrawal was in process and now can’t see anything. The amount was £550 to withdraw for my first time and even that not been paid. Gutted

 

[vimto182]

The withdrawal came through after my email to them! Please remove my last post if possible. No issues with the website, got paranoid with other comments and issues logging in.

 

[john277]

Good evening all.
I was wondering if anyone had any experience with an online casino - Nine Win. Recently signed up over the past week or so and deposited perhaps 10-15K.
Had a major win at CT and live BJ my balance is sitting on 6 figures. There was an online verification with DL which I uploaded and requested a withdrawal (3K daily limit). Was wondering if anyone had issues with payouts or any dealings with this casino at all? As you can imagine I’m somewhat in limbo just hoping it all goes smoothly.

Hi mate just wondering if you have been paid out?

 

[john277]

Good evening all.
I was wondering if anyone had any experience with an online casino - Nine Win. Recently signed up over the past week or so and deposited perhaps 10-15K.
Had a major win at CT and live BJ my balance is sitting on 6 figures. There was an online verification with DL which I uploaded and requested a withdrawal (3K daily limit). Was wondering if anyone had issues with payouts or any dealings with this casino at all? As you can imagine I’m somewhat in limbo just hoping it all goes smoothly.

Hi mate I hope you can put my mind at ease?!
Did you managed to get paid out??

 

[jasonuk]

Hi mate I hope you can put my mind at ease?!
Did you managed to get paid out??

They mentioned in July that their account was closed and the balance confiscated. They have visited the forum since and haven't posted any further updates so I fear that may be the end of the story.

Given the reports have been piling up - either they're intentionally stealing money from players, or they're insolvent and can't afford to pay big winners. Either way, run away very quickly from such operations.

 

[john277]

Good evening all.
I was wondering if anyone had any experience with an online casino - Nine Win. Recently signed up over the past week or so and deposited perhaps 10-15K.
Had a major win at CT and live BJ my balance is sitting on 6 figures. There was an online verification with DL which I uploaded and requested a withdrawal (3K daily limit). Was wondering if anyone had issues with payouts or any dealings with this casino at all? As you can imagine I’m somewhat in limbo just hoping it all goes smoothly.

Hi mate I hope you can put my mind at ease?!
Did you managed to get paid out

They mentioned in July that their account was closed and the balance confiscated. They have visited the forum since and haven't posted any further updates so I fear that may be the end of the story.

Given the reports have been piling up - either they're intentionally stealing money from players, or they're insolvent and can't afford to pay big winners. Either way, run away very quickly from such operations.

Well thanks for the reply

 

[X-Raided]

Plus that casino has his full details including his DL, since he mentioned that he's fully verified there. This casino sounds like it's being ran by some really bad actors. ufff, not good.

 

[uktomtom]

Just make life easy for yourself begin a Visa/Mastercard chargeback with your bank and let them know they're unlicensed and committing a criminal offence by taking transactions without a licence. Including pirated gaming software, and that the games played differently with strange error codes appearing on-screen...In essence you got scammed. Also mention that they don't respond to emails from you.

Claim back every deposit you've made. Visa/Mastercard generally will always take the side of the consumer especially if the website is run by a group of unlicensed criminals, maybe find some gambling legislation breach sections to add in your claim. It's like buying branded clothing and realising you've purchased fake gear.... It will only take 5 minutes of your time.

this sounds perfect and I could actually get my money back it would change my life but I’ve no idea about that kind of thing and reckon I’d do it wrong or mess it up. Any advise or would you maybe guide me through it?

 

[jasonuk]

this sounds perfect and I could actually get my money back it would change my life but I’ve no idea about that kind of thing and reckon I’d do it wrong or mess it up. Any advise or would you maybe guide me through it?

I probably wouldn't ask them to guide you because their advice strays into payment fraud. Not only against the forum rules, but potentially a criminal offense.

The reason for the chargeback is important here - are they refusing to pay out a valid withdrawal (which is breach of contract), or have you lost the money "fair and square" and are trying to claw it back after the fact? The former is a legitimate reason, the latter is not.

You can speak to your bank and attempt a chargeback - your bank will likely have a guide for it on their website. Highlight that they are not licensed in the UK, highlight any transactions that are "masked" (e.g. your casino deposits appear as retail goods from another country) and if they are refusing to process withdrawals you can mention that to.

But importantly, do not lie! The bank can - if they want to - verify all this information (including against prior claims from other customers) and any fabrications can do serious damage to your claim.

Under modern VISA rules, the liability may have already shifted to your bank - so in that case it's not you versus the rogue casino anymore, but you versus the bank... and the bank may be much more willing to fight back.