KIMBERLEY666
Dormant account
- Joined
- Jun 24, 2008
- Location
- Near Birminham UK
Hi Guys
This is my first post, sorry that it has to be a complaint. Its hard to know where to start, so please bear with me.
Back in January I joined a well know and respected casino, I deposited 100 and received a 100 bonus (this is not a bonus complaint by the way) I played and did quite well and finished with a balance of 260. I tranfered that 260 back to the Sportsbook. A week of so later I played again. I transfered 30 from the Sportsbook to the casino and received at 25 monthly bonus. At this point I had 230 in the Sportsbook and 30 in the casino. Again I played and did quite well, finishing with a casino balance of 88 including the 25 bonus.
This is where it all started to go wrong, I attempted to transfere the 88 back to the sportsbook. And the money just vanished. My casino balance now showed 0 and my Sportsbook balance showed the same 230
For the last 5 months I have been emailing support trying to get them to sort this out, I have sent them scans showing clearly that there was 88 in my casino account, and asking them what has happened to it. They seem to be completely incompident, or just to lazy to chect it out. They keep insisting that no tansaction took play between the Casino and the Sportsbook for a 88 transfere. Hell I know that already, thats the problem. They never answer the simple question of where the money that was in my casino account has gone.
I only ever made 1 deposit, I never made a withdrawal, and I only played twice in the casino, how hard can it be to do a audit of my account.
Im at my wits end, what more can I do, when no-one at this casino seems to have a braincell between them
I could post the screenshots of my casino account dated 21st January, clearly showing the 88 balance, and my account statement now showinng a zero casino balance, plus other statements proving that no withdrawal has ever been made and no further play has taken place to lose the 88 if that would help/is alowed.
Just dont know what to do next. Thanks for reading this.
This is my first post, sorry that it has to be a complaint. Its hard to know where to start, so please bear with me.
Back in January I joined a well know and respected casino, I deposited 100 and received a 100 bonus (this is not a bonus complaint by the way) I played and did quite well and finished with a balance of 260. I tranfered that 260 back to the Sportsbook. A week of so later I played again. I transfered 30 from the Sportsbook to the casino and received at 25 monthly bonus. At this point I had 230 in the Sportsbook and 30 in the casino. Again I played and did quite well, finishing with a casino balance of 88 including the 25 bonus.
This is where it all started to go wrong, I attempted to transfere the 88 back to the sportsbook. And the money just vanished. My casino balance now showed 0 and my Sportsbook balance showed the same 230
For the last 5 months I have been emailing support trying to get them to sort this out, I have sent them scans showing clearly that there was 88 in my casino account, and asking them what has happened to it. They seem to be completely incompident, or just to lazy to chect it out. They keep insisting that no tansaction took play between the Casino and the Sportsbook for a 88 transfere. Hell I know that already, thats the problem. They never answer the simple question of where the money that was in my casino account has gone.
I only ever made 1 deposit, I never made a withdrawal, and I only played twice in the casino, how hard can it be to do a audit of my account.
Im at my wits end, what more can I do, when no-one at this casino seems to have a braincell between them
I could post the screenshots of my casino account dated 21st January, clearly showing the 88 balance, and my account statement now showinng a zero casino balance, plus other statements proving that no withdrawal has ever been made and no further play has taken place to lose the 88 if that would help/is alowed.
Just dont know what to do next. Thanks for reading this.
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