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Newyorkcasino (cpays) knows how NOT to treat a customer

Discussion in 'Casino Complaints - Non-Bonus Issues' started by kavaman, Mar 16, 2008.

    Mar 16, 2008
  1. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    1. These guys sent me a promotional offer 50% up to 250$, account specific which included my account number.
    2. I deposited trough neteller, and after the bonus was not automatic asked what is up. They said that they are SORRY they cannot credit the bonus because my account was flagged for some reason.
    3. Ok now. Flagged. If im so flagged why do they send me a promotional email to this about 3-4 years old account.
    4. I play some WITHOUT the bonus, and withdraw 205$, 5$ more then i had deposited.
    5. I make a withdrawal and they inform me that it will take 4-5 days to pay me the withdrawal.
    6. I am asked documents (for some reason my many years old documents were not fine with them.)
    7. Now it gets funny, they want to pay my withdrawal trough bank draft, the option that i would really not want, because in finland the banks do not treat foreign checks well. 20 per check for redeeming, and the banks here just do not like checks (even a wire would have been ok). I requested it trough neteller.
     
  2. Mar 18, 2008
  3. casinopotato

    casinopotato Dormant account

    Occupation:
    Webmaster
    Location:
    Mexico
    They must have done their research on Finland to decide to send the draft.
     
  4. Mar 18, 2008
  5. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Lol. I guess so. Reversed the cashin back to my account before they sent it. I guess there is no choice for me then to try and win more, because check is really no option for me.

    -kavaman
     

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