Newbie but wish I wasn't !

[Budgie666]

Good evening I'm your latest Newbie and wish I had found your site earlier . This might sound like a rant which it probably is . Where do I start .... Last month I played on a site which was new to me . Atlantic club casino . I took up their bonus offer and won a considerable amount .after playing through the wagering requirements I ended up with just over €2500 . I requested a withdrawal but they refused on the grounds of irregular play ie going over the 30% wagering !! I was both amazed and disgusted but could do nothing about it according to them . Only a few days ago I received an email from slots500 offering me a bonus which again I took and had a win of over €6000 . I made over 4000 spins to meet all the wagering requirements and made a withdrawal request of €5000 . I still had some left as they only allow one €5000 withdrawal per month . With the money I had left I had about 20 spin on roulette thinking it was OK as I had reached all the wagering requirements before hand ensuring I did not once go over the 30% mark . Found out today they have refused to pay me and cancelled my winnings due once again to irregular play because of the few spins on roulette . I truly believed the 30% was only valid during play through of wagering requirements . I did speak to a manager and said to him surely they never pay anyone them because most folk I know if they have a win they increase the stakes so surely most would always go over the 30% . I'm annoyed as I was so careful not to go over and played over 4000 spins . I tried to explain to them that they can see the hours I spent ensuring I didn't go over and honestly thought once I had met the wagering requirements I could wager a bit more . I'm a member of numerous sites and have never come across this 30% rule before . Your initial deposit would have to be very large indeed if you were never to go above the 30% . So that's over €7500 they have taken away from me in two months which I think is terrible . Is there any course of action I can take .

 

[DANB9191]

Hi, welcome to Casino Meister

I think we may need a "Welcome With A Complaint" and "Welcome With Reccomendations" section on this forum

 

[Budgie666]

Thanks for the welcome and yes that could be a good idea . You must admit it is quite a good introduction. I have had a browse and to be honest am surprised at the number of sites both available and ones which are best to avoid . It's quite shameful to think some of these sites are getting away with some of the strokes they are pulling

 

[dobbul]

Good evening I'm your latest Newbie and wish I had found your site earlier . This might sound like a rant which it probably is . Where do I start .... Last month I played on a site which was new to me . Atlantic club casino . I took up their bonus offer and won a considerable amount .after playing through the wagering requirements I ended up with just over €2500 . I requested a withdrawal but they refused on the grounds of irregular play ie going over the 30% wagering !! I was both amazed and disgusted but could do nothing about it according to them . Only a few days ago I received an email from slots500 offering me a bonus which again I took and had a win of over €6000 . I made over 4000 spins to meet all the wagering requirements and made a withdrawal request of €5000 . I still had some left as they only allow one €5000 withdrawal per month . With the money I had left I had about 20 spin on roulette thinking it was OK as I had reached all the wagering requirements before hand ensuring I did not once go over the 30% mark . Found out today they have refused to pay me and cancelled my winnings due once again to irregular play because of the few spins on roulette . I truly believed the 30% was only valid during play through of wagering requirements . I did speak to a manager and said to him surely they never pay anyone them because most folk I know if they have a win they increase the stakes so surely most would always go over the 30% . I'm annoyed as I was so careful not to go over and played over 4000 spins . I tried to explain to them that they can see the hours I spent ensuring I didn't go over and honestly thought once I had met the wagering requirements I could wager a bit more . I'm a member of numerous sites and have never come across this 30% rule before . Your initial deposit would have to be very large indeed if you were never to go above the 30% . So that's over €7500 they have taken away from me in two months which I think is terrible . Is there any course of action I can take .

Good example/reason to play only at Accredited Casinos' and/or do a fair bit of research into the casino before playing or depositing; and of course, always read T's&C's. Welcome to CM

 

[Jono777]

A warm welcome

Sorry but I can't digest posts like these - Makes me head buzz and eyes ache lol, please use this next time.

 

[Budgie666]

Daft thing is I did read the terms and conditions especially after the first hit but I obviously understood them wrong as I thought the 30% was only valid whilst playing through the wagering requirements . I've never heard of anyone always keeping their bets below 30% of the original deposits . It's madness

 

[KasinoKing]

Daft thing is I did read the terms and conditions especially after the first hit but I obviously understood them wrong as I thought the 30% was only valid whilst playing through the wagering requirements . I've never heard of anyone always keeping their bets below 30% of the original deposits . It's madness

Welcome to the CRAZY world of online casino T&Cs... and to the forum, of course!

We all make mistakes - that's how we learn (sometimes the VERY expensive way).

You could consider doing a "Pitch-A-Bitch", but it sounds like you DID break the casino's terms, so that may be fruitless...

Pitch-A-Bitch is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
Before you start, make sure the casino in question is NOT in the Rogue Pit or on the No Can Do list.
To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

Good luck for the future...
KK

 

[Tirilej]

Both those casinos belongs to Affpower groups of casinos.

They cheat players and software providers like Netent.

They are known to not be fair!

They are rogue!

 

[Tirilej]

I was a little tired when responding last night so I thought I would add a little information for you.

These two casinos you played on Slots500 and Atlanticcasinoclub belongs to a group of casinos that was exposed just a couple of months ago for using fake games from Netent. You can read about it here https://www.casinomeister.com/forums/threads/affpower-casinos-ripped-off-netent-games.73360/?t=73360

I suppose you got tricked in by them offering you a bonus of 400%.
I would say avoid all casinos that are offering such a high bonus because they are often Rouge and are stealing the players money with all kind of rules they can come up with.

 

[Harry_BKK]

I might add they have a max. withdrawal of 10 x deposit when you are using a bonus. So that might have reduced the withdrawal anyway.

But concur with "Tirilej", stay away from this group.

 

[Budgie666]

I might add they have a max. withdrawal of 10 x deposit when you are using a bonus. So that might have reduced the withdrawal anyway.

But concur with "Tirilej", stay away from this group.

Yes I do believe they would have found a way not to pay me no matter what . I will certainly stay away from now on

 

[lomakin]

A warm welcome

Sorry but I can't digest posts like these - Makes me head buzz and eyes ache lol, please use this next time.

View attachment 68241

Yeeeeeeees )) My eyes say "OMG" : D