New verification rules (May 2019)

socks80

Registered
Joined
Jul 24, 2019
Location
UK
Hi, new to this but I just wondered if anyone knows what’s changed with the new rules on how online casinos verify a customer’s identity. I was a bit nervous of this as I’ve moved house a lot lately, I’m not on the electoral roll and even Gamstop were unable to register me as they couldn’t verify my identity, yet I’ve recently been able to sign up and play at 2 different casinos without having been asked for any form of ID. Has anything even changed? Thanks in advance for any enlightenment offered
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Yes its changed. So, before you can deposit any funds they need to age verify you. They have a variety of means for this but most normally do this electronically at the same time as step 2(below). Once age verified you will not be able to bet until they have confirmed your identity, at a minimum this is Name, Address and DOB. If they cannot do this electronically they ask for Docs and you need to send an ID doc and proof of address plus anything else they may need such as pics of the payment card/statement. After that you can gamble.

As said, if they can do all this electronically with a credit reference agency or other then they will so you might not be aware. As said before on here, a handful of casinos just simply don't follow the rules and then ask for docs on withdrawal/halt account at that stage.

Wouldn't like to name and shame...oh..actually I would.

Winstar Casino
888

Some miss basic checks on ID as well and just verify whatever you send them. Will name these in due course but they have cases against them which are ongoing at this stage.
 

socks80

Registered
Joined
Jul 24, 2019
Location
UK
Ha yes I imagine it’s kind of an inconvenience for some casinos which just want to see the deposits coming in.. I’ve signed up for 2, what I thought would be kind of big players as far as online casinos go and therefore I assumed pretty well regulated. But they never asked me for docs and I don’t know how on earth they managed to verify me electronically when I’m not on the electoral roll and have moved around so much lately even my bank couldn’t find me...
 

TravellingRecluse

Full Member
PABnononaccred
Joined
Mar 12, 2019
Location
Nottingham
I also have an ongoing issue with a relatively new UK licensed casino.

They claim to have verified me automatically yet still then asked for paper docs (after I had already gambled and had a withdrawal denied) Passport, bank statement etc. They claim they needed these to confirm to AML checks after 1 deposit of £150, laughable.

Then once verified they denied me a withdrawal as I was then subject to “additional checks”. £200 when they had already paid out a £1000 withdrawal.

I had reached maybe £2k in deposits by that point but still seems low for AML?

I am of the unstanding that once an account is verified they are not allowed to withhold a withdrawal even if any additional documentation/checks are required. They don’t seem to understand this.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
I also have an ongoing issue with a relatively new UK licensed casino.

They claim to have verified me automatically yet still then asked for paper docs (after I had already gambled and had a withdrawal denied) Passport, bank statement etc. They claim they needed these to confirm to AML checks after 1 deposit of £150, laughable.

Then once verified they denied me a withdrawal as I was then subject to “additional checks”. £200 when they had already paid out a £1000 withdrawal.

I had reached maybe £2k in deposits by that point but still seems low for AML?

I am of the unstanding that once an account is verified they are not allowed to withhold a withdrawal even if any additional documentation/checks are required. They don’t seem to understand this.

If they don't clearly state the need for further docs then you can tell them to ram it unless its genuine AML, like copies of the card/bank statement. They shouldn't be asking for any ID or anything after they have verified you.
 

TravellingRecluse

Full Member
PABnononaccred
Joined
Mar 12, 2019
Location
Nottingham
If they don't clearly state the need for further docs then you can tell them to ram it unless its genuine AML, like copies of the card/bank statement. They shouldn't be asking for any ID or anything after they have verified you.

This is what I’m trying to say to them.

I had to provide passport and two bank statements, one as proof of Trustly and one as proof of address even though they were the same bank (not same account).

I’m claiming it’s all rubbish as the email they sent clearly says at the top, In Order To Verify Your Account.

They should know they have slipped up and probably do then just don’t want to admit it.

The holding back of a withdrawal on a verified account was the tipping point. They claimed it never happened until I told them to review the chat history and I’d had an email from them already after the “additional checks” to say my account was working normally again.

It was before as far as I knew as I playing. I was still slllowed to deposit even though I couldn’t withdraw. Fishy to me
 
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