Resolved issues with N1 casino regarding verification


Newbie member
Jan 9, 2023
Hello all! After having issues with N1 casino with the verification and payout i googled and found this site. Im happy i did.
Thank you guys for this service!
N1 casino askes for ridiculous documents. For example they asked me for a picture in front of my house with my id visible. I told them not all houses has a sign with street name and number on it and i told them mine dont. They said it doesent matter.
Hmmm.. how is that possible? How can they possible verify the street witouth a sign on the house? Fortunatly my house had the name and number on it. But then they just went quite and seems to be delaying the process on purpose. I dont know if its normal but its been a week now and they refuse to give any more information. The chat supports keeps answering with the same 4 template answers no matter what you write them. The support via email are not respondig at all.

Is it really that simple for casinos to act like they want? Dont they have rules to follow? Does it help to file a complaint to MGA? I deposited several time with them before wining. Thats why im so dissapointed.
Im not gonna uplaod the transcripts yet, il give my complaint a chance. I honestly dont want to bash them if this is a normal procedure and waiting time. But they are hilarious.

Edit: They have fantastic games. Its a real pitty they act like this.
If any of this information breaks any rules please let me know,. I read the rules but dont think this is breaking any rules.

Find more on N1 Casino at this link!
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Hello ,

If you contact the casino representative -- @N1 Partners Group -- they should be able to assist you with any problems you might be having.

If that doesn't work out for you you're welcome to use our free complaints service. N1 issues are typically resolved within a day or two. The complaints process starts here: Submit Your Online Casino Complaint - Casinomeister .

If you do decide to submit a complaint please ensure that you read, understand and comply with the Player Arbitration Policies and Procedures . Failure to do so could slow, damage or even cancel you complaint.

Max Drayman
Player Arbitration (PAB) Manager,
Ah, I see that you already have submitted your complaint to us, roughly 15 minutes before you posted here. Remember what I said about following the PAB Rules? Now your complaint is on hold because you've violated those Rules, items 1.9 and 2.3 to be precise.

I'll assume that you actually want to have us work on you complaint for you and lock this thread accordingly. If I've assumed wrong then feel free to Private Message me via @maxd to say so. Otherwise we can discuss this further in your complaint Ticket.

- Max
The OP reports they have been paid and the case is resolved. :thumbsup:

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