NETeller down ?

[w2album]

Since a couple of hours ago Im unable to sign in to my NETeller account, keep getting this message:

"You have requested an unknown page.

Please contact [email protected] if you continue to receive this error."

Is it just me, or has somebody else experienced the same problem?

 

[offtherecord]

Same here - it has been giving me trouble repeatedly over the last few days (internal server errors) and not I get the same error message as you..

 

[vinylweatherman]

Same error here. Just made an instant payment from UK Casino Club, and got an error "Object moved to HERE" in the casino page, but the funds seemed to get through. I cannot check though, as it is impossible to log on to Neteller.
I have NEVER known any other financial institution to take such a lax attitude to their internet service, and these other banks have BRANCHES!

I was getting these internal server errors over the last two days, so what were Neteller doing, just waiting for the whole thing to fall over no doubt, while they are overstretched "Paying US clients" (Excuse given in Spring when non-US clients had delays with withdrawals - turned out to be comlete BS).

Damn shame it couldn't have been down this morning, the casino was a PIG

 

[Amigo]

Same problem here too. Made a deposit into Royal Vegas and the funds have not appeared despite an email being sent out to me that payment was sent.

 

[w2album]

Same problem here too. Made a deposit into Royal Vegas and the funds have not appeared despite an email being sent out to me that payment was sent.

Earlier in the day I would make a deposit in to a MG casino, after 3-4 minutes nothing had happened nil, nada, zero on my casino account, but the usual mail-message from NETeller arrived stating that I have successfully transferred the amount, TWICE !!! Should be impossible or?

 

[vinylweatherman]

It's getting WORSE, now even the HOME PAGE gives the "unknown page error", the sign-in, which used to give the error just won't load at all.
I have a message that my instant payment was successful, but if deposits are not going through despite success messages, I am beginning to wonder

How could Neteller allow things to get this badly screwed up.
Surely a new processor can just wade in and steal all the current clients by offering a service just as convenient such that casinos favour it and offer all the extras that currently make Neteller stand out over others, such as Moneybookers. (Pity we can't have instant MONEYBOOKERS withdrawals).

 

[Atlanta]

I dont see how Neteller could possibly stay a float too much longer. With US, Canada, and Israel out the picture. Also with that mega millions dollar fined the US imposed on them. Laying off of staff members. NEteller IMHO is in a death spin. You Europeans needs to be cautious will dealing with this company.

 

[nerv]

Same thing here.

I start to be a little worry. What you think guys,wht is the best of other online money service providers?

 

[mikepipe]

sam here, still.
I would switch to moneybookers and/or wire transfer.

 

[vinylweatherman]

sam here, still.
I would switch to moneybookers and/or wire transfer.

My objection to moneybookers:-

Customer support: Messaging Centre

--------------------------------------------------------------------------------

Mailing address: C3 Cairngorm House
Meridian Gate
203 Marsh Wall
London E14 9YT
United Kingdom

--------------------------------------------------------------------------------

Customer Call Centre:
Monday - Friday 9:00 - 18:00 GMT International: +44 870 383 0232^^
UK: 0905 848 0011 (calls cost 25p / minute) **

--------------------------------------------------------------------------------

Fax: UK: 0709 204 2001 ***
USA: 509 271 5556
Germany: 01805 48200 46128
Netherlands: 020 524 8418
France: 01 5301 0809
International: +1 509 271 5556 / +44 709 204 2001

** F*****G rip off merchants Treat us Brits like "treasure island". AND extremely limited hours to boot.

^^ This will also work from the UK, still a "secret location" number, but only 7p per min, not 25p, and we can be treated like everyone else.

*** PERSONAL Number - It's a F*****G BUSINESS, not a "person".

If they have to hide their true location behind this many levels of smokescreens and rip offs, it still leaves Neteller out ahead, you may be on hold for ages, but it's free, and open 24/7.

It would be cheaper to use a debit card, although withdrawals would be a little slower (3 working days min from processing), it might help with gambling discipline.

 

[plonnin]

It looks to be back to almost normal, I was just able to get it to login and check my balance after a few tries. I'm from the US so no idea if it's working ok for deposits though.

 

[vinylweatherman]

It looks to be back to almost normal, I was just able to get it to login and check my balance after a few tries. I'm from the US so no idea if it's working ok for deposits though.

It was almost "normal" a while back, but it has totally gone down now, all pages are "unknown", even the home page that would normally have a message as to what was up (it earlier said they were "working on it", then it was "normal", but now it is "unknown").

 

[Swede]

FYI, it's up and running again.

 

[offtherecord]

FYI, it's up and running again.

No it's not.

 

[Swede]

Yes it is. Otherwise I wouldn't have posted.

 

[Chipeez]

if it's running, it's running really slow..

but the "unkown page" messages are gone..

 

[w2album]

if it's running, it's running really slow..

but the "unkown page" messages are gone..

"Unknown page " came back when logging out

 

[offtherecord]

Yes it is. Otherwise I wouldn't have posted.

No it is not.

See, that it does work for you does not mean it works for everybody - it doesn't for me. Of course you could also argue the other way around, but since we're talking about a failure here positive proof doesn't really bear any significance.

Anyway, as soon as it is working fine I'm going to be cashing out quite a lot, no need to have more at risk than necessary..

 

[Swede]

How odd, it's working as it should for me. This is from 10 mins ago:

 

[offtherecord]

Not that I would not have believed you - I just think it is a matter of who gets through and who doesn't, and I seem to be stuck at login.
At least I don't immediately get the "page not found" error anymore..

 

[w2album]

Answer from support: "We are doing a site upgrade at this time."

 

[plonnin]

Not that I would not have believed you - I just think it is a matter of who gets through and who doesn't, and I seem to be stuck at login.

Yea, it's very inconsistent. Keeps getting stuck at the login page for me now.

 

[vinylweatherman]

Yea, it's very inconsistent. Keeps getting stuck at the login page for me now.

Well, the home page has the all clear, no message about upgrade or being unavailable, but login is impossible, although other content can now be browsed.
Login stalls for several minutes, and then displays the page unknown message again, other times it jumps pretty much straight away to "unknown page", however, in nearly 20 attempts I have NEVER got as far as Swede has, and STILL have no idea whether my Neteller instant cash-in worked properly.

 

[w2album]

Earlier in the day I would make a deposit in to a MG casino, after 3-4 minutes nothing had happened nil, nada, zero on my casino account, but the usual mail-message from NETeller arrived stating that I have successfully transferred the amount, TWICE !!! Should be impossible or?

Answer from casino : "Please note due to Netellers maintenance the deposit may have been processed twice". Wonderfull

 

[sweiger]

2 hrs. ago, I tried to deposit via neteller at 32red. Didn't know neteller was down. The deposit never got to my balance, the casino just froze. But I got the auto-mail from neteller that confirmed the deposit. I can't log in at neteller to see if the money has been withdrawn, but it's not at 32red.
Sucks...

 

[vinylweatherman]

F*****g apalling that Neteller are pretending this is just "routine maintenance", this has been 8 HOURS+ of inconsistencies, contradictory statements, and multiple & uncheckable transaction errors.
This comes after THREE DAYS of oddities on the account pages.

Absolutely NO WAY is this just "Routine", something exceptional has happened, and the fact they still cannot get things running after 8 hours speaks volumes as to how serious this must be (given that half their "normal" server load is no more since they ditched the US and Canada). Nothing is "failing safe", there is money being debited twice, or not at all when it says it has been, transaction success messages for failures. This is going to be one hell of a mess to sort out, with customers chasing up after errant transactions.
There is no way I am attempting a deposit till I can log on, and see things working normally again.

 

[Addisyn]

Give it a try through this Link Removed ( Old/Invalid) It has a button that says Sign In. I am able to sign into my Neteller account. Of course, being a US player I can only stare at my $940.00 balance.

Good luck!

 

[Amigo]

Finally managed to login. Turns out they have processed my deposits but they havent been credited to my casino balance. 60 lost in cyberspace

 

[w2album]

From the Neteller sign in page: Fast. Easy. Free.

 

[vinylweatherman]

I was able to sign in at last, and made a number of deposits that all worked fine.
This morning, the WHOLE DAMN INTERNET is running at a crawl, even Casinomeister - can't think why, it's early SUNDAY morning, the US peoples are still in bed (well, the sensible ones), and many businesses are shut (I get far less SPAM or marketing at the weekend, but Monday sees the usual tide returning).

Explanations on a postcard please - will probably reach me faster than an E-mail

 

[offtherecord]

Okay, it does seem to be working again, at least for me.

I wonder what these great software updates are supposed to be, after all it has just as few functionalities as before, i. e. you still can't do jack.
I am cashing ~75% out now, no need to leave more than necessary in an account that doesn't feel safe.

 

[sweiger]

2 hrs. ago, I tried to deposit via neteller at 32red. Didn't know neteller was down. The deposit never got to my balance, the casino just froze. But I got the auto-mail from neteller that confirmed the deposit. I can't log in at neteller to see if the money has been withdrawn, but it's not at 32red.
Sucks...

Just talked with 32Red, they credited my account with the missing amount.
So the transaction obviously (almost) went through in the first place...

 

[AudiManinBoro]

God id be lost without Visa. neteller and all the other methods some of you guys use are really a pain in the arse to use lol

 

[offtherecord]

And they are down again. Okay, scheduled maintenance at first, but now just a plain error message after login.

I am so tired of them..

 

[vinylweatherman]

And they are down again. Okay, scheduled maintenance at first, but now just a plain error message after login.

I am so tired of them..

Can just imagine their offices.


"Gather round,
Sarah, would you do the honours......

<shakes plastic cup and takes out folded paper & hands to boss>


The winner this week is....... TUESDAY!!

OK who had Tuesday, OK, Deidrie, you win this weeks bottle of wine, would you do us the honour of taking Neteller down for Scheduled Maintenance."

 

[cynthial]

You are silly.

 

[KasinoKing]

And they are down again. Okay, scheduled maintenance at first, but now just a plain error message after login.

I am so tired of them..

If it was "scheduled maintenance" don't you think a responsible organisation would also scheduled to mass e-mail it's clients beforehand to warn them???

It's just plain bloody ridiculous!

:axeman2:

 

[KasinoKing]

STILL DOWN???

I am still getting the 'Scheduled Maintenance' screen, as I was on Tuesday...
(I didn't check yesterday)

Is it still down for anyone else?

 

[offtherecord]

Did you try to flush your cache or access it via the neteller.com webpage (as opposed to a bookmark directing you to the login page)?

Otherwise it has been working fine..

 

[KasinoKing]

Did you try to flush your cache or access it via the neteller.com webpage (as opposed to a bookmark directing you to the login page)?

Otherwise it has been working fine..

I've flushed my cash before, but not my cache...

I'm not even sure what that means....?
I just typed in www.neteller.com & got the maintenance screen.
But after reading your post I did it again & clicked 'refresh' & hey-presto - there it is!

Thanks!

 

[offtherecord]

Usually your browser keeps visited pages in an extra storage from where it then reloads them when you visit those pages again - this storage is called cache. It is supposed to detect when changes are made to the page, but it often doesn't.
Thus you won't see any changes when you go to that page again, unless you either flush your cache (i. e. delete temporary files) or force it to reload, just as you did.

Glad it worked.

 

[vinylweatherman]

Usually your browser keeps visited pages in an extra storage from where it then reloads them when you visit those pages again - this storage is called cache. It is supposed to detect when changes are made to the page, but it often doesn't.
Thus you won't see any changes when you go to that page again, unless you either flush your cache (i. e. delete temporary files) or force it to reload, just as you did.

Glad it worked.

If KK has Virgin Media, they have there own Cache, and this can also cause a problem delaying the latest pages from a website.
There is actually a little known "super refresh" for IE, that not only refreshes the local cache copy, but forces a bypass of any ISP cache, and orders a fresh page retrieval.
This should be less of a problem now, as Virgin Media has been phasing out those cursed Inktomi servers that cause this problem, but they are one HUGE pain in the a$$ when they refuse to recognise that a page has changed on a particular website.

I cannot track down the document where I had this in detail - sure I had it somewhere once