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Neteller closes account permanently after requesting a block to merchant transfers...

Discussion in 'Other Complaints' started by ergopro, Mar 9, 2012.

    Mar 9, 2012
  1. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    I requested a block to merchant transfers from Neteller.
    Mainly cause I use the account these days on affiliate purposes and have had a compulsive gambling problem years- I don't play much these days except some small monkey tilt now and then...:D
    They immediately closed the account permanently (probably just because I was honest and explained why I would like to have the transfers blocked) and won't reply to any emails or give me any kinda information over the phone.
    The problem is, there's money coming in this month. And they won't even reply if they will manually process it to my bank account.
    Sure as hell, that money coming there during next week doesn't belong to them.
    My actual question is: To whom should I complain if there's issues of getting the funds from the account? And has anyone any experiences if the money bounces back to the sender if it's being sent to an inactive account. If that is the case, then it really doesn't matter and I can have it sent to me thru another payment method later this month / next month.
     
  2. Mar 9, 2012
  3. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    If I were you I would call Neteller, as we are all aware e-wallets have completely different work ethics and protocols, if it were a normal bank then the incoming transactions would be returned to sender.
     
  4. Mar 9, 2012
  5. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    I have already called them three times.
    The reply is always the same...we cannot give you any information regarding this issue over the phone and you will be contacted via email. Well, I was.
    The email said that "Thank you for your loyalty at Neteller over the years. Because of your recent email, we're unable to provide service to you anymore. This decision is final."
    Signed by Gus, VIP manager @Neteller.com

    Replied, didn't hear back anymore.

    The exact quote:

    Edit: Apparently, the money will bounce back to the sender. I'm still waiting for them to confirm this. Which they did.
     
    Last edited: Mar 9, 2012
  6. Mar 9, 2012
  7. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    Edit: Wrong thread.
     
  8. Mar 9, 2012
  9. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Ooops my bad, I was multi tasking when I replied and missed the you have phoned them bit, my apologies ;).
     
  10. Mar 10, 2012
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Since when is problem gambling alone cause to have your account closed. Neteller advertises a whole range of services that are unrelated to gambling, and there is no reason why a problem gambler cannot run the rest of his affairs responsibly.

    They also seem secretive about what should be a completely open and transparent issue, meaning they have something to hide.

    What they are hiding is probably what they have always been hiding. All this non-gambling stuff like the net+ card and peer to peer payments is nothing more than their "cover story", one carefully crafted so that they cannot be accused of being SOLELY in the business of acting as a gambling purse. They first used this when they shut down US accounts after their former execs were arrested. US players were told they could no longer make "gambling related transactions", but that their funds were NOT "frozen" as they could still use them for non-gambling related purposes, such as spending at non gambling merchants.
    US players took them up on this, and used their funds for peer to peer transfers. Neteller reacted by suddenly withdrawing this option for US customers. US customers then asked for a list of merchants that accept Neteller but were nothing to do with gambling. Neteller replied by clamming up and refusing to disclose details of their "numerous" merchants outside of gambling. They then said US customers could withdraw their funds, but it might take longer as they were overwhelmed with such requests, and had a team dedicated to getting through them as fast as possible. This was exposed as another lie in about a month.

    It seems they have NO interest whatsoever in having purely non-gambling customers using their services, so when telling them in an email that you have quit gambling for good because you have a problem, and will ONLY be using Neteller to receive payments and send them to your bank, they shut the account immediately.

    The secrecy is because they can't actually state this because in some countries where they operate, online gambling is a grey area, and they need the argument that they are not "just a gambling wallet" to remain credible in case they face action from the authorities in those countries.

    Probably the easiest solution is to see if the various affiliate programs can switch to payment by bank transfer, and if so, set up a separate bank account PURELY to receive these payments, and make any payments related to looking after the affiliate business. Money can then be transferred from this account to the main one just as would happen as funds build up in Neteller. It will also make sure that the programs did not have the details of the main bank account should there be a data leak or other breach that caused the bank details to get into the hands of fraudsters.
    In such a scenario, damage would be limited to the affiliate monies, and closure of the compromised account could be done without having to worry about a whole raft of everyday banking activities having to be nursed through the change to a new account.
     
  12. Mar 23, 2012
  13. mark500

    mark500 Dormant account

    Occupation:
    student
    Location:
    NY
    You should call your account provider of Neteller immediately. I think it happened with my sister too and she talked to account provider at that time.

    _______________________
    merchant credit card processing
     
  14. Jun 13, 2014
  15. thatguy

    thatguy Dormant account

    Occupation:
    affiliate
    Location:
    in the woods
    Hello guys, sorry for the bump but I couldn't find any other information on the subject.

    Anyone more who've tried to block merchant transfers lately?
    I'm doing affiliate and have setup to get paid to Skrill wherever it's possible, Skrill do have such a function to block gambling sites.
    But some program doesn't support Skrill that's why I need to transfer some of my funds to Neteller instead.

    But whenever I get paid to my Neteller and have money on my account, I usually do stupid moves and gamble it away.
    I need my Neteller account & NET+, I want to block merchant/gaming, but I don't wanna end up like OP.

    Any updated information on this?
     
  16. Jun 13, 2014
  17. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    When the money hits your account withdraw it to bank right away problem solved:D
     
  18. Jun 13, 2014
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It looks like you have to keep quiet, as like the OP you will have no opportunity to reverse or even discuss the matter once you have informed them that you have "a gambling problem". It seems they don't differentiate between affiliate earnings and ordinary gambling transactions, so when anyone tells Neteller they have a gambling problem, they will cut all services, rather than support the use of the account for affiliate payments only. No further information has come up because it seems that Neteller will not enter into any discussion.

    The first step would therefore be to see if you can set up alternate methods of receiving affiliate payments BEFORE you approach either Neteller or Skrill with a view to having them block merchant transfers. If not, maybe try to log in to the eWallet and immediately withdraw the affiliate payments when they come in so that they are not there as a temptation for any length of time.

    Most small affiliates seem to choose their ewallets, even casino accounts, for their own convenience. It's actually "a bit naughty" because affiliate income should be declared for tax, and mingling it with gambling in this way is a kind of tax evasion. One might expect that as the industry matures, the tax departments of most countries will expect affiliates to properly declare anything they make, rather than treat it as "refer a friend" income that is generally ignored as it usually doesn't amount to much.

    If there is someone you REALLY trust, have them operate the Neteller account that receives the affiliate income with instructions to transfer it straight to your bank.

    Perhaps more risky might be to approach the ewallet and discuss operating an account solely to receive and make payments associated with your affiliate business, which you need to be able to keep separate from your everyday gambling transactions. Point out that the aim is to have a clean record of the transactions "for the taxman", rather than having to pick out the affiliate related transactions from everything else when making your annual declaration. So long as you don't mention "a gambling problem", they shouldn't go into the protocol of withdrawing service without discussion.

    The wider issues perhaps need to be discussed in general at a higher level between an affiliate representative body and the eWallets. There may well be booths for Neteller and Skrill at the various affiliate conferences, staffed by people who know more about this side of things than the CS you get on the phone as a customer and gambler.

    Although Neteller have always claimed to offer these other services, they have really been a "front" from when they operated in the US. This really came to light when they told US customers they could no longer use Neteller for gambling, but were OK to use their accounts for the other services. When US customers decided to get their trapped money out by spending it on these other services, it quickly became clear that it was nothing more than a front, there WERE no "other services" that were up and running, just possibilities mentioned on the merchant pages. The only "other service" that was viable, the old Neteller ATM and prepaid card, was disabled for ALL spending for US customers, as behind the scenes, they could not give US customers access to their money because the lot had actually been seized by the DoJ at the time.

    It's much the same now, the Net+ card is about the only way to use Neteller funds for non gambling purchases and payments. The online merchants where one deposits by using the account number and secure code are all gambling. I suspect it's the same for Skrill and it's prepaid card.
     

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