- Joined
- Jan 27, 2017
- Location
- West wales
I deposited on a casino that I have used twice before for a 200% bonus I deposited £10 to get £30 to play with and 25 free spins, I used the free spins and won around £3 back which didn't surprise me as it was Aloha lol, I then went on to play on Gonzos Qeust at 20p a spin and my third spin I won 10 freefalls which payed out £6.50 a couple spins later won £4 odd then the game said unavailable please reload which I did and it took me back to where I left off, I was happy with the good run I was having as won the freefalls a few times but not massive wins just up to £8 or so throughout the game the unavailable pop up came up a few times but wasn't a problem as I was taken back to where I left off, I know I had wagered a fair amount I'd guess at least £50 then had a bad run and was close to losing I had just under £3 left and thought oh well looks like I'm going to lose but the 20 freefalls came up and I won a super mega win of £20 or so then the unavailable pop up came up again, I loaded the game back up but my winnings had vanished I spoke to live chat and they told me they will look into it for me so I thought I better check the game history and I am shocked as it's completely false it basically says on it my biggest win was 9p, I really don't know how this could happen it's as if it wasn't logging my game it's not fair as they have told me there's nothing they can do about it it's not a large amount of money to lose but it's the principal of it also I could of easily gone on to win